2821 Claims Jobs - Page 38

Ensure all aspects of department shipments to and from sites locally and internationally comply with applicable regulations, courier specifications and study parameters. Resolve shipping problems related to customs, FDA, dangerous goods or couriers. Ensure on-line shipping program is maintained within laboratory policy and procedural guidelines and users are trained. Assist with strategic initiatives at a local level. Essential Functions Assist with executing identified global initiatives at a local level within timelines Liaise with internal / external clients in relation to shipping regulations and logistics initiatives Advise Project Management on correct shipping materials and documentation to order for global studies Coordinate any special arrangements with couriers Gather data from PM about kit contents, site lists, etc , during protocol design and calculate shipping quantities over the life of the study Prepare commercial invoices, letters of instruction, letters to airport police, and supply pre-printed air bills to sites to ensure specimens will be shipped in compliance with each country s regulations and each courier s specifications Operate all courier systems to prepare package address labels, invoices and other associated documentation correctly in a timely manner Liaise with courier IT departments to ensure prompt rectification of any system faults Ensure system upgrades are implemented with minimum impact to business Maintain all shipping machines address databanks and keep them up-to-date Liaise closely with Project Management to ensure accurate address details in QLIMS QC all shipping documentation prior to shipping and check shipments against manifest Track and trace shipments and follow up problem shipments to ensure they are progressed and delivered rapidly Monitor inventory level requirements and maintain a minimum operating stock level for all couriers material as required Train new staff in the operation of all courier systems Monitor processes within Logistics with a view to increase quality and efficiency of current method of operation Produce all courier manifest reports each evening and ensure these are retained as a record Responsible for all record keeping and archiving of quality data Maintain filing and archiving system for all shipping material for all couriers used Maintain a record of returned/damaged shipments and ensure that appropriate claims are submitted Produce monthly metrics reports relating to the Logistics group Maintain current knowledge of customs and shipping regulations/restrictions for import/export worldwide and communicate changes effectively Maintain current knowledge regarding Dangerous Goods shipping Ensure paperwork generated by photocopying is done in a quality manner to provide a professional appearance and faxed documentation is of a professional appearance prior to faxing Qualifications High School Diploma or equivalent 2 year of related experience. Good communication and problem-solving skills. Detail-oriented, thorough, and well-organized. Ability to grasp general concepts of import/export regulations. Ability to work in a fast-paced, high-stress environment. Ability to establish and maintain effective working relationships with co-workers, managers and clients.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. What You ll Be Doing: Evolent is seeking a Lead Quality Engineer to join our application engineering team. This individual will be pivotal in executing Evolents mission by architecting, developing, and maintaining technical processes related to our application platform assets. The role is crucial for ensuring success in both revenue generation and the timely release of current and next-generation products and capabilities. Essential Functions Develop subject matter expertise on Evolents healthcare platform. Manage software testing using VSTS and TestRail. Author and maintain both manual functional and automated test cases using tools like Karate, Selenium, and Katalon. Handle defect management, including defect creation, interaction with developers for clarification, and issue resolution. Participate in the full software development lifecycle as a member of a Scrum team. Work with product owners and developers to ensure the delivery of a high-quality product, taking ownership of functional requirements, and communicating effectively with developers and product owners. Assist and advise on best practices for testing, making recommendations to improve efficiency and performance. Assist with user acceptance testing. Participate in the creation and status updates of tasks, consolidate data for status reporting, and measure performance. Mentor less experienced test engineers on modern methods and technologies. Contribute to the continuous advancement of engineering and quality processes. Performs other duties as assigned Academic Qualification BE (B. Tech) or equivalent degree in Computer Science or related field Mandatory Skills 9 years of experience in software testing practices and methodologies, including working knowledge of software test automation. 2+ years of hands-on experience in developing service API test automation solutions, cross-browser UI test automation tools, or other functional automation tools such as Karate, Selenium, and Katalon. Hands-on experience with relational database management systems using SQL. Experience in test planning and execution for both web and non-web applications. Familiarity with Software Development Life Cycle (SDLC) methodologies, particularly Agile/Scrum. Experience with Continuous Integration Test Management tools like Visual Studio Team Services (VSTS), Azure DevOps, JIRA, GitHub, etc. Proficiency with Document Management tools such as Confluence and SharePoint. Experience in developing automation scripts using the BDD approach. Strong written and oral communication skills, with the ability to interact professionally with a diverse range of team members. Detail-oriented and committed to delivering high-quality products. Go getter, self-starter. Preferred Skills: Experience in US Healthcare IT and clinical processes. Understanding of claims, prior authorization, eligibility, member, and provider data, along with related processes. #Li-remote Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Amazon India Security and Loss Prevention (INSLP) team is seeking highly skilled, motivated and passionate security professional who could partner in developing and implementing a world class security program for India operations network. Amazon is one of the most recognizable brand names and we fulfill millions of products each year to our loyal customers. We look forward to hire the brightest minds by offering them an environment in which they can relentlessly improve the shopping experience for our customers by creating innovative secure supply chain solutions. The primary objective of the Sr. Security & Loss Prevention Manager is to ensure the protection of people & assets of amazon sites in accordance with GSO guidelines and Policies. The role is a key member of the Amazon INSLP team and reports to Regional Loss Prevention Manager (RLPM). The role is cross-functional requiring deep collaboration and influencing ability with stakeholders from business and corporate functions. He/she assist RLPM in day to day activities such as investigations, risk assessments, data analysis, implementation of security policies, drive compliance amongst stakeholders and vendors. Contribute to reduce business losses on security incidents and related claims by identifying and understanding vulnerabilities, MO s, and implementation of the appropriate means and measures to protect transported assets in operational environment. Direct involvement in complex investigations at a high level. If required also act as the lead interface for wholesalers and third-party providers. Implement strategies and programs which prevent theft, diversion and losses from the supply chain in partnership with internal and external stakeholders. Perform risk assessment and frame mitigation measures. Drive physical security performance and compliance in AoR. Ensure optimum functioning of electronic surveillance devices in accordance with Global Security Operation (GSO) policies. Posses ability to work on various tools & perform trend analysis using data mining and analytical skills. Ability to conduct detailed investigation within the policy framework, identify root cause & document management action plan for process formulation/ compliance/ improvement Engage effectively in people experience and performance. Ability to respond & implement crisis management plan to support business continuity Implement key liaison contacts in industry, law enforcement, government and regulatory agencies to maintain awareness of and provide tactical response to upcoming legislation, industry trends, external risks and new technologies related to operations. Report incidents to GSOC as per agreed escalation matrix. Possess the ability to deliver under ambiguous and strenuous situations. Deliver on projects or continuous improvement initiatives using Agile or lean methodologies. Possess complete understanding of surveillance, access control systems, etc. A day in the life (i)Plan, organize, coordinate, implement or execute process or project. (ii)Take decisions in ambiguous/complex situations or crisis. Individual should be able to use expertise, logical thinking and judgment to determine next steps and keep right stakeholders informed. (iii)Write narratives, OP plans, strategic documents. (iv)Proficient in logically analyze data points, identify root cause, plan corrective actions or establish workflows (v)Managing a team of 6-10 people. People development, team development, performance management and coaching. Bachelor s Degree or 10+ equivalent professional or military experience 2+ years of people management experience 5+ years of experience in supply chain security, including management of third-party logistics providers, law enforcement, loss prevention, risk management or similar field 3+ years of experience with fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms. Knowledge of latest technology, security equipment and e-security to manage losses proactively 1+ years of experience with MS Office Professional Suite, including Excel Experience in logistics, retail, supply chain and transportation security preferably also express and last mile experience. Familiarity with Lean Six Sigma concepts desired and certification Professional credentials in Loss Prevention, such as CFE, PCI, CPP, PSP, Reid, PEACE, Wicklander and Zulawski interview techniques. Experience with warehouse or distribution center services Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. Results oriented leader with strong influencing skills Comfortable working in a fast-paced ambiguous environment Ability to prioritize and manage multiple responsibilities Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.

