Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Title: Product Development Intern Location: Mumbai Job Summary: We are seeking a highly motivated Product Intern to join our New Product Development team within the Health Insurance sector. The successful candidate will play a crucial role in Shaping the Product Documentation Risk Management Practice of Prudential Health Key Responsibilities: Risk Management: Analyze Product Construct from the angle of Risk, Long term sustainability and suggest Solutions to make it watertight. Collaboration: Collaboration with Underwriting, Claims, New Business, Renewal, Compliance to draft Policy Conditions during the entire phase of the Customer Journey Ownership: Take Ownership of Product Filing Documents from Drafting to Getting it approved from Compliance, Actuaries, Underwriting, Claims , New Business Product Management Committee Collateral Approval: Ensure Marketing Collaterals for the customer are in line with the Filed Product Documents Regulatory Compliance: Ensure Policy Documents imbibe the extant IRDAI guidelines. Competition Benchmarking: Compare Execute Best Practices of Key Competition while Drafting Customer Facing Documents Qualifications: Education: MBA in Marketing/ MBA in Insurance/Actuarial Studies (min -4 papers cleared) Skills: Strong analytical and research skills, with the ability to interpret complex data. Excellent communication and collaboration abilities. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. A keen interest in the health insurance industry and product development. Benefits: Gain hands-on experience in shaping the GTM strategy within the health insurance sector in a 0 to 1 team. Good Monthly Salary, with an Opportunity to on the rolls for a New Green Field Health Insurer Work closely with experienced product managers and industry professionals. Develop a deep understanding of product development processes and strategies. Opportunity to contribute to the launch of new health insurance products. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Assistant Manager - Retail Product Management to join our Product Propositions team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India . If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you ! As a Product Manager , your typical week will include the following... Create , launch, and refine health insurance propositions that serve customer needs, improve saleability, and manage risk for the organisation . Own the full product lifecycle of Health Insurance products including Retail Indemnity , F ixed benefit (Retail under Group and Standalone Retail) and Group (Employer-Employee) products . Conduct detailed distributor , customer and market research and competitive analysis to identify new product opportunities and refine existing offerings. Develop compelling , differentiated product propositions for target customer / seller segments that deliver revenue and loss-ratio goals . Define and document detailed product requirements (constructs) , including features, functionalities, pricing, and distribution channels. Develop policy wordings and product filing document s , customer sales collaterals that address all regulatory requirements while communicating the proposition with impact. Manage timely resolution of all regulatory queries in collaboration with relevant functions, as required . Lead development and execution of go-to-market plans , including marketing campaigns, sales training, and channel partner enablement. Collaborate with cross-functional teams spanning actuarial , distribution, health management , marketing, underwriting, claims, customer servicing, and technology to implement and launch products . Define and document system requirements for products , ensuring seamless integration with internal and external systems and user journeys . Ensure compliance with all relevant regulations and company policies . A nalyse product performance data to generate data-led insights and identify areas for improvement. Identify and implement product enhancements and innovations to maintain a competitive advantage ; Conduct regular product reviews and manage necessary adjustments to feature basket, pricing, and distribution strategy . Conduct internal and external product validations, including feasibility studies, cost-benefit analyses, and customer feedback sessions. Develop and implement effective channel and segment strategies to maximize product reach and penetration within the bank channel. You could be the right candidate if you have D egree in B usiness, Finance, Insurance, Statistics or Cleared Actuarial Papers or related field or a related field. A Master of Business Administration from a reputed institute is desirable. 7 + years of experience in product management, preferably in the health insurance industry with at least 3 years of experience in a stand-alone health insurer Minimum of 5 years of experience in handling Retail and Retail Under Group products within the General /Health insurance industry with hands - on experience in Quotation Management Excellent knowledge of Product configuration in core systems and front-end sales platforms Strong understanding of the health insurance market, including industry trends, regulations, and competitive landscape. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Head of Central Operations As a Lead, your typical week might include the following Partner with technology to create digital operations model across all sub functions of central operations team With IT, jointly own tech platforms deployment for Go live Focus on cost efficiency with scalability Collaborate with Products and Customer/ Distributor Experience team to execute Customer First strategy Use Technology as Enabler to deliver exceptional Service standards to Customer and Distributor Build and execute Operations strategy for Retail and Group business Retail Operations: This central sub function will be responsible for service level management for new business, endorsements servicing and renewal processing for customers acquired by retail distribution team. The team will be responsible to build digital customer journeys across all platforms (including integration with distributor ecosystem) and monitor performance to ensure seamless customer experience. The unit will also manage financial reconciliation of premium including refunds wherever applicable. Group Operations: This central sub function will be responsible for service level management for new business, endorsements servicing and renewal processing for customers acquired by group distribution team. The team will be responsible for placement of Client business with adequate controls on financial reconciliation of premium including refunds wherever applicable. The team will also liaise with Distribution, Underwriting, Claims and Third-Party Administrators to support the intermediaries in providing seamless service experience to Clients You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Insurance Operations Have led medium to large scale operations set up with strong exposure to digital operations, well versed with retail and institutional business operations. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 15+ years of total experience with at least 5+ years of medium management experience and leading team as well What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. Location: Mumbai Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager- Underwriting Management As a Manager- Underwriting Management, your typical week might include the following Define and construct a new age underwriting workflow which is more customer centric, and tech enabled. Application of clinical expertise in decision making Evaluation of prevail underwriting practices market comparison analysis of data to help revise UW guidelines. Alignment with cross functional key stakeholders Owner of process adherence and managing health advisor as well as other partners involved in sourcing. Mapping maintaining SLA (Service Level Agreement) TATs (Turn Around Times). Define and own underwriting system rules integrated with sourcing interfaces. Key opinion holder for cross functional alignment projects. Gathers and prepares preliminary clinical and medical analysis based on information from historical claims utilization data. Develops/prepares reports and assists in the development of new/revised policies and guidelines based on utilization and clinical trends. Prepare clinical and medical recommendations based on data summaries, trend analysis, financial analysis, and business analysis. Provide support to rate development through timely and accurate clinical and medical analysis to ascertain future risks and support the underwriting and risk management decision. Provides clinical and medical underwriting analysis for pricing and risk assessment selections and eligibility including financial, business, and trend analysis of data critical for decision making in achievement of business objectives. Manage