Manager / Assistant Manager Account Management

Manager / Assistant Manager Account Management - MediAssist

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Location:

CTC:

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Key Responsibilities:-

• Client Relationship & Strategy:

Build and maintain long-term partnerships with insurers, corporate clients, and healthcare providers. Lead high-level review meetings and ensure strong relationship governance.

• Operations & Service Delivery:

Oversee end-to-end account operations including claims, customer service, and issue resolution. Ensure compliance with TATs and SLAs.

• Performance Analysis & Reporting:

Monitor KPIs, analyze client data, and present actionable insights to leadership for business improvement.

• Process Improvement:

Drive automation and digital transformation in account processes to improve efficiency and customer satisfaction.

• Team Leadership:

Manage and mentor a team of Account Executives; plan resources and training programs for continuous improvement.

• Escalation & Quality Governance:

Handle high-impact client escalations and establish robust service quality frameworks.

Required Skills

• Strong knowledge of TPA processes, health insurance operations, and claims management.
  
• Excellent stakeholder management and communication skills.
  
• Analytical thinking with proficiency in Excel, MIS, and data interpretation.
  
• Leadership and people management skills with a customer-first mindset.
  
• Ability to collaborate cross-functionally with operations, finance, and IT teams.
  

Eligibility Criteria

• Any graduate (MBA preferred).
  
• Minimum 4 years of experience in TPA / Health Insurance / Healthcare domain.
  
• Prior experience managing corporate or insurer accounts is mandatory.
  
• Candidates with strong TPA experience will be given preference.
  

Why Join Us

• Be part of Indias leading HealthTech & TPA ecosystem.
  
• Work with top insurers and corporate healthcare programs.
  
• Opportunity to lead strategic accounts and build high-impact client relationships.
  
• Growth-oriented environment fostering leadership and innovation.
  

How to Apply

Interested candidates may share their updated CVs to prathiba.b@mediassist.in