Role: AVP- Client Servicing Who Are We? BimaKavach is reimagining how Indian businesses access protection with technology, speed, and simplicity at the core of everything we do. We proudly serve 3,000+ companies, including names like BSNL, Daikin, The Whole Truth, and CleverTap , and are backed by top investors like Waterbridge, Blume, Arali, and Eximius. Our mission? To safeguard every Indian business by 2047. Our mindset? Bold, fast-moving, and customer-obsessed. Join us at BimaKavach and be part of a once-in-a-generation opportunity to reshape how insurance works for millions of businesses. Bring your expertise, curiosity, and ambition and help build the future of SME insurance in India. Job Overview: The Assistant Vice President (AVP) - Servicing, will play a critical leadership role in ensuring exceptional post-sales experience for BimaKavachs B2B SME clients. This position requires a strong blend of team leadership, client relationship management, operational excellence, and a keen understanding of commercial insurance products. The AVP Servicing will drive service quality, optimize processes through technology, and contribute significantly to client retention and satisfaction. Key Responsibilities: Team Leadership & Development: Lead, mentor, and develop a high-performing team of servicing professionals. Set clear performance objectives, provide regular feedback, and conduct performance reviews. Foster a culture of client-centricity, continuous learning, and problem-solving within the team. Client Service Management: Oversee the end-to-end servicing lifecycle for B2B SME clients, including policy issuance, endorsements,and claims support. Ensure proactive and responsive communication with clients, addressing queries and concerns effectively. Work closely with the relationship management team to understand client requirements and create customized plans for clients. Operational Excellence & Process Enhancement: Drive efficiency and scalability in servicing operations through the adoption of tools and automation. Identify process bottlenecks and implement innovative solutions to streamline workflows and improve service delivery. Monitor key service metrics (e.g., response times, resolution rates, client satisfaction scores) and implement corrective actions as needed. Claims Management Support: Guide the team in facilitating smooth and timely claims processing, acting as a liaison between clients and insurers. Provide expert advice on claims-related queries and navigate complex claim scenarios to ensure fair outcomes for clients. Cross-functional Collaboration: Work closely with Sales, Operations, Underwriting, Product, and Technology teams internally and insurer teams externally to provide client feedback, resolve issues, and contribute to product enhancements. Represent the voice of the client in internal discussions and strategic planning. Compliance & Quality Assurance: Ensure all servicing activities adhere to IRDAI regulations, company policies, and best practices. Implement robust quality assurance measures to maintain high standards of service delivery. Qualifications: Education : Bachelor s degree in Finance, Business, Insurance, or a related field. Experience : Minimum of 7-10 Years in a broking firm or an insurance firm in client facing roles . Expertise : Strong understanding of all LOBs Proven negotiation skills, with experience liaising with insurers and clients. Skills : Excellent analytical skills and attention to detail in evaluating policy wordings and terms. Effective communication and interpersonal skills to build strong relationships and explain technical information. Proficiency in using insurance placement and CRM software. Experience of minimum 5+ years of managing teams Key Details: Joining : ASAP Compensation: Market competitive pay along with a variable performance-based component Location : Bangalore