partner vendors for underwriting process eg., PPMC / MER Set up grounds up build for running onboarding and Underwriting management process. Prepares clinical and medical analysis based on employer group utilization and claims data and coordinates with the appropriate wellness, medical and care management specialty teams to address these identified risks. Expert in interpretation of ECG / TMT tracings, able to train the teams to opine in a structured format. Assist and provides clinical and medical analysis on Actuarial research and studies and product development initiatives. Prepares and may do presentations. Participates in cross-functional teams to develop new/enhanced systems / processes / programs / policies to support business needs. Performs other duties that may be assigned from time to time. People Management: Team management; work appraisals and growth of team; develop training, Coaching Mentoring program; Conflict resolution; Attrition management. You could be the right candidate if you Qualification: - Doctor (MBBS preferred /BAMS/BHMS/BDS) Should be a decisive creative individual. Should be able to make quick decisions and have good judgment and analytical skills. Have an excellent verbal and written communication skills and strong negotiation skills. Always open to embracing change and be able to manage it. Have 7+ years experience of medical underwriting and at least 6yrs of exclusive experience in health insurance Underwriting. Managed team with people from Medical and Non-Medical background Manage partners for day to day transactions with focus on the qualitative outcome. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration Have strong clinical knowledge and clinical decision-making skills Have built best in class processes from a scratch Are passionate about leveraging digital tools to transform customer experience Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer What can make you extra special It s great if you have already read books like Blue Ocean strategy, Measure what matters Zero to One. Before you saw them mentioned here You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai Title: Manager- Underwriting Management Reporting to: Senior Manager Underwriting Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Assistant Manager - Product Management to join our Product Propositions team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India . If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you ! As a Product Manager , your typical week will include the following... Create , launch, and refine health insurance propositions that serve customer needs, improve saleability, and manage risk for the organisation . Own the full product lifecycle of Health Insurance products including Retail Indemnity , F ixed benefit (Retail under Group and Standalone Retail) and Group (Employer-Employee) products . Conduct detailed distributor , customer and market research and competitive analysis to identify new product opportunities and refine existing offerings. Develop compelling , differentiated product propositions for target customer / seller segments that deliver revenue and loss-ratio goals . Define and document detailed product requirements (constructs) , including features, functionalities, pricing, and distribution channels. Develop policy wordings and product filing document s , customer sales collaterals that address all regulatory requirements while communicating the proposition with impact. Manage timely resolution of all regulatory queries in collaboration with relevant functions, as required . Lead development and execution of go-to-market plans , including marketing campaigns, sales training, and channel partner enablement. Collaborate with cross-functional teams spanning actuarial , distribution, health management , marketing, underwriting, claims, customer servicing, and technology to implement and launch products . Define and document system requirements for products , ensuring seamless integration with internal and external systems and user journeys . Ensure compliance with all relevant regulations and company policies . A nalyse product performance data to generate data-led insights and identify areas for improvement. Identify and implement product enhancements and innovations to maintain a competitive advantage ; Conduct regular product reviews and manage necessary adjustments to feature basket, pricing, and distribution strategy . Conduct internal and external product validations, including feasibility studies, cost-benefit analyses, and customer feedback sessions. Develop and implement effective channel and segment strategies to maximize product reach and penetration within the bank channel. You could be the right candidate if you have D egree in B usiness, Finance, Insurance, Statistics or Cleared Actuarial Papers or related field or a related field. A Master of Business Administration from a reputed institute is desirable. 7 + years of experience in product management, preferably in the health insurance industry with at least 3 years of experience in a stand-alone health insurer Minimum of 5 years of experience in handling Retail and Retail Under Group products within the General /Health insurance industry with hands - on experience in Quotation Management Excellent knowledge of Product configuration in core systems and front-end sales platforms Strong understanding of the health insurance market, including industry trends, regulations, and competitive landscape. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Summary At Guidewire, we deliver the software that Property and Casualty (PC) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics. Hundreds of insurers worldwide use Guidewires products, running on our cutting-edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most. The Opportunity We are seeking a Site Reliability Engineer III who is eager to contribute to the transformation of the insurance industry with our leading cloud platform. As a member of the SRE-Application team, youll play a critical role in ensuring the reliability, performance, and scalability of applications running on our Guidewire Cloud Platform. This position offers a unique opportunity to apply your skills in automation, software engineering, and operational discipline to support our cloud-based solutions. Job Description What Youll Do Work with development teams to troubleshoot and resolve issues, minimizing customer impact. Develop and maintain automated runbooks to manage issues proactively. Apply engineering principles and automation to enhance our operating environments. Monitor and improve the reliability and performance of applications on the Guidewire Cloud Platform. Use your software engineering expertise to optimize systems and reduce manual toil. Document incidents and develop processes to prevent future occurrences. Stay current with industry trends, tools, and best practices in site reliability engineering. Foster a culture of innovation, learning, and continuous improvement. Participate in on-call rotations to ensure the availability and reliability of our services. What Youll Bring Experience as an SRE or similar role, with a focus on improving system reliability. Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions. Effective collaboration and communication skills to work cross-functionally and document processes clearly. Experience with automation, monitoring, and performance optimization tools and techniques. Commitment to maximizing uptime, scalability, and delivering an exceptional end-user experience. Passion for technology and a desire to continuously learn and grow your skills. Alignment with Guidewires mission to leverage technology to help protect and support others. Required Skills: Experience with designing and implementing SLIs, SLOs, and Error Budgets Familiarity with application performance monitoring (APM) and telemetry tools to maintain expected service levels for applications Proficiency with Linux system administration and the ability to program/script using Python, Go, Java, shell, or equivalent Experience troubleshooting and debugging distributed systems on cloud infrastructure Experience with CICD pipelines within K8S and legacy ecosystems Experience creating monitors, dashboards, and synthetic transactions in monitoring tools like Datadog Experience deploying and managing scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches Experience with infrastructure configuration management using tools such as GitOps, Puppet, or Ansible Understanding of AWS cloud networking and security, with some hands-on experience remediating infrastructure vulnerabilities Preferred Skills: SRE Certification in one or more categories AWS Certification in one or more categories Experience with SQL, database administration, data pipelines, performance tuning, and schema design Familiarity with pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions Exposure to open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc.

