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Manager - Survey Configuration Operations

Manager - Survey Configuration Operations

5 - 10 years

|

8 - 18 Lacs

Thiruvananthapuram

Posted:10 hours ago| Platform:

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Skills Required

web product configuration experience QC Management Advanced Ms Excel SQL

Work Mode

Hybrid

Job Type

Full Time

Job Description

Duties and Responsibilities

Oversee client services Survey Configuration Operations team, including but not limited to developing and building a strong relationship with the team, workload assignment and accountability, leadership and individual team mentorship.
Oversee overall Survey Configuration Operations processes and act as a point of escalation when needed.
Coordinate and handle client data ingestion and survey configuration in close collaboration with our Product Configuration and Implementation Management teams.
Monitor team performance on quality and timeliness.
Discuss, develop and roll-out process improvement initiatives in collaboration with the other teams involved in Survey Configuration Operations EX domain.

Qualifications

5yrs people management experience.
5yrs web product configuration experience.
Cross-departmental coordination.
QC and QA processes ownership experience.
Microsoft Excel proficiency.
Process Improvement experience.

Bonus Skills of Interest

Business Process Mapping experience.
SQL.
Salesforce reporting proficiency.
Root cause analysis experience.

More Jobs at Press Ganey

Manager - Survey Configuration Operations

Thiruvananthapuram

INR 8 - 18 Lacs

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