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Client Account Advisor

Client Account Advisor

Rewise Analytics & Technologies

2 - 5 years

|

3 - 4 Lacs

Posted:4 days ago| Platform:

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Skills Required

international customer service order management customer handling order processing chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

KEY RESPONSIBILITIES:

Managing a queue of administrative work for clients who ship orders to major retailers and direct-to-consumer, including:

Responding to large amounts of inbound and outbound emails in a timely manner
Identifying clients needs, clarifying information, researching every issue, and providing solutions and/or alternatives
Meeting personal/team qualitative and quantitative targets
Setting priorities and making competent business decisions
Proactively pursuing other work as tasks are completed
Communicating with clients and all other departments via Salesforce
Ensuring timely and effective communications with clients regarding their shipments
Escalating unresolved issues to the US-based Client Account Advisor team
Reporting client returns, returns to vendors, etc.
Filing carrier claims on behalf of clients
Other administrative functions as assigned.

QUALIFICATIONS:

REQUIRED SKILLS & COMPETECIES:

Proficient in the use of software systems; knowledge on Salesforce would be an added advantage.
Working knowledge of Microsoft Office
Strong problem solving and analytical skills
Strong verbal and written communication skills along with active listening
Strong attention to detail and time management
Works well in a dynamic, fast-paced environment
Team-oriented mindset and strong work ethic
Ability to “bounce back” after a difficult client interaction and to remain emotionally neutral
Acts with integrity and transparency by building business relationships based on trust and respect
A great attitude is an absolute must!

Preferred candidate profile

Excellent communication.

Ready for the night shift

.

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Rewise Analytics & Technologies

Information Technology & Services

Analytics City

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