We are seeking an agile, motivated, and dedicated individual to join our PC Business Operations Team in EMEA as a TA CL Operations Analyst I. As a Reinsurance Operations Associate, you will be responsible for managing reinsurance accounts and claims, ensuring end-to-end contractual fulfillment. This role requires a thorough understanding of reinsurance contractual conditions and adherence to established policies and processes. You will own the responsibility for an assigned portfolio of [add portfolio/region] clients and collaborate with both internal and external business partners. You will be responsible for the end-to-end processing of client reinsurance accounts, including premiums, claims, and brokerage, ensuring that deliverables and quality standards are consistently met. This includes ensuring that financial transactions and payments adhere to established processes, guidelines, quality management frameworks, and key controls Additionally, you will ensure the timely collection of funds (Accounts Receivable) and keep track of financials within your assigned portfolio You will work collaboratively across teams, functions, and regions to support the requirements of our clients you will ensure that all correspondence with clients is professional and appropriate by adhering to process guidelines and norms, taking ownership of the quality of service provided to cedants About the Team: You will join a highly experienced and motivated Operations team handling reinsurance portfolios for diverse EMEA regions. This role involves regular interactions with peers and experts from other locations. We maintain strong connections with X-functional teams and collaborate daily to deliver the best service and most value to our clients. With a continuous improvement mindset, our aim is to provide our external clients and internal partners with fast, easy, and effective ways of conducting business within an environment where risks are understood. About You: Minimum Bachelors degree in Administration, Finance, Accounting, Insurance, or related fields. Flair for figures and proficiency in Excel; Power BI would be an added advantage. Good verbal and written business interpersonal skills. Agile team player with the ability to manage own workload and demonstrate a sense of accountability, responsibility, and commitment. Ability to work collaboratively, flexibly, and constructively in a team/group environment, including virtual set-ups. Ability to challenge the status quo and manage multiple business partners (multi-cultural and cross-functional teams in a virtual set-up)

About this Position Responsible for executing all SAP and administrative tasks across the order-to-cash (OTC) process. This includes order entry, credit/debit note handling, delivery note creation, master data support, reporting, and resolving customer claims. What you ll do Manage OTC transactions in SAP (orders, billing, delivery, etc.) Process manual/electronic orders and credit/debit notes. Maintain customer and pricing master data. Generate reports and support audits. Resolve customer claims and coordinate with in-country CS teams What makes you a good fit Minimum 1 Year of relevant experience. Strong SAP knowledge (CS/OTC modules). Customer-focused with good communication skills. Proactive, organized, and able to work under pressure. Analytical mindset with strong time management. Good English communication skills. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Sr. Specialist-Renewal Issuance to join our Customer Service team in Mumbai. As a Lead, your typical week might include the following Participate in designing of customer renewal lifecycle journey basis the product features Conceptualize collection avenues and work with Persistency team to enable collection functionality across all touchpoints Work in close collaboration with technology organization in designing and delivering such tools/ solutions that would exceed customer and distributor expectations Become bridge between various business functions - Product, Technology, Underwriting, Claims, Finance, Compliance in designing seamless renewal payment options for Customers Own technology applications and ensure both business requirements and unit test are executed with efficacy Conceptualize and incorporate exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition Implement process controls to avoid any kind of regulatory, reputational or financial breaches You could be the right candidate if you Have a bachelor s degree from a recognized institute Have solid foundation in Business Operations Have deep functional understanding of Technology and Digital solutions Have knowledge and experience in managing Retail Operations within Insurance domain Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing Have extensive experience in understanding financials and cost of operating the function This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Have strong technical knowledge on building scalable backend processes Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 4-7 years of total experience with at least 2+ years domain experience in any of these sectors: health, life, general insurance. Additional experience in insurance core systems, insure tech, health tech would be added advantage What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai If you think this is the one for for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Inbound Chat) to join our Customer Service team in Mumbai. Your typical week might include the following: Supervise Inbound, Service Outbound, and Chat teams for daily operations. Track service KPIs like AHT, SLA, FCR, CSAT/NPS for Inbound, Service outbound and Chat teams Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Ensure timely and accurate handling of all customer service queries across touchpoints. Coordinate with Operations, Branch, Claims, Underwriting, Network Hospital, and Tech teams for faster resolution of complex service queries. Act as a bridge between frontline agents and backend processing teams. Act as the first point of escalation for agent or customer concerns. Ensure quality and compliance with call/chat scripts. Use dashboards and live monitoring tools to track agent productivity. Flag and fix issues related to call queues, chat concurrency, and wait times. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You could be the right candidate if you: Have 5-7 years of Inbound contact center management experience (call, chat and email process) in health insurance, general insurance or financial services industry. Possess strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real-time monitoring) skillsets and familiarity with IVR and Dialler queue and skillsets management Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelor s degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center WFM to join our Customer Service team in Mumbai. Your typical week might include the following: Forecast inbound and outbound call/chat/email volumes based on historical and seasonal trends. Create monthly and seasonal volume forecasts considering health insurance seasonality (renewal months, disease surges, epidemics, etc. impacting claims). Plan staffing needs and shift rosters to ensure Inbound and Outbound process requirements. Ensure optimal queue management, staffing, and service level achievement by creating agent schedules considering call volume patterns, shrinkages (leaves, absenteeism), and campaign spikes. Monitor live service levels across channels and real-time adherence to staffing schedules. Act quickly to rebalance queues, modify break schedules, and escalate if thresholds are breached. Generate daily, weekly, and monthly reports on occupancy, utilization, adherence, AHT, SLA, etc. Track service KPIs like Contact rate, AHT, SL, FCR, CSAT/NPS across Outbound Campaigns Analyze