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable Short Info Posted: 1 day(s) ago Location: Kochi Qualifications: Diploma/ BE/ B.Tech Experience: 1 Years - 0 Months To 3 Years - 0 Months

As part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organizations long-term success and stability. The work will involve but not limited to 1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing. 2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities. 3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards. 4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards. 5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures. 6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution. 7. Any other work assigned by organization. About the team The CPP (Concession Prevention Program) has been operational since May 2018. The team is part of India Security & Loss prevention rolling into WWOS. The team has a strength of 9 analysts, who are assigned TT (Tickets) daily by the Customer Service team. The CPP perform checks, such as X-Ray image analysis, and share their findings on the TT with the CS team, enabling them to make informed decisions on concession issuance or denial. 1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT. 2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes. 3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently. 4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands. 5. Knowledge of carrying out investigation and provide RCA and Corrective / Preventive actions. 1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently. 2. Tableau: Working knowledge of Tableau for data visualization and reporting. 3. SQL: Proficiency in building SQL queries and extracting data from databases.

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Job Description: The Site Planning Engineer is responsible for monitoring and controlling project schedules at the execution site. The role involves developing and updating detailed construction and commissioning schedules, tracking progress, analysing variances, and coordinating with project teams to ensure timely and cost-effective project delivery. Roles and Responsibilities: Develop, maintain, and update detailed project schedules (Level 3/4) for site execution phases. Monitor daily, weekly, and monthly progress of construction and commissioning activities. Measure physical progress based on earned value (EVMS) or planned vs. actual methodology. Analyze deviations and forecast schedule slippage or delays with recommended mitigation plans. Coordinate with site construction, engineering, procurement, and commissioning teams. Interface with subcontractors for schedule updates and alignment of workfronts. Participate in daily planning meetings and interface coordination meetings. Maintain control of the approved baseline schedule and monitor any schedule impacts. Track scope changes, site instructions, and their schedule implications. Support preparation of time-impact analyses (TIA) and extension-of-time (EOT) claims. Maintain S-curves, histograms, and productivity KPIs. Verify and report manpower, equipment, and material resources against planned values. Must Have Skills: E. / B.Tech in engineering discipline 12+yrs in project planning roles, preferably site-based in oil & gas EPC or PMC projects Primavera P6, MS Project, MS Excel, Strong understanding of construction workflows, project lifecycles Familiarity with S-curves, critical path method (CPM), resource loading Ability to work in fast-paced, high-risk environments like refineries, terminals, offshore, or cross-country pipelines. Time management, analytical thinking, communication, collaboration with multidisciplinary teams. Expected Outcome: Reliable, up-to-date project schedules reflecting actual field progress Timely alerts on potential delays and bottlenecks with mitigation proposals Accurate and actionable progress reports for project management Well-defined and regularly updated critical paths for execution priorities Aligned work sequences between disciplines and contractors Integration of cost and schedule data for earned value tracking (if required)

Meet the team: Dexcom is looking for a Senior Benefits Analyst to join our dynamic Total Rewards team. This role presents an exciting opportunity to play a key part in the design, implementation, and ongoing management of comprehensive and competitive employee benefits programs. As a subject matter expert in benefits, you will support the region by collaborating closely with HR Business Partners, and external vendors to ensure our benefits offerings are aligned with Dexcom s business objectives, compliant with regulatory requirements, and employee wellbeing goals. Where you come in: You oversee Workday benefits, time off and leaves for the region, including Workday configuration testing, ServiceNow knowledge bases, employee self-service tools, and collaboration with HRIT and HR Operations You will develop, and maintain the benefits, time off and leaves plan to meet business objectives and operational needs. You will support the annual benefits review to ensure alignment with company philosophy and market competitiveness. You ensure all plan documents, employee communications, intranet content, benefits records, and regulatory reports are accurate, up to date, and aligned with current mandates and compliance standards. You monitor and analyse benefit programs and policies, recommending updates to maintain market competitiveness, regulatory compliance, and cost-effectiveness. You stay up to date on evolving benefit trends, labor market dynamics, and regulatory developments, sharing relevant insights and recommendations with the Benefits team to drive data-informed decision-making. You handle daily benefits administration tasks, including enrollment, changes, terminations, absence management, work-related injuries, medical claims, and clinic coordination as needed. You act as the primary point of contact for internal and external stakeholders, addressing benefits-related questions and resolving issues in a timely and professional manner. You support developing, implementing, and ongoing management of global well-being initiatives that enhance employee health, engagement, and overall wellness, ensuring alignment with the company s broader well-being strategy and goals. What makes you successful: You have an established background and extensive knowledge in India benefits, time-off and leaves, retirement, and well-being programs. Experience with other APAC countries is a plus. Knowledge of statutory and non-statutory benefits in India is essential. You have strong writing, communication, customer service, and analytical skills. You can work independently with minimal supervision while also collaborating effectively within cross-functional teams. You bring strong problem-solving, communication, customer service, and analytical capabilities to support and enhance benefits processes. You are proficient in MS Office, with advanced Excel, Smartsheet, and presentation skills. You have experience using technology platforms such as Workday, ServiceNow, and SharePoint. You have strong project management skills, with a proven ability to stay organized and meet deadlines in a dynamic work environment.

