Claims Associate - Health Claims CRM

Claims Associate HealthClaims CRM

Position Description

Be the voice and bridge of Digits health claims teamdeliveringexceptional service and communication to clients, partners, and internalstakeholders. Youll manage end-to-end claim servicing and play a key role inrelationship building and process awareness.

Key Responsibilities

• Manage inbound and outbound calls/emails, resolving queries related tohealth claims swiftly and empathetically.
• Provide end-to-end service to clients, ensuring all touchpointsSales, HR, Brokers, Agentsare engagedand informed.
• Act as the central coordinator for query resolution by working closely withinternal teams (processing, tech, product, etc.).
• Conduct interactive sessions with employees/HR to explain coverage, processes,and share claim insights or performance reports.
• Promote digital usage of platformseducate clients about claims portals, mobile apps,WhatsApp, and other self-serve tools.
• Represent Digit in in-person client meetings, addressing concerns, sharing updates, or rolling out claimprocess training.

Experience & Skills Required

Experience: Minimum 1 year of client servicing or CRM experience, preferablyin health insurance or wellness industry.

Technology:

oBasic proficiency in MS Office (Excel, Word, PowerPoint)

oComfortable with CRM tools, ticketing systems, and dashboards.

Behavioural Traits:

oStrong communication and active listening skills

oAssertiveness while handling escalations

oProactive mindset in anticipating client needs and solving issues

Education &Qualification

Qualification: Graduation or Post-Graduation in any discipline

Preferred Background: Healthcare, Insurance, Customer Success, or Corporate Servicing

What You Bring to Digit

You ensure every travel claim is handled with speed, accuracy, andempathymaking stressful journeys easier for our customers.