staffing efficiency and recommend optimizations. Analyze variances between forecasted and actual volumes. Use WFM solutions like Genesys WFM, NICE IEX, Verint, or internally developed Excel models. Use dashboards and live monitoring tools to track agent productivity. Prepare reports for leadership on staffing efficiency. Work with Contact Center and other relevant stakeholders to improve overall efficiency. You could be the right candidate if you: Have 5-7 years of experience in Contact Center workforce management role in health insurance, general insurance, or financial services industry. Have knowledge of key Inbound and Outbound Contact center dynamics Have displayed efficiency in creating forecasts and trends Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have familiarity with IVR and Dialler queue and skillsets management Hold expertise in NICE, Genesys WFM, Verint, Avaya or similar WFM tools. Have analytical ability and reporting capabilities (Advanced Excel, Power BI, or Tableau, etc.) along with a problem-solving acumen. Have excellent communication skills. Have a bachelor s degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential India Health, we are on a mission to make Indians healthier, while bridging the health protection gap. We are a Zero to One team, committed to build journeys that will truly empathize with the customer and offer a differentiated, bespoke Prudential experience. To partner us in this mission, we are looking for a talented Lead - Group Underwriting As a Lead - Group Underwriting Management, your typical week might include the following. Design, implement, launch, and manage a customer-centric group underwriting function/ workflow powered by Data Technology Develop and evolve detailed standard operating procedures for comprehensive and seamless functioning of Onboarding and Underwriting management processes. Build processes and teams with a focus on automation, scalability, and productivity Collaborate with functions including but not limited to Technology, Product Actuarial, Claims, Compliance, Risk Management, Sales and Finance; represent group Underwriting function in cross-functional implementations Responsible for day in day out group underwriting of new business/renewal. Creation of RFQs, Clearance of quotations as per the group underwriting SOP Creating guidelines or risk mitigation, data collection templates for generating quotations. Working on automating of system generated quotation process and further Iterations and repricing Quick and efficient liaising with Relationship managers, broker partners and the client for the conversion of the quote. Ensuring clearance of day-to-day inward of referred quotations, meeting the desired/promised SLAs Evaluate and arrive right pricing for the quote basis all the levers considered to anticipate and arrest any possible leakages Review evidence on previous claims experience, burning cost, IBNR, coverages opted and other rating factors to arrive on the best possible quotation Effective Communication with relationship managers/Distribution on the rationale adapted Work with the various internal teams as a SPOC of Underwriting in the process of designing workflow for group customers would be responsible for documenting underwriting requirements Conduct market research/ market requirement study on underwriting practices and availability of products and benefits. Create bundled/package plans for the partners with pricing and coverages in collaboration with Actuarial and claims team Collaborate for system configuration, communications with ops, marketing etc., Able to coordinate and work closely on creating KPI to monitor the group performance. You could be the right candidate if you Postgraduate or Graduate with great understanding of Group health business Have 12-14 years experience of Insurance and at least 6yrs experience in group Underwriting. Understand and able to create innovative plans and packages in the group health space with great inclination towards digital journey, process efficiency and data analytics Understand underwriting operations, workflow and servicing model, smart underwriting nudges for effective quote engine and rating calculator to ensure less leakages You have a knack for motivating fellow underwriters to go the extra mile while supporting other stakeholders Good hands on excel, power query, data analytics, SQL or any other tools Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience Location: Mumbai Title: Senior Manager / Lead - Group Underwriting Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Lead of Experience - Customer/ Distributor As a Lead, your typical week might include the following Building the Customer and Distributor Experience (CX/DX) strategy and seeking leadership sponsorship Build CX and DX journey maps and ensure value chain prepositions are in place Collaborating with Technology, Ops, Claims and UW function to execute the strategy Driving initiatives across organization Align with DX strategy and seek Distribution leadership sign off Partner with technology to create digital servicing model across all sub functions of central operations team Focus on cost efficiency with scalability Use Technology as Enabler to deliver exceptional Service standards to Customer and Distributor This vertical will look after servicing across all customer journeys starting from onboarding to claims servicing via all customer facing platforms including voice, text and digital assets. Create segmented strategy and servicing methods to cater to various customer personas. Use engagement opportunity to gain insights on service experience and work closely with Customer Experience, Operations, Distribution, claims team to institutionalize best practices and learnings across the organization Customer Care: Establish voice and email processes to handle customer queries, requests and complaints. Use analytical tools to explore pre-emptive servicing options and increase self-servicing mode. Digital servicing: Work closely with Technology to enable latest tools (chatbot, mobile app etc.) to enhance customer experience. Build and encourage self-servicing journeys for seamless experience. Grievance Management: Establish Grievance cell to receive and resolve escalations. Utilize learnings to improve processes to help in enhancing customer experience. Work with industry colleagues for sharing best practices and learnings. You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Customer Service or Experience Retail experience mandatory, Customer Service Product design experience, Medium to Large Scale Operations, well versed with Product design and Service strategies, Customer Journey mapping, can use analogous experience from new age aggregators in retail space Proven track record /demonstrate through examples - design, building and maintaining customer centric culture. Have experience collaborating with cross-organizational teams and be highly adaptable to pivot and change in a complex and dynamic working environment. Be comfortable working with ambiguity. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 10-15 years of total experience with at least 5+ years of medium management experience and leading team as well What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. Location: Mumbai Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential India Health, we are on a mission to make Indians healthier, while bridging the health protection gap. We are a Zero to One team, committed to build journeys that will truly empathize with the customer and offer a differentiated, bespoke Prudential experience. To partner us in this mission, we are looking for a talented Manager- Group Underwriting As a manager - Group Underwriting Management, your typical week might include the following. Design, implement, launch, and manage a customer-centric group underwriting function/ workflow powered by Data Technology Develop and evolve detailed standard operating procedures for comprehensive and seamless functioning of Onboarding and Underwriting management processes. Build processes and teams with a focus on automation, scalability, and productivity Collaborate with functions including but not limited to Technology, Product Actuarial, Claims, Compliance, Risk Management, Sales and Finance; represent group Underwriting function in cross-functional implementations Responsible for day in day out group underwriting of new business/renewal. Creation of RFQs , Clearance of quotations as per the group underwriting SOP Creating guidelines or risk mitigation, data collection templates for generating quotations. Working on automating of system generated quotation process and further Iterations and repricing Quick and efficient liaising with Relationship managers, broker partners and the client for the conversion of the quote. Ensuring clearance of day-to-day inward of referred quotations, meeting the desired/promised SLAs Evaluate and arrive right pricing for the quote basis all the levers considered to anticipate and arrest any possible leakages Review evidence on previous claims experience, burning cost, IBNR, coverages opted and other rating factors to arrive on the best possible quotation Effective Communication with relationship managers/Distribution on the rationale adapted Work with the various internal teams as a SPOC of Underwriting in the process of designing workflow for group customers would be responsible for documenting underwriting requirements Conduct market research/ market requirement study on underwriting practices and availability of products and benefits. Create bundled/package plans for the partners with pricing and coverages in collaboration with Actuarial and claims team Collaborate for system configuration, communications with ops, marketing etc., Able to coordinate and work closely on creating KPI to monitor the group performance. You could be the right candidate if you Postgraduate or Graduate with great understanding of Group health business Have 12-14 years experience of Insurance and at least 6yrs experience in group Underwriting. Understand and able to create innovative plans and packages in the group health space with great inclination towards digital journey, process efficiency and data analytics Understand underwriting operations, workflow and servicing model, smart underwriting nudges for effective quote engine and rating calculator to ensure less leakages You have a knack for motivating fellow underwriters to go the extra mile while supporting other stakeholders Good hands on excel, power query, data analytics, SQL or any other tools Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure. This could be the gig for you if you Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience Location: Mumbai Title: Manager- Group Underwriting Reporting to: Senior Manager / Lead - Group Underwriting Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudendial (UK) in partnership with HCL group plans to set-up a stand-alone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This join venture will combine Prudential s global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Zonal Manager - Provider Network Management (North and East) to join our Experience team in Delhi Zonal Manager - Provider Network Management (North and East) As a Zonal Manager of Provider Network Operations, your typical week might include the following Implement and manage a robust provider network management function at zonal level by creating negotiation framework, processes, and systems factoring in provider and customer experience deliverables. Lead in building trust and long-term relationships with the network hospitals for creating competitive advantage for Prudential Health India. Collaborate with functions including but not limited to Claims, Technology, Product Actuarial, Compliance, Risk Management, and Finance; represent Claims Management Function in cross-functional implementations Develop digital hospital (Provider) onboarding journey and agreements and maintain relationship, continue analyzing provider and competitor landscape Market intelligence Engaging provider network through effective communication, Data led analytics aka utilization patterns, recognition and continuous training interactions. Lead for creating preferred set of hospitals for executing differentiated services for PHI customers. Continuous monitoring of performance and utilization patterns to generate feedback loop and data analytics. Lead in effectively repricing and re-negotiations of the Tariff / Packages / Discounts with healthcare providers You could be the right candidate if you Have a degree or a management degree (healthcare management is preferred) Have 8-10yrs exp in Hospital/Insurance industry with at least 5+ years experience in leading provider network teams Have experience with developing provider networks from a scratch Able to make quick decisions and have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Always open to embracing change and be able to manage it Passionate about building highly engaged teams This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers/providers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration Are passionate about leveraging digital tools to transform customer experience Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution while thinking wing to wing across the organization; to solve for the customer What can make you extra special It s great if you have already read books like Never Split the difference: Negotiating as if your life depended on it. You have real stories to tell about how your team, and you challenged convention and took the path less travelled. We are keen to listen to your story; it doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: - Delhi Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Business Solution Specialist - Claims As a Business Solution Specialist, your typical week might include the following Collaborate and co-create with cross functional workstreams for new products, processes, testing and implementation. Co-create, implement, launch, and manage a customer-centric Claims Management function/ workflow powered by Data Technology Ensure that processes technologies are designed focus on automation, scalability, and productivity Develop in-depth understanding of business processes, articulate use-cases, user-stories requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Collaborate with functions including but not limited to Technology, Product Actuarial, Claims, Compliance, Risk Management, and Finance; Represent Claims Function in Technology Cross-functional implementations Review business process flow diagrams with Business Analyst to ensure comprehensive documentation a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. c) Review techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Ensure that acceptance criteria are defined met; lead testing in collaboration with functional users including jointly preparation review of test plan, test cases, user acceptance testing. Continuous enhancement of Overall Rules for Allocation, Auto Adjudication, Data masters, fraud trigger creation and implementation for claims management process. Ensure 100% Tariff digitization for direct empanelment hospitals and preferred network Coordination with relevant partners (TPA/Agencies) required for robust digitally led claims management process. Collaborate with relevant stake holders, management Design and execute staggered plan for Inhouse Claims Process setup by Y3 You could be the right candidate if you Have atleast 10 years of total experience in health insurance functions and 3-5 years experience in Health Claims insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. an