Job Overview: We are looking for an experienced Claims Manager to handle non-motor insurance claims (such as Fire, Marine, Liability, Engineering, and other commercial policies ) for our SME clients. The ideal candidate should have a strong technical understanding of policy wordings, loss assessment, and claims lifecycle management, with the ability to coordinate effectively with surveyors, insurers, and internal stakeholders. Location : Ahmedabad Key Responsibilities: End-to-End Claims Management for non-motor SME policies including Fire, Marine, Liability, Engineering, etc. Coordinate with Insurers and Surveyors for timely claim registration, survey appointments, and assessment updates. Verify claim documents and assist clients in claim documentation and submission. Ensure timely follow-up and track the status of pending and approved claims. Resolve claim-related queries or disputes raised by the clients or insurers. Liaise with internal teams (Sales, Operations, etc.) to ensure seamless customer experience. Maintain and update MIS for claims on a regular basis. Analyze claim trends, recommend process improvements, and reduce TAT. Ensure compliance with IRDAI regulations and company protocols. Interested candidates please share your resume on disha.doshi@probusinsurance.com

Title: DAM Librarian Date: 3 Jul 2025 Location: Bangalore, KA, IN Job Description We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.comLooking to jump-start your careerWe understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene s high-speed growth.We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Role: DAM Librarian Description: You will be responsible for: Coordinating with Brand teams / agencies / internal stakeholders in terms of completeness of metadata requirement / source files etc. Conduct regular cleanup/hygiene activities. Enabling Brand Portals - Creating portals as per requirements / guiding Portal administrators for managing the Portals effectively Perform quality checks on all proposed content for the Content Hub Upload the Content to Platform (including in-design / source files) Manage Component Library, Claims Library and Digital Rights Management/ Taxonomy Prepare Content performance dashboards and reports as requested by Client; and provide Content Hub and/or VEEVA Vault portal maintenance. Creating Reporting Dashboards and maintaining them. Desired Profile (Key Skills). Proficient in understanding metadata and taxonomy structures of digital assets. Good understanding of end-to-end Digital asset management lifecycle. Good understanding of Business workflows and Asset management standard practices. Veeva , PromoMats, DAM & Strong written and verbal communication skills. Good to have EQUAL OPPORTUNITY

Own and lead all aspects of a software product through ideation, discovery, planning design, delivery, adoption and value realization Work with the Experience Design team to conduct persona research, market research, create persona profiles, develop high-fidelity prototypes, and wireframe that deliver addictive wow experiences Lead improvement workshops with both internal and client resources Develop problem statements, journey maps, business cases, and digital transformation roadmaps Identify value metrics, measure current state volumetrics, transform business process, analyze future state benefits, develop business cases, and provide continuous improvement insights and data Conduct qualitative and quantitative analysis to drive client facing business cases and roadmap development Work with the Solution Design team to define, optimize, and evolve the solution from MVP to future state Plan, manage and optimize the product and sprint backlogs, and facilitate continuous improvements in agile maturity and a higher velocity Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy Assess value, develop cases, and prioritize stories, epics and themes to ensure work a maximum value focuses and product strategy alignment Proactively ensure a well-defined task backlog for agile development teams Collaborate with IT agile development teams to manage the overall delivery, timeline and quality Define and execute adoption strategies, incentives and campaigns to drive value realization Work with the training teams to craft product training criteria, curriculum, content and oversee the delivery of training Manage all internal and external stakeholders and their engagement Follow our competitors and the industry Keep abreast with Agile/Scrum best practices and new trend Qualification: A digital transformation or BPO professional focused on, with a record of accomplishment of driving reduced costs, improved member satisfaction and digital transformation in operations A self-starter with a pioneering spirit who embraces new opportunities and challenges presented in a startup environment Passion for problem-solving, digital transformation, technology and driving change 3+ years of applicable professional experience In-depth member services, claims, or healthcare payer operations knowledge Experience with Agile Software development Highly motivated, creative, and persuasive with proven ability to present C-level and business unit decision-makers Must possess excellent time management skills Must be a strategic thinker able to quickly pivot during discussions and demonstrate problem analysis and problem-solving skills Willing to travel extensively (post-COVID restrictions) Strong relationship-building skills Strong negotiation skills If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

