Claim Administration Specialist

Role Overview: As a Claims Administrative Specialist, you will be crucial in providing exceptional customer experiences by serving as the initial point of contact for customers and assisting them in resolving claims promptly. Your responsibilities will involve ensuring the seamless management of customer claims, fostering customer confidence, and enhancing loyalty through your responsiveness and accuracy. Key Responsibilities: - Lead the creation of claims by receiving and assessing customer claims, utilizing customer portals, analyzing technical information, and making precise claim determinations. - Assist customers by compiling and delivering claim responses via email, phone, or portals, ensuring clarity and timely resolutions. - Collaborate with commercial teams to process claims through credit notes, free-of-charge orders, and resolving debit memos or hardware dispositions as per customer agreements. - Utilize your data gathering and interpretation skills to review customer claim data, offering insights for BU Quality and customer investigations. - Continuously enhance claim processing by efficiently managing customer-reported shortages and freight claims, thereby improving responsiveness and customer satisfaction. Qualifications Required: - Diploma (College education preferred) with a minimum of 02 years of relevant experience. - Experience working with Danfoss Power Solution products or possessing basic product function knowledge to support claim processing activities. - Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with SAP (preferred). - Strong problem-solving mindset with knowledge of quality tools such as 8D, 3L5Y, and Control Plans. - Excellent communication skills (oral and written), attention to detail, organizational abilities, and the capacity to collaborate effectively with team members to ensure timely customer responses. Additional Details: Omitting this section as there are no additional details about the company provided in the job description. (Note: The final JD does not include headers and is formatted properly with paragraphs and bullet points.),