make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure This could be the gig for you if you Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience Location: Mumbai Title: Business Solution Specialist - Claims Reporting to: Head Underwriting and Claims Management Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Lead - Underwriting As a Lead -Underwriting, your typical week might include the following Define and construct a new age underwriting workflow which is more customer centric, and tech enabled Application of clinical expertise in decision making Evaluation of prevail underwriting practices market comparison analysis of data to help revise UW guidelines Alignment with cross functional key stakeholders Owner of process adherence and managing health advisor as well as other partners involved in sourcing. Mapping maintaining SLA (Service Level Agreement) TATs (Turn Around Times). Define and own underwriting system rules integrated with sourcing interfaces. Key opinion holder for cross functional alignment projects. Gathers and prepares preliminary clinical and medical analysis based on information from historical claims utilization data. Develops/prepares reports and assists in the development of new/revised policies and guidelines based on utilization and clinical trends. Prepare clinical and medical recommendations based on data summaries, trend analysis, financial analysis, and business analysis. Provide support to rate development through timely and accurate clinical and medical analysis to ascertain future risks and support the underwriting and risk management decision Provides clinical and medical underwriting analysis for pricing and risk assessment selections and eligibility including financial, business, and trend analysis of data critical for decision making in achievement of business objectives. Prepares clinical and medical analysis based on employer group utilization and claims data and coordinates with the appropriate wellness, medical and care management specialty teams to address these identified risks Assist and provides clinical and medical analysis on Actuarial research and studies and product development initiatives. Prepares and may do presentations. Participates in cross-functional teams to develop new/enhanced systems / processes / programs / policies to support business needs. Performs other duties that may be assigned from time to time. People Management: Team management; work appraisals and growth of team; develop training, Coaching Mentoring program; Conflict resolution; Attrition management. You could be the right candidate if you Qualification: - Doctor (MBBS preferred /BAMS/BHMS/BDS) Should be a decisive creative individual. Should be able to make quick decisions and have good judgment and analytical skills Have an excellent verbal and written communication skills and strong negotiation skills. Always open to embracing change and be able to manage it Have 10-15 years experience of medical underwriting in health insurance This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration Have strong clinical knowledge and clinical decision-making skills Have built best in class processes from a scratch Are passionate about leveraging digital tools to transform customer experience Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer What can make you extra special It s great if you have already read books like Blue Ocean strategy, Measure what matters Zero to One. Before you saw them mentioned here You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai/ Bangalore Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Lead Condition Management to join our Health Management team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India . If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like , for the scope detailed in this job description, we are eager to speak with you ! As Lead - Condition Management, your typical week will include the following... Program Design and Implementation Design end-to-end clinical protocols workflows to support customers with chronic health conditions in manag ing / improving their health conditions . Implement chronic care management and other health management initiatives embedded seamlessly across Sales, Onboarding, Underwriting, Claims, Servicing , Renewal, and other functions to deliver integrated, seamless user journeys. Manage comprehensive implementation of health management protocols and processes across PHI and vendor/partner systems . Enhance p rocess es leveraging technology to enhance patient outcomes and experience while driv ing operating efficiency . Design and implement s egmented clinical interventions and processes based on the health risk profile of customer cohorts. Design and enhance comprehensive health risk profile of customers based on Clinical, Fitness, Nutrition, Mental and population health data. Implement health outcomes through condition management protocols tailored to physical and digital interventions. Lead continuous improvement in clinical protocols, methodologies, and performance metrics to evaluate the effectiveness of healthcare programs and digital health interventions. Drive industry-leading customer engagement , retention, and loyalty by leveraging health management interventions and conversations. Demonstrate value and outcomes of care programs to customer s and business stakeholders. Design and implement customer programs/ campaigns with marketing and other team s. Deliver industry-best NPS for PHI customers. A nalyse Healthcare Trends , Digital Health Technologies, and Health Ecosystem partnerships Design mechanisms for customer health data enrichment throughout the customer life cycle ; Develop and enhance health data analytics across customer lifecycle management using data from HRA, AHC, OPD, IPD , health trackers and other sources . Monitor and analyse current healthcare trends, regulatory changes, and industry developments. Identify opportunities to leverage digital health solutions to improve patient outcomes, streamline workflows, and enhance healthcare delivery ; Establish preferred partnerships with relevant partners . Performance Team Management Manage a team of h ealth management experts that can include doctors, nutritionist s, and lifestyle coaches to deliver condition management operation s . Establish clear responsibilities for all team members , build a strong culture of accountability and performance on business goals. Lead teams to i nnovate designing journeys and solutions to address user pain points and achieve business goals. Ensure attraction, continu ous training development, and retention of team members. E nable teams with coaching structured skills to scale with business perform effectively. Build technical behavioural skills in the team ; engage customers with empathy and impact . You could be the right candidate if you have A d egree in m edicine (MBBS/MD) Proven experience in delivering health outcomes for consumers at scale. 8-10 years of experience in health wellness, digital healthcare or health insurance Minimum 3 years of clinical experience and 3-5 years of corporate experience in the healthcare or insurance sector Managed teams with people from Medical and Non-Medical background s S trong clinical knowledge and clinical decision-making skills. Expert in clinical diagnosis, preventive care, condition management and patient education. Prove n track record and hands-on experience in developing or managing healthcare systems (EHR, CRM, Health app etc.) Proven track record of managing health insurance data models while managing or integrating with data lakes . A passion for driving preventive curative health care driven by innovative technology solutions. This could be the gig for you if you Have built best-in-class processes from scratch. Are passionate about leveraging digital tools to transform customer experience . Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they really need . Have an attentive ear to listen to new ideas . Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Location: Mumbai Position: Senior Manager/ Lead - Condition Management Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Assist Manager- Provider Network Management to join our Experience team in Mumbai. Assistant Manager - Provider Network Management As a Assistant Manager of Provider Network, your typical week might include the following Collaborate to Design, implement, launch, and manage a comprehensive provider network to facilitate experience workstreams. Collaborate with relevant stakeholders for initiating RFP process to facilitate partner onboarding. Coordinate with internal and external stakeholders for onboarding and maintain/manage relationships with the partner ecosystem. Test and share various functionalities with Network partners (including TPA) systems to ensure smooth operations. Gather and provide exact requirements needed for streamlining the process flow ensuring seamless customer experience. Develop and evolve detailed standard operating procedures to ensure comprehensive and seamless functioning of the network. Enable efficient claims management processes through well-defined SOPs. Design and ensure implementation of agreed SLA, monitor and publish dashboards for the performance matrix on periodic basis. Collaborate with internal and external stakeholders to test e2e and implement integration with the partner ecosystem Collaborate with various functions including Onboarding - Underwriting, Claims, Technology, Product, Health Management, Compliance and Finance. Engage with the provider network through effective communication and data-led analytics. Recognize and continuously train providers based on utilization patterns and performance metrics. Continuously monitor performance and utilization patterns to generate feedback loops and data analytics. You could be the right candidate if you Have a Degree or a Management degree (healthcare management is preferred) Have 4-6 yrs exp in provider network department of OPD/Insurance company Strong skills with respect to data analytics and stakeholder management Have an excellent understanding of procurement, negotiation, partner onboarding and outsourcing compliance processes Able to make quick decisions and have good judgment and analytical skills Have an excellent verbal and written communication skills and strong negotiation skills. Always open to embracing change and be able to manage it Have a fair understanding of startup challenges and passion to work in a Zero-to-One environment. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers/providers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration Are passionate about leveraging digital tools to transform customer experience Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution while thinking wing to wing across the organization; to solve for the customer What can make you extra special It s great if you have already read books like Never Split the difference: Negotiating as if your life depended on it. You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai Reporting to: Lead Network Management Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented candidate for the role of Technology Delivery Management Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: Technology Delivery Manager Senior Technology Delivery Manager (Asst. Director) Technology Delivery Manager People Manager role Experience: 7 - 15 years. Location: Mumbai only Work from office only Job Profile Summary: PHI intends to build a cloud-native, microservices-oriented, loosely coupled open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change . The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to deliver technology artefacts to business stakeholders, in the fastest time possible , with least gaps , best quality , and clarity on how the technology and business requirements can be delivered and tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys, bugs in UAT, NFR failures - all these would signal poor quality deliverables by this candidate. We are looking for 3 candidates . Each of them will need on a specific business area: Customer (this candidate will focus on delivery of solutions interfacing with PHI s end customers) Distribution (this candidate will focus on delivery of solutions interfacing with PHI s distribution partners and agents) Core (this candidate will focus on delivery of solutions interfacing with core insurance functions like insurance product pricing configuration, medical underwriting, provider network management, claims, FWA, endorsements, etc) Job Description: Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Drive BAs and Solution designers to evaluate business requirements and convert them into low-level codable solution designs considering functionality, interoperability, performance, scalability, reliability availability other applicable criteria. Contribute to identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements. Ensure high-level and low-level designs are produced by technology teams that consider current applications architecture, operating models as well as end target state architecture, in line with PHI Tech Vision. Own the planning of technology delivery - requirements on time and with quality, Own the preparation of detailed design specifications to form the basis for development modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs and delivery. Ensure that Extensions and additions to the defined solutions are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as requirements, UAT, design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who we are looking for: Technical Skills work experience: MH: Health Insurance product company/GCC/HealthTech experience ( ), or IT services company with Health Insurance (TCS, HCL, Infosys, etc.) vertical, or Health Insurance company (e.g. ABHI, Star, Icici Lombard, Care, etc), or Health Insurance Ecosystem vendors (Medi Assist, Doc Online, etc). MH: Proven experience as a Technology delivery leader with overall experience between 8 - 18 years MH: Demonstrated ability to understand business strategy processes its successful translation into technology low level design and deliverables MH: Excellent handle on collaboration and delivery tools like Confluence, Jira, Advanced Roadmaps, MS Project, etc Personal Traits: First and foremost, be an exceptional builder of great people Highest standards of Collaboration Teamwork are critical to this role Strong communication skills ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelors in computer science, Computer Engineering or equivalent; Suitable certifications for key skills Language Fluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for . One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Sales Executive/ Senior Sales Executive Qualification: Graduate Grade: Experience: 5 to 10 years Area of Operation: Sales Marketing Preferred Industry: Ice-Cream / Beverage / Frozen Food / FMCG Location: Rajkot / Chaibasa / Sikar / Udaipur / Barmer / Itanagar / Firozabad Role Responsibilities: Achieve monthly targets for the distributors in the area. Responsible to keep a check on the service efficiency of the distributor to the stockiest- regarding claim settlement, damage replacement etc Appointment of stockist Deliver sales target by executing the distribution strategy at the channel partner level Ensure quality of acquisition through the distribution channel Execute promotional activities for channel partners to drive sales and build market credibility Finding new retails partners for product sales. Co-ordinating with distributor for retail sales deep freezer issues Preparation throughput report damages claims of retailers distributor. To achieve primary and secondary sales target. Maintaining close rapport with the distributors / whole sellers / major A Class outlets to ensure continuous business growth. Launch of new products in the market. Billing Plan to be sent on monthly basis Reporting Stockiest target Physical Stock verification at distributor Verification of stockiest bills