This position offers a unique opportunity to leverage your intermediate to advanced subject matter expertise in asset servicing, driving process improvements and contributing to the success of our clients. Join us in transforming asset servicing with your innovative solutions and strategic insights As an Asset Servicing Analyst within our Asset Servicing team, you will be responsible for managing all corporate and income related events across all asset classes. This includes collections, announcement capture, corporate actions processing, income processing, proxy and controls, entitlement completion and payment processing, and claims management. You will also serve as a point of contact for internal communication with Middle Office and Client Service. This role provides an opportunity to leverage your intermediate to advanced subject matter expertise in asset servicing and to contribute to process improvements. Job Responsibilities Reconcile positions, payments, and process transactions to the client s account. Perform both routine and non-routine asset servicing transactions and tasks with moderate to advanced complexity by leveraging intermediate to advanced subject matter expertise. This may include diagnosing problems and providing operational or technical resolution within defined and limited autonomy. Manage customer accounts, process payments, income, or taxes, and resolve queries across multiple corporate- and income-related events. Understand the asset servicing lifecycle. Serve as the point of contact for internal communication with Middle Office and Client Service. Review peer work and offer suggestions on process improvements. Adapt to extended hours as per business requirements to meet client expectations. Work effectively under pressure and in different shifts. Required qualifications, skills and capabilities Excellent prior asset servicing services, securities lending or prime brokerage operational experience Ability to work closely with business partners and interact with all staff levels Ability to be flexible, follow tight deadlines, organize and prioritize work Experience of working on multi-stream programs Bachelor s degree required Minimum experience 5 years in Financial Services industry in custody asset servicing & fund services, markets or prime brokerage, securities lending space Extensive working knowledge of Microsoft Office products including Word, Excel (VLOOKUP), and Outlook lapse. This position offers a unique opportunity to leverage your intermediate to advanced subject matter expertise in asset servicing, driving process improvements and contributing to the success of our clients. Join us in transforming asset servicing with your innovative solutions and strategic insights As an Asset Servicing Analyst within our Asset Servicing team, you will be responsible for managing all corporate and income related events across all asset classes. This includes collections, announcement capture, corporate actions processing, income processing, proxy and controls, entitlement completion and payment processing, and claims management. You will also serve as a point of contact for internal communication with Middle Office and Client Service. This role provides an opportunity to leverage your intermediate to advanced subject matter expertise in asset servicing and to contribute to process improvements. Job Responsibilities Reconcile positions, payments, and process transactions to the client s account. Perform both routine and non-routine asset servicing transactions and tasks with moderate to advanced complexity by leveraging intermediate to advanced subject matter expertise. This may include diagnosing problems and providing operational or technical resolution within defined and limited autonomy. Manage customer accounts, process payments, income, or taxes, and resolve queries across multiple corporate- and income-related events. Understand the asset servicing lifecycle. Serve as the point of contact for internal communication with Middle Office and Client Service. Review peer work and offer suggestions on process improvements. Adapt to extended hours as per business requirements to meet client expectations. Work effectively under pressure and in different shifts. Required qualifications, skills and capabilities Excellent prior asset servicing services, securities lending or prime brokerage operational experience Ability to work closely with business partners and interact with all staff levels Ability to be flexible, follow tight deadlines, organize and prioritize work Experience of working on multi-stream programs Bachelor s degree required Minimum experience 5 years in Financial Services industry in custody asset servicing & fund services, markets or prime brokerage, securities lending space Extensive working knowledge of Microsoft Office products including Word, Excel (VLOOKUP), and Outlook lapse.

Req ID: 315239 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Senior Specialist to join our team in Chennai, Tamil N du (IN-TN), India (IN). Infrastructure Technology Systems Analyst L3 Linux SA Who are we? Citi Technology Infrastructure (CTI) provides the products and services that enable Citis workforce, along with many of the financial solutions that Citis customers rely on. We provide the critical technical foundation for Citis operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies. Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. Team members within the Services functions will engineer and certify platform builds and capabilities, oversee execution of builds, and break/fix where scripting and automation are not possible. They will manage problems, service improvements and continuity of business/resiliency testing and non-routine move, add and change activities for their service domain. Technical Architecture, Development & Planning. The Technical Architecture, Development & Planning team is responsible for enterprise-wide developer tools and automation capabilities, the engineering lifecycle, core product management processes, the Enterprise Analytics Portal (EAP) and defining the strategy around our next generation capabilities. In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills. Role Description The role of an Infrastructure Technology System Analyst within the High Frequency Trading environment is responsible for activities relating to the implementing, maintenance and migration of platforms which are uniquely configured in support of the High Frequency Markets and Trading applications. You will have the opportunity to work with our global internal and external partners to drive future improvements in the performance of our technology infrastructure platforms, ensuring that we are increasing the reliability and optimizing its capacity. The overall objective is to assist with infrastructure migrations to build a secure, stable and efficient operating environment for our business to function and grow. Key Responsibilities Provide sound understanding of technology infrastructure concepts and principles to provide support to supported platforms and sectors within technical domain. Apply basic understanding of how multiple areas collectively integrate within technology infrastructure to support the operations environment. Build, configure and tune servers as per the application requirement Review requirement documents, define hardware requirements and update processes and procedures as necessary. Co-ordinate with various teams to resolve issues and deliver project on time. Provide Root Cause Analysis (RCA) post restoration of service. Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks. Ensure ongoing compliance with regulatory requirements. Willing to work after hours and weekends or be on-call if needed Conduct project related research Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Handle issues and escalations, as well as resolve production problems, reporting to management on status and technical matters. Plan and implement improved processes, backup and recovery plans, and uniform methodologies and standards Stakeholder Management and People Responsibilities Work effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadership. Act as a liaison between various CTI businesses providing direction and support to resolve issues in a timely manner. Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team. Actively contribute towards self-development by creating and following development plans based on discussions with management. Core Role Competencies Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field. Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements. Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions. Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements. Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors. Client Centricity: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs. Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed. Technical Skills RHEL 7/8 CoreOS, Windows Operating Systems and Openshift. Active Directory, KDC and Domain Services (AD, DNS), FTP, Data Protection (Netbackup), Clustering (Veritas) Virtualization environment based on VMware, OpenShift x86 server hardware Dell \ HP \ Lenovo, Solarflare, SSD and FPGA Be able to create simple automation scripts using PowerShell or other scripting language like VBS, Python, Bash, etc. Network protocols and tools used to troubleshoot issues Familiar with Sysinternals and tools that allow deep system/process troubleshooting Good to have and a willingness to learn Microsemi, Ansible, VMware, Windows RDS, Centrify, IBM BigFix, Ansible, PTP\NTP, Splunk, ePo, SCCM, Twistlock, Crowdstrike, SCOM, Dell, ITC, Lenovo, HP \ DELL \ Lenovo servers, and EMC \NetApp storage Skills / Experience Levels Ability to work with virtual / in-person teams, and work under pressure / to a deadline You have good communication skills with the ability to articulate clearly in high stress situations. You work independently and are self-directed. You are a detail oriented and perseverant individual. You have a positive attitude with the drive to get the work done. You enjoy collaborating and working as part of a cross discipline team. You re a self-starter with good problem-solving skills, and you continuously look for ways to improve things. You understand the importance of prioritization of your work. Providing a great experience to the users of your platform is important to you. You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools. You have a Bachelor s degree (Computer Science or Engineering degree preferred) or equivalent work experience. 6+ years of experience Anticipated shifts (during migration) Thu 9AM - 5PM Fri 4PM - 12PM / 8PM - 6AM (Sat) Sat 6AM - 9PM Sun 9AM - 5PM Mon 9AM - 5PM

