Client Account Advisor

Role & responsibilities

The Client Account Advisor will provide day-to-day management for clients who ship orders to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services. Other duties include:

• Cultivating client relationship with day-to-day contacts.
• Providing ongoing client/relationship management support by participating in quarterly business reviews.
• Empowering clients on self-service and best practices via training and documentation.
• Handling all aspects of relationships with our client and their customers, including responding to phone and email inquiries in a timely manner.
• Liaisoning with internal departments to ensure customer needs are met.
• Monitoring daily orders carefully to help ensure service is made.
• Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes.
• Updating routing requirement documentation & dedicated processes for each customer
• Managing inventory control and order fulfillment computer systems, error processing/reporting/remediation, daily reporting
• Researching and communicating transportation options and costs to clients
• Providing client requested reporting
• Investigating potential chargebacks
• Reporting customer returns, returns to vendors, etc.
• Other administrative functions as needed .

Preferred candidate profile:

Hands-on computer knowledge, excellent verbal/written English communication skills. Great attention to detail and excellent time management.

Additional requirements:

• Computer experience and strong MS Excel skills is a must, as candidate will work directly with both front-end and back-end computer systems.
• Beauty, apparel, or related consumer product industry client service experience a PLUS.

Interested candidates can share their resume on nikita.waghmare@rewiseglobal.com