Claim Management Specialist

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of 8.1 billion in fiscal year 2024.

We are looking for a detail-oriented and proactive professional to join our Finance Operations team as an Order to Cash (O2C) Specialist focused on Claims Management and Accounts Receivable. Based at our Corporate Office in Gurgaon, this role plays a vital part in ensuring accurate and timely claim processing, dispute resolution, and efficient cash collection. The ideal candidate will bring hands-on experience with SAP and a deep understanding of the end-to-end Order to Cash process.

• Review and validate customer claims related to pricing, returns, shortages, damages, and promotions.
• Investigate short payments and deductions in coordination with internal departments (sales, logistics, customer service).
• Process and track claims within SAP, ensuring compliance with internal policies and audit requirements.

• Monitor customer account balances and follow up on overdue invoices.
• Accurately post incoming payments and clear open items in SAP.
• Reconcile customer accounts, address discrepancies, and process credit/debit memos.
  
• Prepare and share aging reports and support monthly AR closing activities.

• Ensure accurate and timely documentation throughout the O2C lifecycle.
  
• Identify opportunities to improve processes and enhance customer experience.
  
• Provide support during internal and external audits with necessary documentation and process knowledge

YOUR QUALIFICATIONS

• Bachelor s degree in commerce, Finance, Accounting, or Business Administration.
  
• 2 5 years of experience in Accounts Receivable, Claims Processing, or Order to Cash operations.
  
• Working knowledge of SAP ERP (especially FI and SD modules) is required.
  
• Strong analytical, communication, and problem-solving skills.
  
• Proficiency in MS Excel and other Microsoft Office tools.
• Prior experience in a corporate or shared services environment.
  
• Understanding of SOX/internal controls and compliance requirements.
  
• Familiarity with customer portals, e-invoicing tools, or cash application systems.