The client is a Swiss family-owned company that specializes in humanmachine interfaces (HMI). It is the world s leading manufacturer of highquality industrial switches, complete custom HMI panels and interface systems, and specialized automotive switch systems. Who can apply Functional Target Ensure high quality financial reporting and analysis. Able to support development of the company Tasks / Responsibilities Responsible for month-end closing in local GAAP and Swiss GAAP Ensure the reporting is in line with EAO Group Accounting Manual Support in budget and forecast Handle full set of accounts including invoice booking, vouchers, bank reconciliation etc. Monitor daily cash flow and bank book Prepare TT and cheques for payment Monitor AR and initiate effective measures to avoid bad debts Handle business trip claims and office expenses claims Perform ad-hoc analysis to support decision making Responsible for the preparation of annual financial statements and liaise with external parties for for the role, and if you fit in the criteria, our Recruitment team will be in touch to explain the role and understand your candidature in detail for the business requirement.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce . About Salesforce . The Salesforce Global Benefits team seeks an experienced leader for the role of Senior Manager, Benefits. The ideal candidate will have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence - perpetually refining our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate program execution, and ensure operational efficiency and legal compliance. Additionally, you will lead MA activities and also act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level. What You ll Do As a key member of the India Benefits Design and Strategy team , you will: Own and drive: benefits strategy across India, ensuring alignment with business goals and market trends. Partner closely with HR leaders, Finance, and Legal teams to design, optimize, and scale benefit offerings that support talent attraction, retention, and employee well-being. Continuously evaluate program effectiveness, identifying opportunities for innovation and improvement. Lead annual benefit renewals: Manage the end-to-end renewal process for key benefits programs such as healthcare, retirement, life disability insurance, and well-being initiatives. Work closely with external partners (brokers, insurers, and vendors) to negotiate competitive rates, enhance service levels, and ensure compliance with local regulations Design and implement new benefit programs: Lead the development, execution, and governance of new benefit initiatives to enhance employee experience and competitiveness in the market. Collaborate with key stakeholders to assess feasibility, define project plans, and oversee implementation. Drive operational excellence by ensuring new programs integrate seamlessly into existing HR and Payroll systems, maintaining regulatory compliance and operational efficiency. Analyze market trends and benchmarking data: Stay ahead of the curve by conducting ongoing research and benchmarking studies to assess market competitiveness, cost trends, and employee preferences. Utilize data from global and regional surveys, third-party providers, and industry networks to identify gaps and opportunities. Provide strategic recommendations to enhance benefit offerings, improve cost efficiency, and elevate employee satisfaction. Act as a strategic advisor: Be a trusted thought partner for senior leaders, HRBPs, and Finance teams, offering expert guidance on complex benefits-related decisions. Support workforce planning by providing data-driven insights on benefits costs, compliance considerations, and evolving employee expectations. Ensure alignment with broader Total Rewards and Talent strategies, proactively identifying ways to enhance employee value proposition. Support MA integrations: Work closely with Corporate Development, Legal, and HR teams to assess existing benefits structures, identify potential gaps, and develop an integration roadmap. Lead efforts to harmonize benefits programs, ensuring a smooth transition for employees while mitigating risks related to compliance, costs, and experience. Be the escalation point (Tier 3) Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution. Act as a liaison between employees, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy. Proactively identify trends in escalations and recommend process improvements or policy adjustments to enhance service delivery. What We re Looking For 9-11+ years of experience in Rewards/Benefits inIndia. Extensive hands-on experience in designing, implementing, and managing benefits programs across. Knowledge of local laws in India will be an added advantage. Exposure to Asean Benefits will be an added advantage too. Proven leadership in benefits strategy, Strong experience in managing external vendors and brokers, negotiating contracts, and ensuring high-quality service delivery. A track record of leading complex benefits projects and successfully executing regional or global initiatives Exceptional project management skills with the ability to manage multiple initiatives. Ability to juggle multiple priorities, work cross-functionally, and lead high-impact projects from conception to execution. Strong analytical mindset, Proven ability to interpret and analyze benefits-related data, such as market benchmarking, claims trends, and cost modeling. Comfortable using data insights to make informed recommendations, optimize program costs, and improve employee experience. Excellent communication stakeholder management skills - Strong ability to translate complex benefits concepts into clear, engaging, and impactful communications for diverse audiences, including employees, HRBPs, business leaders, and external partners. Skilled in building relationships, influencing senior stakeholders, and driving alignment across global and regional teams Wellversed in using AI tools on a day to day basis and exposure to using AI for enhancing employee experience in Benefits. If you re looking for an exciting opportunity to shape benefits strategy, drive impact, and work with an amazing team, we d love to hear from you! Feel free to apply. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination.

Roles and Responsibilities Proactively monitor transactions and merchant activity to detect and prevent suspicious or fraudulent behavior in real time. Investigate flagged transactions promptly and take immediate action to minimize potential financial losses. Collaborate closely with partner banks, law enforcement authorities, and cybercrime units to report fraud cases and ensure timely resolution and recovery. Handle transaction discrepancies and disputes raised by customers or merchants, ensuring accurate documentation and swift resolution. Engage directly with merchants and customers to gather insights, validate claims, and communicate outcomes effectively. Prepare detailed fraud incident reports and dashboards for internal stakeholders and external regulatory bodies. Drive process improvements by identifying patterns, suggesting preventive controls, and contributing to system enhancements. Play a key role in saving fraud-related losses by acting quickly and strategically in high-risk scenarios. Skills and Experience Bachelors Degree. Freshers, knowledge about a customer support app or CRM, such as Freshdesk Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours.