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6.0 - 10.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Knowledge, Skills & Ability: Knowledge in US Mortgage business and servicing claims process in specific. Ability to read through and understand FHA, VA loans, HUD demands, Title packages & Re-Conveyance. Ability to manage multiple clients and processes assigned. Should have good knowledge in Claim package, post-sale & REO new file setup. Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation. Strong analytical, logical approach and data management skills. Good understanding of reports and performance management. Comfortable with flexible work timings including India late night shift to cover PST clients and willingness to extend work hours based on business need. Should have excellent command on MS-Office (Excel, PPT, Word, Visio is an added advantage) Should have excellent e-mail/phone etiquette. Ability to handle & accomplish multiple tasks, follow written & verbal instructions effectively & understand & perform basic financial transactions. Ability to work under stringent deadlines and work with the team to meet deadlines. Must be a team player and can manage the team by leading as a role model. Responsibilities: Supervise and lead a group of associates to meet all SLAs relative to all functions in the department. Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes. Monitor work allocation, pipeline management daily across all processes managed. Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects. Provide recommendations for strategies and process improvements to add value to teams and clients. Coordinate with other internal support teams to ensure seamless production by the operations team. Responsible for team Attendance and team retention. Identify talent and mentor next level leaders. Create and Manage SOP for all processes handled along with periodic updates. Other Requirements: Minimum of 4 years of US Mortgage experience Proficiency in Claims Processing and Underwriting Willingness to work in Night Shifts Willingness to work on weekends based on Client requirement.
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Siliguri
Work from Office
Back Office Executives Summary of work 1. Tracking Service Employees 2. Tracking Sales Employees 3. Preparation of Various types of reports 4. Warranty Tracking 5. Preparation of claims Warranty / Goodwill etc. LOCATION
Posted 1 month ago
0.0 - 5.0 years
2 - 7 Lacs
Patiala
Work from Office
Drive Primary & Secondary Sales in the territory in line with the business objectives of the company Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Build capability of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management.
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Nagpur
Work from Office
Job Description What are the Key Deliverables in this role ? Financial Outcomes Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Customer Service Increase distributor footprint, effectively engage distributor with complete adherence to process compliances. Prepare market execution plan (day-wise MJP) & submit weekly reports. Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Internal Processes Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines. Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery. Co-ordination with Finance team for accounts settlement and claims management. Innovation and Learning Build capability of the indirect sales force by communicating and reviewing their delivery against expectations and enhancing their sales skills by conducting market work with them & regular training.
Posted 1 month ago
0.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners. About the role The primary job purpose of an Executive Reimbursement Claim Processor is to accurately and efficiently process reimbursement claims submitted by policyholders for medical expenses covered under their health insurance policies. This role plays a critical part in ensuring that policyholders receive timely payments for eligible medical costs incurred. PRINCIPAL ACCOUNTABILITIES Processing of reimbursement insurance claims, ensuring adherence to company policies and Terms & conditions of the policy. Responsible for the following transactional activities Scrutiny of reimbursement claims Submission to Insurer Informing incomplete documentation requirement to the employees Liaising with employees in explaining the reason for requirements/plum rejections Leading team of claims experts who guides the employees to submit the claims Collaborating with internal& external stakeholders, such as Onboarding team, endorsements team Account management team to resolve complex claims issues and ensure a seamless claims submission Communicating with Insurance companies policyholders, and internal departments to gather necessary information and resolve claim discrepancies Maintaining accurate records of claims processing activities and documentation for audit and reporting purposes. Providing customer service support to address inquiries and concerns related to reimbursement claims. Working with Insurance companies to ensure that eligible claims are paid completely to the end customer
Posted 1 month ago
0.0 - 1.0 years
1 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 year About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skills. Written and verbal communication. Collaboration and interpersonal skills. Ability to meet deadlines. Process-orientation Roles and Responsibilities: Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesProcess-orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
7.0 - 11.0 years
4 - 8 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesProcess-orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
5.0 - 10.0 years
11 - 16 Lacs
Hyderabad
Work from Office
Entity:- Accenture Strategy & Consulting Team:- Global Network Data & AI Practice:- S&C GN AI - Insurance Title:- Decision Science Specialist Job location:- Anywhere in India About S&C - Global Network:- Accenture Global Network Insurance Data & AI Practice helps our clients grow their business in entirely new ways. From strategy to execution, Accenture works with Property & Casualty insurers, Life & Retirement insurers, reinsurers and brokers across the value chain from Underwriting to Claims to Servicing and Enterprise Functions to develop analytic capabilities from accessing and reporting on data to predictive modelling to Generative AI that outperform the competition. We offer deep technical expertise in AI/ML tools, techniques & methods, along with strong strategy & consulting acumen and insurance domain knowledge. Our unique assets & accelerators coupled with diverse insurance insights and capabilities help us bring exceptional value to our clients. WHATS IN IT FOR YOU Accenture Global Network is a unified powerhouse that combines the capabilities of Strategy & Consulting with the force multipliers of Data and Artificial Intelligence. It is central to Accenture's future growth and Accenture is deeply invested in providing individuals with continuous opportunities for learning and growth. Youll be part of a diverse, vibrant, global community, continually pushing the boundaries of business capabilities. Accenture is also ranked 10th* on the 2023 Worlds Best Workplaces list, making it a great place to work. What you would do in this role Help the team architect, design, build, deploy, deliver, and monitor advanced analytics models including GenAI, for different client problems Develop functional aspects of Generative AI pipelines, such as information retrieval, storage techniques, and system optimizations across services for a chosen cloud platform such as Azure or AWS Interface with clients/account team to understand engineering/business problems and translate into analytics problems that shall deliver insights for action and operational improvements consume data from multiple sources and present relevant information in a crisp and digestible manner that delivers valuable insights to both technical and non-technical audiencesQualification Who we are looking for 5+ years experience in data-driven techniques including exploratory data analysis, data pre-processing, machine learning, and visualization to solve business problems Bachelor's/Masters degree in Mathematics, Statistics, Economics , Computer Science, or related field Solid foundation in Statistical Modeling, Machine Learning algorithms Advanced proficiency in programming languages such as Python, PySpark, SQL, Scala Experience implementing AI solutions for Insurance industry Experience in production-grade integration of AI/ML pipelines either upstream (data modeling, engineering, management) or downstream (ML Ops in cloud or on-prem, UI integration with APIs, Visualization in Tableau/PowerBI) required; experience in full-stack implementations preferred Strong communication, collaboration and presentation skills to effectively convey complex data insights and recommendations to clients and stakeholders Hands-on experience with Azure, AWS or Databricks tools is a plus Familiarity with GenAI, LLMs, RAG architecture and Lang chain frameworks is a plus
Posted 1 month ago
5.0 - 10.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Entity:- Accenture Strategy & Consulting Team:- Global Network Data & AI Practice:- S&C GN AI - Insurance Title:- Decision Science Specialist Job location:- Anywhere in India About S&C - Global Network:- Accenture Global Network Insurance Data & AI Practice helps our clients grow their business in entirely new ways. From strategy to execution, Accenture works with Property & Casualty insurers, Life & Retirement insurers, reinsurers and brokers across the value chain from Underwriting to Claims to Servicing and Enterprise Functions to develop analytic capabilities from accessing and reporting on data to predictive modelling to Generative AI that outperform the competition. We offer deep technical expertise in AI/ML tools, techniques & methods, along with strong strategy & consulting acumen and insurance domain knowledge. Our unique assets & accelerators coupled with diverse insurance insights and capabilities help us bring exceptional value to our clients. WHATS IN IT FOR YOU Accenture Global Network is a unified powerhouse that combines the capabilities of Strategy & Consulting with the force multipliers of Data and Artificial Intelligence. It is central to Accenture's future growth and Accenture is deeply invested in providing individuals with continuous opportunities for learning and growth. Youll be part of a diverse, vibrant, global community, continually pushing the boundaries of business capabilities. Accenture is also ranked 10th* on the 2023 Worlds Best Workplaces list, making it a great place to work. What you would do in this role Help the team architect, design, build, deploy, deliver, and monitor advanced analytics models including GenAI, for different client problems Develop functional aspects of Generative AI pipelines, such as information retrieval, storage techniques, and system optimizations across services for a chosen cloud platform such as Azure or AWS Interface with clients/account team to understand engineering/business problems and translate into analytics problems that shall deliver insights for action and operational improvements consume data from multiple sources and present relevant information in a crisp and digestible manner that delivers valuable insights to both technical and non-technical audiencesQualification Who we are looking for 5+ years experience in data-driven techniques including exploratory data analysis, data pre-processing, machine learning, and visualization to solve business problems Bachelor's/Masters degree in Mathematics, Statistics, Economics , Computer Science, or related field Solid foundation in Statistical Modeling, Machine Learning algorithms Advanced proficiency in programming languages such as Python, PySpark, SQL, Scala Experience implementing AI solutions for Insurance industry Experience in production-grade integration of AI/ML pipelines either upstream (data modeling, engineering, management) or downstream (ML Ops in cloud or on-prem, UI integration with APIs, Visualization in Tableau/PowerBI) required; experience in full-stack implementations preferred Strong communication, collaboration and presentation skills to effectively convey complex data insights and recommendations to clients and stakeholders Hands-on experience with Azure, AWS or Databricks tools is a plus Familiarity with GenAI, LLMs, RAG architecture and Lang chain frameworks is a plus
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Skill required: HM- Utilization Management - Healthcare Management Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This experience includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations. What are we looking for Ability to work well in a teamAdaptable and flexibleProcess-orientationWritten and verbal communicationCommitment to quality Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
15.0 - 20.0 years
10 - 14 Lacs
Hyderabad
Work from Office
Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Insurance Claims Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : minimum 15 years of fulltime educationJob :Key Responsibilities:A:Strong understanding of P&C Insurance End to End claims lifecycle and Claim Process management Retrieve and review insurance claims for policies, verify policy coverages, loss evaluation, Reporting, Payment processing and claims settlements methods. B:Experience on P&C Claims application/system from creation of FNOL, financial reporting, reserving to completion of claim settlement. C:Thorough understanding of claim Assessment and Evaluation know-how of claim evaluation based on policy terms and conditions, Calculation of claim amount, identify Process Improvement for streamlining existing claims processes and reduce operational inefficiencies by developing and documenting process improvement strategies and workflows within existing systems. D:Drive Business discussions, facilitate business elicitation and walkthrough sessions, propose Business solutions, and manage stakeholders. E. Understand Data, data flow, Report creation/generation and basic understanding of database. Technical Experience :A:Candidate must have strong Claims business knowledge and technical knowledge of process flow in Application B:Work closely with quality assurance team to ensure high quality delivery for web applications, Experience with Guidewire /Duck Creek Claims or any COTS suites is required C:Ability to provide Training and Support to fellow Peers and Automation teams about existing/new processes to provide ongoing support and assistance to claims teams as needed. D:Work closely with multiple stakeholders for System Integration - IT teams to ensure that software and technology solutions align with business requirements, participate in the design and implementation of claims management systems. E Knowledge of basis SQL queries and Databases. Professional Attributes:A:Analysis skills B:Having good communication skill C. Can work in close collaboration with Team. Educational Qualification:minimum 15 years of full-time education Qualification minimum 15 years of fulltime education
Posted 1 month ago
3.0 - 5.0 years
20 - 25 Lacs
Mumbai
Work from Office
JOB TITLE : R&D PC (East) Packaging Project Lead Lifebuoy & Local jewels + Sustainability/ R&D PC (East) Packaging Scientist Lifebuoy & Local jewels + Sustainability LOCATION : Mumbai JOB PURPOSE Our Personal Care is a business with much loved deodorant, skin cleansing and oral care brands including power brands like Dove, Dove Men care, Rexona, Lux, Axe, Lifebuoy, Pepsodent and Close-Up. We hold leading category positions in deodorants and skin cleansing globally and the #1 or #2 position in oral care in the countries where we are present. Through our Personal Care brands, we re taking action to drive positive change. With more than 1 billion people using our products every day, we have an opportunity to use our scale for good. So that people and the planet can thrive together. Packaging plays a central role in our product and brand experience and the R&D team works closely with the Business Group (BG) global brand teams & Business Unit (BU) marketing teams to design and deploy the most consumer engaging, efficient and sustainable brand experience. This role is based in packaging function within the Business Group R&D team with primary responsibility for supporting the delivery of Packaging activities within innovation & non-innovation (e. g. Renovation, Savings, Simplifications etc. ) for Lifebuoy brands, for global markets and deploy India + local jewels for India BU. Additionally, will support the Group leader to drive the Plastics Sustainability program delivery across Oral Care & SCL east brands, collaborating with respective brand Packaging members & BU teams and working closely with central Plastics team, Capability members, Supply chain & procurement teams etc. The position requires good people skills esp. stakeholder & peer management as well as reasonably good technical & project management skills and experience in plastics sustainability work to manage the large & complex portfolio. RESPONSIBILITIES Leading/supporting all the packaging aspects of global innovation/ renovation projects. Full responsibility of the packaging design and technical testing to meet the project deliverables. Ensure OTIF delivery of packaging design is in line with the planet positive & complexity reduction guidelines. Collaborate with internal PC design team & external agency/ supplier ecosystem to raise packaging design standards and capability with focus on use of appropriate tools for innovations Collaborate with PC & central Unilever capability teams & BU teams to land new future fit technologies through the innovation programs. Deep understanding on Innoflex processes and robust innovation delivery through implementation of updated 1UPP tools (one Unilever Packaging Processes) Provide Packaging leadership (Work stream leader) on defined projects, collaborating with PL (Project Leader) and TPL (Technical Project Leader) as well as close working with cross functional teams like Marketing, Supply Chain, other R&D groups. Build relationships with main key Suppliers through innovation projects. Lead development of packaging, optimization of specs towards meeting specific attributes, and manage costs. Lead/Collaborate in packaging testing including compatibility, stability, migration testing, and others regulatory / legal requirements Carry out relevant studies and generate appropriate data for commercial scale up at manufacturing sites. Work with Operations, Regulatory and Quality teams to ensure all packaging is compliant with domestic and international quality standards and optimizes our packaging supply chain over time Drive up Intellectual property in Packaging. Partner Brand teams to build UBS (Unmissable brand superiority) Packaging scores and explore potential superiority claims through packaging. Manage the PC east- Plastic program database and generate appropriate MIS, to aid prompt decision making. Manage regular Plastic program review and provide regular stakeholder updates. Responsible for Plastics data accuracy and engagement with central Plastics team. ALL ABOUT YOU Self-motivated, flexible and a focus on larger picture & long-term impact Passionate about the brand & planet equally. Skilled at building and maintaining strong relationships across all levels of the organization, and believes in collaboration and teamwork A reasonably good understanding of Packaging (especially rigid and flexible packaging) to drive innovation and strategies. Good problem solving and communication skills Job Requirements/Qualifications: 5+ years of experience in packaging development in the beauty and/or CPG industry. Bachelors degree in Package Engineering or equivalent required. Advanced degree is a plus. Good knowledge of the intersection between package engineering and package design Ability to clearly communicate technical information to non-technical teams Proven ability to deliver results on time and with excellence Other skills : Strong learning agility. Strong data analytical mindset and understanding of metrics and analytics. Strong understanding of the digital ecosystem External Agency and third-party management experience / skills Location Mumbai, India
Posted 1 month ago
11.0 - 12.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Summary Senior Manager, Payer, Access & Reimbursement play a critical role in supporting the delivery of high-quality, actionable insights for strategic business decisions. This role will Conceptualize and contribute to development of analytical solutions/products based on either Launch, Performance, Patient, Payer, Commercial or Market Access and Understanding of US Pharma Market, National, Sub- National and APLD Datasets, Market Access, and other Healthcare Databases. The role is responsible for coordinating and contributing to the preparation of key deliverables including, but not limited to, IPST and LRR materials ensuring data accuracy, analytical rigor, and effective integration of Hyderabad s contributions. The Lead will manage assigned workstreams, drive insight generation, and collaborate closely with both Hyderabad and East Hanover (EH) teams to ensure alignment and timely delivery. About the Role Key Responsibilities Explore, develop, implement, and scale up solutions that address customer needs. Co-create with key stakeholders to build partnerships & collaborations. Collaborating with EH leads to ensure comprehensive market, segmentation, and behavioral analyses are incorporated. Lead, build, and cultivate relationships with stakeholders as part of key account strategic management. Working knowledge of multiple datasets e. g. LAAD, Xponent, Plantrak, SMART etc. and formulary datasets (MMIT, DRG - Fingertip, etc. ), managing and organizing data sets from databases to find patterns and trends in data. Experience in analyzing payer data, formulary coverage, and market share to assess and optimize product access across commercial and government payers. Experience in Segment payers based on their policies, formulary positions, and prescription trends, identifying high-potential accounts and key influencers. Knowledge of predictive analytics and machine learning models to forecast payer behavior, such as formulary changes, policy shifts, or reimbursement trends. Experience in analyzing patient claims data, physician prescribing behavior, and treatment utilization patterns in response to payer policies and formulary changes Monitor competitor activities, including pricing, formulary status, and payer contracts, to assess their impact on market share and market access strategies. Develop scenario-based models to simulate different deals/ contracts and study the impact of different payer policies on product uptake. Provide analytics support to Novartis internal customers on various high complexity analytical reports. Proven Project Management skills for owning the delivery of multiple projects, ensuring delivery of efficient and high-quality work. Work in collaboration with cross-functional teams to improve value and drive process innovation across brands- continuously expand horizons through experimentation. Should be able to lead small engagements and work with small teams to lead, mentor and develop them to address complex business analytics challenges. Essential Requirements: A proven track record in Market Access (Payer/Formulary/Access), brand performance management, marketing, or a similar role 8+ years of experience in analytics, market access, or decision science, preferably in the pharmaceutical or healthcare sector. Demonstrate the ability to support and implement brand strategies that drive market share and revenue growth. The candidate should be able work in a high performing team fostering a collaborative and innovative mindset. Master s/bachelor s degree in data science, analytics, business, Life Sciences, or a related field. Experience in segmenting payers based on their policies, formulary positions, and prescription trends, identifying high-potential accounts and key influencers. Strong experience in data analysis, insight generation, and project management. Desired Requirements: Demonstrated ability to collaborate across global teams and manage multiple priorities. Excellent communication, presentation, and stakeholder management skills. Experience preparing reports, workshop materials, and executive presentations. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:
Posted 1 month ago
15.0 - 18.0 years
20 - 25 Lacs
Sriperumbudur
Work from Office
Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add a Senior Manager - Planning located in Sriperumbudur What a typical day looks like : Coordinate the planning activities across the site. Manages, controls, and directs the activities and staff involved in the distribution of inventory to the production line. Manages, controls, and directs staff to achieve Materials profit and loss goals including minimization of excess and obsolete inventory. Ensures the timely delivery of materials at the most economical cost, consistent with quality standards, affecting quality by assuring that suspicious material is identified, and that material is handled, stored, and delivered properly. Ensures a high degree of customer satisfaction through negotiations of customer expectations and managing and directing staff activities required to meet this expectation. Coordinates with customers, purchasing, project managers, operations managers, and warehouse managers. In charge of accurate inventory cycle counts, and controls. Provides for the proper shipping and documentation of finished goods. Develops, implements, and maintains policies, procedures and material control systems. Reviews, plans, and approves purchase orders and change notices. Reviews purchase order claims and contracts for conformance to company policy. In charge of disposition of excess and obsolete materials. Travel as required. The experience we re looking to add to our team: Typically requires a bachelor s degree in a related field or equivalent experience and training. Typically requires a minimum of 15-18 years of material and manufacturing experience, including supervision. What you will receive for the great work you provide Health Insurance Paid Time off PV14 Job Category Global Procurement & Supply Chain Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex. com and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
Posted 1 month ago
10.0 - 15.0 years
15 - 20 Lacs
Samastipur
Work from Office
1 Financial Aim towards budgeted savings, LPP Savings and savings through Special Initiatives / Others Ensure subsidy claims and refund of deposits with Government Position DCBL/Refractories to a premium brand image by portraying it as credible & reliable in the lobbies of Government of India; and ensure penetration into the think tank system of Government of India / State Govt Ensure that all contracting and procurement activities are conducted in accordance with the set policies and sound, ethical, business practices are upheld Review finalization of the offers in the budgeted cost and releasing orders Take initiatives to drive growth for DCBL/Refractories and ensure sustained growth in line with long-term and short-term objectives of the organization 2 Customer Ensure vendor development and look for means of alternative vendor development, indigenous vendor development etc ; take part and assist in supplier and service provider negotiations Maintain an in-depth knowledge and awareness of local; national and international supply markets and vendors Ensure supplier management and evaluation to create wider supplier base to have collaborative approach for DCBL/Refractories requirements Set the average TAT from PR (Scope Finalization Date) to PO/LOI release date Liaise with the Ministry of Mines Discuss auction related and existing mines issues Effective participation in relevant Industry Chambers/ Industry Committee Meets Work closely with the Project Management Office, Project Engineering Department, and construction team; facilitate, maintenance and finance departments to ensure all project / budget requirements and schedules are met 3 Operations Ensure Post PO follow ups and maintain MIS for higher value POs/ wherever Customer touch base Undertake Project -Vendor Evaluation and rating For FY 18-19 Ensure audit compliance of all the project procurement processes Ensure execution of saved Mining Lease for setting up Greenfield/Brownfield Integrated Cement Plant Monitor policy advocacy & induce change of public opinion; innovate to advocate for inducing changes in policy to meet the organizations requirement Timely overcome the bottlenecks and secure the statutory clearances which the organization requires in the process: from MoEF/CPCB - EC/FC & Emission Norms Promote sale of special grade cement to Oil PSUS/Railways etc Ensure diversification of the Group 1 Remunerative Business Avenues with CIL/Other Private Miners Ensure collection of grass root level data and its conversion to MIS for reporting to the apex management Initiate regulatory push for Institutional Sales via enlistment of cement brand at government organizations Change in opinion/perception of individual at various forums to ensure that the organizations interests are duly represented Encourage system improvement of project stores Conduct techno commercial evaluation of offers and cost estimation of the same Instrumental in the selection and appraisal of suppliers/contractors from the preferred vendor; undertake database and performance measurement of the same Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 4 Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for team s development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai
Work from Office
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Fraud Analyst within JPMorganChase, you will work closely with internal teams and clients to provide a white glove experience during the remediation process. In this role, you will be securing accounts, handling claims, and completing all necessary steps to make the client whole. This role will provide you the ability to strengthen your current skillset and empower growth. Job responsibilities Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients. Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies. Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights. Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively. Detect and address fraud indicators with keen attention to detail, ensuring swift remediation. Communicate clearly and concisely with clients and team members to facilitate understanding and action. Required qualifications, capabilities, and skills Proficient in delivering excellent written and oral communications at an executive level. Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges. Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements. Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits. Preferred qualifications, capabilities, and skills Experienced in client service, with a focus on delivering exceptional support and solutions proven with at least one year of experience. Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level. Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Fraud Analyst within JPMorganChase, you will work closely with internal teams and clients to provide a white glove experience during the remediation process. In this role, you will be securing accounts, handling claims, and completing all necessary steps to make the client whole. This role will provide you the ability to strengthen your current skillset and empower growth. Job responsibilities Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients. Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies. Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights. Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively. Detect and address fraud indicators with keen attention to detail, ensuring swift remediation. Communicate clearly and concisely with clients and team members to facilitate understanding and action. Required qualifications, capabilities, and skills Proficient in delivering excellent written and oral communications at an executive level. Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges. Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements. Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits. Preferred qualifications, capabilities, and skills Experienced in client service, with a focus on delivering exceptional support and solutions proven with at least one year of experience. Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level.
Posted 1 month ago
4.0 - 7.0 years
7 - 11 Lacs
Pune
Work from Office
Company: Mercer Description: Assesses and submits client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreements and payments of claims and account balances. Serves alongside Market Fiduciary and/or Excess of Loss Collections (US) to facilitate with collection of funds. Checks in that assigned tasks are actioned accurately and in a timely manner in order to ensure Client measurement Service Level Agreements (SLAs) are adhered to. Analyses and utilizes Key Performance Indicators (KPIs) and other system tools to manage all brokerage receivables, funding, retention, e-trading (UK), post booking receipt (UK), ad hoc reporting requests, payment of funds and all management and transactional process steps to provide services in an efficient, effective and regulatory compliant manner. Analyses inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions. Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order resolve problems and queries and review working practices. Administers team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided. 8.Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.Seek opportunities to increase own understanding and improve the services provided.
Posted 1 month ago
2.0 - 7.0 years
1 - 3 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
Process health insurance claims. Should have knowledge of cashless and reimbursement. Location - Chembur. Should have knowledge of excel. Graduation mandatory. Call or send your resumes on 8097516521. TPA experience Mandatory
Posted 1 month ago
4.0 - 6.0 years
20 - 25 Lacs
Faridabad
Work from Office
Should have good experience in Product cost management & COPA. Should have good experience in Project systems for commitment management. Should have good experience in Order management. Strong knowledge about Cost center and element accounting. Strong knowledge in Material Ledger accounting and Actual costing. Experience in working in split architecture environment will be added advantage Should have knowledge of both Standard and Actual costing scenarios. Should have worked on designing the COPA reports Roles and Responsibilities Should have good experience in Product cost management & COPA. Should have good experience in Project systems for commitment management. Should have good experience in Order management. Strong knowledge about Cost center and element accounting. Strong knowledge in Material Ledger accounting and Actual costing. Experience in working in split architecture environment will be added advantage Should have knowledge of both Standard and Actual costing scenarios. Should have worked on designing the COPA reports
Posted 1 month ago
4.0 - 10.0 years
7 - 8 Lacs
Ahmedabad
Work from Office
Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking Assistant Manager - Planning to join our Team, and this position will be directly reporting to HOD, Planning. About us: Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality. Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last. About the mission we offer you: We are looking for an Assistant Manager - Planning to join our team and contribute to the successful execution of impactful energy projects. In this role, you will play a critical part in defining, developing, and managing project schedules to ensure timely and efficient project delivery. You will have the opportunity to work on detailed engineering, EPC, and EPCM projects, contributing to the energy transition and sustainable development. This role offers a unique opportunity to work on full project lifecycles, collaborate with diverse teams, and contribute to the successful execution of complex energy projects. You will be at the forefront of planning and scheduling, ensuring the efficient allocation of resources and timely project completion. Qualifications / Skills: Engineering degree or equivalent diploma. 4-10 years of experience in Project execution of Detailed Engineering/ EPC projects/EPCM. About you: We love to hear from you and how you match this position. To be successful in this mission you should consider the following requirements: Engineering degree or equivalent diploma. 5-15 years of experience in Project execution of Detailed Engineering/ EPC projects/EPCM At least 1 no of EPCC full project lifecycle experience Good understanding of the business principles for the energy (Preferably Oil & Gas) industry Good knowledge of scheduling computer tools (i.e., Primavera (must) / MS Project) Thorough understanding and experience in Project delivery processes and principles, activity linkages Possesses good data handling capabilities with spread sheets or databases, business intelligence tools. Professional English Solid analytical and problem-solving skills. Accuracy and attention to details Able to present data and fact in a clear and consistent manner. Possesses effective communication skills. Solid analytical and problem-solving skills. Knowledge of construction associated activities Accuracy and attention to details Knowledge of Tools like Acumen Fuse/ Power BI shall be additional advantage Main Accountabilities Defines project break-down structures. Develops a Schedule compliant with the selected execution strategy. Arrange schedule review, identify key milestones, and highlight critical paths. Supports Client approval process of the Schedule Baseline, progress claimed or milestones achievement. Monitor and control progress of work in term of: Physical progress and analysis Deliverables and Manhours spent. Schedule of work Project status and forecast. Monitors the project status, to detect any delay and to propose corrective actions. Well versed with Planning package deliverables Well Versed with Engineering discipline deliverables and its associated linkages Prepare periodic report to the client/ project management. Coordinate and follow up with other departments and disciplines for progress measurement and forecast plan Highlights areas of concerns and solutions to help achieve a successful and timely completion of Projects. Operationally manages the project Planning Team as provided. Plans to mitigate risks and reduce costs. Defines and optimizes the necessary resources (E-P-C-C) Defines the Planning & Scheduling system (methods, procedures, time-schedules, physical progress, dashboards, etc.) Defines for the Management, the Proposal Manager, and the Estimation Department a Contract duration realistic and feasible for execution. Increases Project team members awareness of the Project Milestones, main durations, and critical paths Estimates the delay linked with changes and claims and to prepare the Extension of Time analysis, in case of delay due to Client. Provides Project Feedback and Lessons Learned to improve the Planning & Scheduling methods and provide input to the statistics of Planning Department.
Posted 1 month ago
5.0 - 7.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Job Title: Fleet Coordinator APAC Location: UniOps Bangalore Global Business Services/ Workplace Travel and Fleet Services. Global Business Services (GBS) is Unilever s core business operations engine which is responsible for ensuring business transformative solutions across its 08 services lines - Finance, Marketing, Customer Operations, Customer Development, Procurement, HR - People Experience, Legal, Workplace. Its plays a crucial role in Unilever s GAP 2030 strategy by driving mission and vision that helps - To reduce complexity, release capacity and unleash technology. Re-imagining processes end-to-end, elevating them into global hubs, and powering them with technology. To work with best-in-class global partners. Our ambition isn t limited to a numerical figure - we want to brighten the entire Unilever ecosystem. The Workplace, Travel & Fleet Services organisation, a part of GBS, delivers the Fleet, Facilities Management, Building Projects, Travel and Agile (Workplace design standards) services for Unilever. Working with around 2000 + permanent employees and 1000+ supplier resources. Workplace, Travel & Fleet Services vision is to energize our people to perform, enable our business to win and transform thereby making Unilever a great place to work. JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are passionate to work in a high performing team, that delivers excellent employee/driver experience, working with internal stakeholders for different countries and top Fleet vendors in the industry, then this role is just for you! KEY ACCOUNTABILITIES Maintaining and reporting country fleet data and all vehicle activities in the Unilever Fleet Management System Manage the end to end vehicle process and all services associated, either for renewing an existing vehicle or for a new hired driver according to country fleet policy Purchase order creation, invoice management, IFRS 16 reporting Vehicle onboarding and disposal for both new and hired vehicles Ensuring legislative responsibilities are maintained and escalated where issues are found. Daily Careline responsibilities for drivers via phone calls or email Deal with general enquiries and complaints Gather, input, validate and interpret data from various sources including core systems and excel providing support and guidance to Global Fleet team in relation to data and reporting requirements Being the point of contact for internal customer (drivers and Workplace Service Delivery teams) about queries and requests Assist and support the Fleet Hub Manager where necessary Update and maintain spreadsheets, reports and trackers with a high degree of accuracy Work collaboratively with colleagues to ensure tasks are fulfilled within agreed timelines Supporting the team with ad-hoc administrative tasks Task execution / queries handling/ reporting etc. . EXPERIENCE AND QUALIFICATIONS REQUIRED: Experience in fleet management ~5- 7 years, depends on the previous experience and fleet size. Fleet market and industry knowledge: Candidate should be able to explain how the fleet ordering of leased and owned vehicle should work (with additional discount s and bonus claims). Have information about the key OEM s suppliers within the specific region and lessors. Knowledge of Road legislation, Road traffic and Health and Safety Regulations and hazard reporting Experience of working in a similar role Clear communication skills in English, with focus on attention to detail Fleet management/Lessor representative, administration background (Desirable) Skills Finance Acumen Excellent customer attitude Work on your own initiative, proactive approach with a positive attitude Excellent attention to detail, proficient in the use of excel and core systems Ability to consistently work towards set objectives and tight deadlines Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained Stakeholders management Problems solving quickly and effectively Language skills to communicate fluently in English and other languages desirable KEY INTERFACES Global Fleet & HUB Services Team. Service Delivery Directors and Managers. Procurement & Legal, Vendor Management Office. Internal Safety & Security, Sustainability teams. Traveller, Fleet & Booker community. Communication, IT, HR, Data Analytics and Finance Business Partners. Key service providers and preferred partners (Lease Management Companies, Fleet OEMs). Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Please Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent please verify before proceeding.
Posted 1 month ago
3.0 - 7.0 years
6 - 10 Lacs
Hyderabad, Ahmedabad
Work from Office
Education and Work Experience Requirements: Excellent verbal & written communication skills, including ability to effectively communicate with internal and external customers both in English. Must be able to work under pressure & meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices. Mandatory Skills: Hands-on working knowledge in SAP Customer Service. Work experience in SAP Sales & Distribution. Work experience in Implementation Projects. Knowledge in interfaces (EDI, API etc. . ). Able to understand business processes, ability to validate the proposed solution & handle the requirements delivery. Establish & maintain effective relationship with cross functional/technical teams. Able to actively support business users. Exposure of S/4 HANA & Fiori Apps. Good to have skills : Working knowledge of Warranty & Claims. Work experience in Roll-out Projects. Ability to review the business blueprint, functional specifications for SAP Customer Service development, user acceptance test plans and participate in cutover activities during go-live phases.
Posted 1 month ago
2.0 - 5.0 years
3 - 4 Lacs
Jaipur
Work from Office
Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.
Posted 1 month ago
3.0 - 7.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Team Management Participate in recruitment process to identify the right talent within the function. Guide and direct the team in efficiently achieving their targets. Establish individual performance expectations and regularly review individual performance of the team. Identify and create development opportunities for team members to enhance functional knowledge. 2. Non Motor Claims and Network Management Implement Claims SOP within the team and service network and ensure adherence of the same. Claims forecasting and workload distribution within the team and service providers based on claims volume, seasonality and ASP skill sets Claim processing an monitoring day to day claims activities and ensure claim settlement as per agreed TAT Guide and direct the team member in handling critical claims. Implement reports/MIS for daily/weekly/monthly claims monitoring. Participate/lead clients review meetings as and when required. 3. ACS Control and Loss Minimization Monitor the ACS and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs. Plug the process gaps if identified by conducting frequent claims audits/ASP audits and minimize the leakages. Implement Salvage Management SOP and drive salvage collection processes on monthly basis. Guide and direct the team member by handling critical claims. Implement Service Provider Performance Matrix, monthly review and implement corrective actions as and when required. 4. Customer grievance management Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization. Resolve critical complaints by handholding the team member and interacting with stakeholders like customer/ASP/CFU team etc. 5. Training and Skill Development Conduct periodic training sessions for claims team, CFU team and ASPs Study best practices adopted by competitors/TPAs and discuss the same with superiors
Posted 1 month ago
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