Grade I - Office/ Core Responsible for supporting business activities including collation, analysis and development of performance reporting with relevant business context through various reporting methods and using basic technical capabilities, recommend solutions to help the organization achieve its initiatives. Job Description: The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone. Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Responsibilities: Initial point of contact for all retail consumers regarding site experience concerns Provide exceptional customer service to our customers and team members. Leverage deep understanding of specific key account customers, processes / systems Act as a critical issue point for any verbal or written form of enquiries from external/internal customers Interact in a professional, friendly, and efficient manner and bring up relevant concerns Retail marketing program information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification, and management of complaint root causes. Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel. Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality. Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, escalation requirements and paths. Must have the ability to determine the appropriate actions for new or unique incidents without scripted guidance. Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly. Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments. Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities. Representatives must actively engage in continuous improvement in all activities Required Skills & Experience: Bachelor s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills. Superior customer service skills. Excellent written/oral communication skills and ability to build effective working relationships. Minimum 5-7 years of experience in established customer service organizations Team-oriented approach. Strong problem-solving skills. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided. Perform user acceptance testing in technology and systems to help ensure effective improvement execution. DESIRABLE CRITERIA: Retail experience, preferably in a convenience store or equivalent venue. Basic familiarity with convenience store food and facility equipment. Must demonstrate a solid understanding of customers needs / behaviors. Strong time management and organization skills. Highly motivated

We are seeking a talented individual to join our Claims team at Marsh Mc Lennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. The Claims Advocacy team in Mumbai consists of dedicated claims professionals who support Casualty and Property claim advocates in the U.S. region. This role involves assisting Marine, Cargo & Logistics Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This position is located in the Mumbai office at Hiranandani. We will count on you to: Receive claim notices from US advocates and promptly notify relevant markets through the Operations team. Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim. Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets. Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution. Verify claims in accordance with the terms and conditions of the policy. Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process. Provide regular and comprehensive status reports to account executives and claims managers. Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems. Develop PowerPoint presentations for internal and external stakeholders. Chase for payments from insurers once claims have been approved to ensure prompt financial resolution. Ensure that the MClaim file is closed correctly, and all necessary documentation is completed. Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution. Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making. What you need to have: 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data. Graduate or master s in commerce or business administration or any equivalent education programme in Insurance domain. Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations. Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction. MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency. Strong verbal and written communication skills - excellent email writing skills. Must be comfortable with working on new age data management tools What makes you stand out Strong persistence and follow-up skills. Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial. Knowledge and experience of resolving complex claims across a variety of relevant business lines. Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets. Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes. Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Grade J - Office/ Core Responsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customers needs and expectations. Job Description: As the world and bp are changing, the Finance, Business & Technology (FBT) organization has a vital role to deliver business solutions that result in phenomenal outcomes for bp. Our mission is to build innovative solutions to transform BP, driven by encouraged people in a dynamic environment. We will innovate to transform, and we will deliver this through our five strategic priorities: transform services, digital innovator, deliver increased value, invest in people s futures, end customer focused - enabled by our colleagues, culture, attitude and our values and behaviors. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CSRs are the first point of contact for BP telephone-based enquiries. Key Accountabilities and challenges: Respond to premium customer orders, complaints, & queries in line with SLA s, policy & procedures Key point of escalation and issue resolution from all customer segments and omni-channel Support current & future digital opportunities around live chat, chat bot, conversational AI, other digital automations, social media in line with Company strategy. Find opportunities to improve Salesforce in addition to providing customer insights into business partners. Build & maintain effective working relationships with all team members across FBT locally and our hubs, bp & Castrol. Demonstrate winning customer service techniques such as empathy, patience, advocacy and conflict resolution and ability to diffuse advancing emotions. Share customer insights from different ERPs with stakeholders and recommend solutions. Seek opportunities to own, recommend & drive process improvement. Own digital & process transformation & help drive implementation. Ensure all procedures are relevant, have adequate controls in support of standard process & standardization & customer centricity. Actively promote & encourage online services & products as part of the self-serve strategy. Respond & adapt to organizational & operational changes by minimizing the impact on quality or customer experience. Manage end-to-end order processing and fulfillment for Castrol, ensuring accuracy and efficiency. Provide post-delivery support, addressing customer concerns and inquiries. Investigate and resolve claims related to damaged products, ensuring fair and timely resolutions. Track orders and provide proactive updates to customers. Deliver outstanding customer service through calls and emails, ensuring a flawless experience. Handle the entire customer journey, from order placement to after-sales service, ensuring satisfaction at every stage. Essential Education & Experience: Graduate degree or equivalent experience Minimum of 3 - 5 years experience in a corporate customer experience environment Demonstrated ability to interpret customer requirements, diagnose issues & identify solutions Strong confident writing and communication skills plus practice active listening Ability to work & learn collaboratively in a team environment. Strong attention to detail, excellent organisation & time management skills JDE & Salesforce CRM experience Experience in stakeholder management & influencing outcomes DESIRABLE CRITERIA Fluent in English (Spoken and Written). Able to work in AU Shift. Ability to communicate with varying stakeholder levels within the organization, internal and external. Good interpersonal presentation and communication skills required given diverse nature of operating landscape. Excellent problem-solving skills, analytical skills and ability to think outside the box. Personal time management skills and ability to meet individual and team deadlines. Contractually and commercially risk adversely. Experienced working in virtual teams, agile Ways of Working

