Role & responsibilities - The Client Account Advisor will provide day-to-day management for clients who ship orders to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services. Other duties include: Cultivating client relationship with day-to-day contacts. Providing ongoing client/relationship management support by participating in quarterly business reviews. Empowering clients on self-service and best practices via training and documentation. Handling all aspects of relationships with our client and their customers, including responding to phone and email inquiries in a timely manner. Liaisoning with internal departments to ensure customer needs are met. Monitoring daily orders carefully to help ensure service is made. Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes. Updating routing requirement documentation & dedicated processes for each customer Managing inventory control and order fulfillment computer systems, error processing/reporting/remediation, daily reporting Researching and communicating transportation options and costs to clients Providing client requested reporting Investigating potential chargebacks Reporting customer returns, returns to vendors, etc. Other administrative functions as needed . Preferred candidate profile: Hands-on computer knowledge, excellent verbal/written English communication skills. Great attention to detail and excellent time management. Additional requirements: Computer experience and strong MS Excel skills is a must, as candidate will work directly with both front-end and back-end computer systems. Beauty, apparel, or related consumer product industry client service experience a PLUS. Interested candidates can share their resume on nikita.waghmare@rewiseglobal.com
KEY RESPONSIBILITIES: Managing a queue of administrative work for clients who ship orders to major retailers and direct-to-consumer, including: Responding to large amounts of inbound and outbound emails in a timely manner Identifying clients needs, clarifying information, researching every issue, and providing solutions and/or alternatives Meeting personal/team qualitative and quantitative targets Setting priorities and making competent business decisions Proactively pursuing other work as tasks are completed Communicating with clients and all other departments via Salesforce Ensuring timely and effective communications with clients regarding their shipments Escalating unresolved issues to the US-based Client Account Advisor team Reporting client returns, returns to vendors, etc. Filing carrier claims on behalf of clients Other administrative functions as assigned. QUALIFICATIONS: BCA/MCA/BE any stream REQUIRED SKILLS & COMPETECIES: Proficient in the use of software systems; knowledge on Salesforce would be an added advantage. Working knowledge of Microsoft Office Strong problem solving and analytical skills Strong verbal and written communication skills along with active listening Strong attention to detail and time management Works well in a dynamic, fast-paced environment Team-oriented mindset and strong work ethic Ability to “bounce back” after a difficult client interaction and to remain emotionally neutral Acts with integrity and transparency by building business relationships based on trust and respect A great attitude is an absolute must! Preferred candidate profile Excellent communication. Ready for the night shift .
This role works within service team and provides day-to-day management of retail carrier pick-ups from Client warehouses. FAM serves as the subject matter expert for retailer shipping guidelines and provides best-in-class support for end clients . Perks and benefits Night shift allowance.
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