Clients: 1. Relationship Management 2. Maintain TAT for all assignments 3. Maintain healthy relationship with insurance companies and TPA 4. Ensure Proper and Systematic documentation (folder management) 5. Claims Management (GPA and GTL claims Tracker, GMC Outstanding claims tracker) 100% adherence to the service design for clients as per the service design identified as below:-. Renewal activity (Intimation+calendar, Plan design + QCR etc., policy placement Monthly activity report to clients + Claims MIS + Claims UR + Health & Wellness letters + HR Connect Maintaining strong vendor relationships - Client, Insurer & TPA Client meetings with MOM being mandatory, (Monthly meetings compulsory for all clients with revenue above Rs 3 Lacs & for other clients quarterly ones) Minimize client escalations to be received - Maximum 3 per year Client Records Management (Premium register, Data recon, CD statement etc.) Monitoring claims TAT as per laid out standards (3% above 25 days) Communication Initiatives (Benefits Manual, Mail communication to the client, TPA & Insurer on the renewal is mandatory including orientation sessions. Execute wellness program for clients as per laid out standards i.e. Wellness calendar-Health talks & Camps-(For all clients above Rs 3 lacs revenue) Financials / Business KPIs Retention Revenue Target as fixed by business - Cross Sell (10% of overall current revenue) | Retain 100% of clients by revenue managed including cross sell revenues | Retain 95% of overall revenue to be maintained No. of accounts handled and how to improve the number or efficiency Overall revenue book managed from last year and enhancement - Upsell (enhancement of programme / limits etc.) | Generate cross sell revenue from existing EB clients SAIBA Booking within timeframe Uploading of document in SAIBA Updating D365 client information Operational Excellence and Innovation Focus on ways to improve operational excellence and bring in efficiency Work with Client Mgmt. team towards smooth transition of new accounts Ensure business is fully compliant with all the regulations and all mandatory trainings, broker manual, SPOE etc. for self and team members Innovative Client Retention Strategies Innovate New products, Expertise, Capability, Influence Cross Selling Strategies BQP Qualification for client facing colleagues Nil Exposure to E&O, Legal / Compliance Matters Act all times with integrity and keep company reputation unblemished, Excellence, People, Integrity Qualifications MBA/ Bachelors degree or equivalent work experience in related field Should have 7+ yrs of experience with Min 3 years of client facing experience, specially medical insurance. Experience in Insurance broking preferred, experience in brokers, Insurance Co. Demonstrated experience within in B2B environment Proven track record of meeting and exceeding targets. Excellent verbal and written communication skills, including facilitation of group presentations Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and industry-specific analysis software. Basic understanding of the insurance industry, with the ability to become a subject matter expert on the job. Innovation and problem-solving skills that include the ability to develop and propose equipment based solutions for clients

The incumbent will be responsible to manage the company s litigation and other potential dispute resolution procedures. Position Demands LLB 8-12 Years of extensive Work Experience in handling litigation Good work experience in Power sector Knowledge of construction/EPC/ Infrastructure sector Candidate preferably from Infrastructure Sector or with law firm background Key Accountabilities / Responsibilities Experience in handling litigation including matters pertaining to RoW compensation under Electricity and Telegraph Act, Land Acquisition, Arbitration, Constitutional matters, claims, contractual disputes and criminal cases. Hand on experience in representing or assisting in matters before Writ Courts, District Courts, DRT, Claim Tribunal, Consumer Courts etc Ability to draft, vet and finalise SLP, writ petitions, civil suits, criminal complaints, Claim petitions, counter affidavits, replies and replications. Briefing senior and external legal counsels on matters. Coordinating and following up on daily updates on pending matters with external counsel. Preparing/Monitoring of Legal MIS to use it as a control mechanism for monitoring and controlling litigation/legal cases. Manage and strategize litigation as per the company s objective and in case of contingencies appearing on behalf of company Deliver advice on legal positions in case of litigation backed with latest position on law and decisions from the courts Ensure pragmatic, prompt and cost-effective disposal/resolution of legal issues in the Company Ability to manage critical/ high stake litigation Draft and negotiate contracts as per business requirement and ensure that contracts comply with applicable laws. Review contract terms and create / update standard templates Ensures company s compliance with all statutory and legal requirements by advising management of the Company s legal rights, risks and liabilities Should be able to do thorough risk analysis before entering into various types of commercial & financial agreements and should also have the ability to draft legal agreement Good in depth knowledge of law especially related to Electricity and telegraph Act. Thorough with the procedural practice of courts and knowledge of related statutes. Competencies Behavioural - Achievement Orientation Behavioural - Altrocentric Leadership Behavioural - Analytical Decision Making Behavioural - Customer Service Orientation Behavioural - Impact and Influence Behavioural - Information Seeking Behavioural - Initiative Behavioural - Innovative Thinking Functional - Financial Functional - Operational Functional - People Functional - Strategic

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Ups& primarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations & Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing & Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPs& COPs) - for the issuance ,endorsement, Banking operations etc Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers

The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning, excellent customer service skills, and the ability to build positive relationships with clients. Key Responsibilities: Supervision and Coordination: Oversee the assembly and installation of AHUs at client sites. Ensure all installations comply with company standards and client specifications. Manage timelines and resolve any on-site issues. Site Status Updates: Monitor and document daily site activities and progress. Prepare and submit daily site status reports to the Project Manager and other stakeholders. Identify and report any potential issues or delays promptly. Ensure LD is not levied and extra claims are approved through regular, written communication. Customer Service and After-Sales Support: Serve as the primary point of contact for after-sales service requirements. Handle customer calls and address any service-related issues promptly. Provide training to customers on the operation and maintenance of AHUs. Customer Relationship Management: Create and maintain a positive image of the company among existing customers. Develop strong relationships with clients to ensure repeat business and referrals. Collect appreciation letters from satisfied customers as testimonials for the companys service quality. Technical Expertise: Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support. Troubleshoot and resolve any technical issues that arise during and after installation. Documentation and Reporting: Maintain detailed records of service calls, installations, and customer feedback. Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.

We are seeking a dedicated Rights & Catalog - Senior Administrator to join our Rights Operations team at Believe s Mumbai office. This role is pivotal in protecting our Labels & Artists rights, managing content disputes, and minimizing legal risks across digital platforms. The Senior Administrator will support rights management, conduct rights audits, and collaborate with internal teams and platform partners to ensure compliance and effective rights enforcement. Key Responsibilities: Follow up on various claims, including third-party disputes, appeals, and claims assigned to Believe for resolution. Address and resolve strikes and takedown issues promptly. Conduct regular rights audits of our catalog to detect infringements and Content ID misuse. Manage Facebook Whitelisting processes for eligible content. Provide customer care, operational support, and troubleshooting assistance to our Sales team, Believe clients, and YouTube users regarding rights and content issues. Resolve conflict situations related to copyright, ownership, and rights disputes. Ensure adherence to all KPIs and SLAs related to rights management and infringement resolution. Collaborate with internal teams to reinforce processes, controls, and best practices for rights enforcement. Maintain accurate records of rights claims, disputes, and resolutions. Stay updated on platform policies, copyright laws, and industry best practices. Qualifications Bachelor s or Master s degree. Proven experience handling YouTube infringement cases, Content ID claims, or rights management. Hands-on experience with YouTube CMS and Content ID platform. Excellent written and spoken English communication skills. Knowledge of digital music rights management and copyright policies. Organized, reliable, proactive, and disciplined. Ability to work independently and as part of a team. Strong multitasking and time management skills. Digital savvy with familiarity in Zendesk, YouTube CMS, Facebook Rights Manager, and other content management tools. Motivated, curious, and eager to learn.

As a Process Analyst – Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts. Your primary responsibilities include: Handling claims investigation, processing, and payments Claims document validation, calculating benefit amount, and releasing same to the beneficiary Meet productivity and quality targets on a daily, weekly, and monthly basis Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 1.5 years of experience in Life/Annuities products in Claims Good Communication skills – English (both written & verbal) Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data Basic Computer knowledge along with typing speed of 35 words/minute Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills

Manager-Segment Incharge The role is responsible for all tasks related to Processing and Settlement of claims, Monitoring TPA performance for the assigned business. The role includes managing the assigned specialized business handling of any one or more of the following activities: Settlement of Claims, Monitoring TPA performance based on defined KPI, System, Development, UAT, Portfolio Analysis, MIS/Compliance. If this is you, we are looking for you! Key Responsibilities Managing end-to-end claims. Requisitioning detailed information on all reported and settled Claims and monitoring performance of TPAs, evaluating performance of all TPA based on parameters of SLA with Regular Review of defined KPIs. Monitoring and performance evaluation of TPA including timely review of TAT & quality for various process followed in TPAs, daily TAT monitoring, escalation & expectations management for specialized business handling of retail portfolio. Maintaining and updating TPA records on daily basis which help us to know the performance of retail policies and portfolio. Conducting QC of reports and data of TPA shared with us on regular intervals to analysis the data on all benefits as per retail policies. Supporting Actions IT Systems Development System development for uploading and extracting TPA claims and generating reports from the same. Cost containment without losing on customer experience, actionable of feedbacks on claims experience. Educational Qualification: - Preferably MBBS, BHMS, BAMS Doctor Minimum 7-9 years in handling similar role Experience in handling provider management (Hospitals and other vendors) is mandatary. Its a urgent opening please share your resume at aparna@aceconsultants.in

Job Overview As a Finance Executive, he'll be responsible for ensuring the processing of sales orders ,overseeing the financial aspects including basic hygiene checks. He`ll analyze data to ensure distributor claims are processed , there are no overdues , customer reconciliations are on time & also helping in achieving revenue targets. Additionally, he'll evaluate the profitability of sales initiatives and customer segments through detailed analysis of transactions and pricing strategies. He'll develop reporting systems to track sales KPIs and prepare regular ageing reports, credit limit files and dashboards for stakeholders. Furthermore, hell do analysis to support strategic decision-making within the sales function. Key Stakeholders: Internal Sales teams, Marketing Team, Supply Chain, Internal Audit team, GBSS Shared Services Key Stakeholders: External Customers, Consultant, Auditors Reporting Structure Role directly reports to Chief Manager Finance Experience 3-5 year experience in manufacturing industry with exposure in Sales Order release, Customer reconciliation, claims verification, following up & clearing overdues. Competencies SAP SD module end user experience is MUST. In-depth knowledge of finance process for Exports of Pharma Products. Good verbal and written communication with command over English Demonstrates working knowledge with MS-Office including Microsoft Word, Excel, PowerPoint & MS-Outlook. Ability to resolve customer issues.