Chinese Voice Process Executive

POSITION SUMMARY (Key tasks and outcomes):

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflects up-to-date account transactions. The Supplier Relations Specialist plays a vital role in communication with our client’s suppliers – including real-time updates to vendor contact database, building rapport with our client’s suppliers, and support business processes to capture outstanding transactions not yet processed by our client.

Primary Tasks/Activities:

• Calling suppliers to obtain accounts receivable statements.
• Successfully contacting assigned suppliers using Auto-dialer technology.
• Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.
• Validate existing supplier contacts and source new supplier contacts via phone.
• Real-time updates to vendor contact database (expansion of supplier contacts).
• Locate new phone numbers and emails to reach suppliers with missing contact information; alternative research through internal/external resources.
• Utilization of automated (dialer) phone campaigns to call suppliers.
• Weekly follow-up with suppliers until actual statement response received.
• Completion of assigned projects ahead of established deadlines.

Achievement of Metric Targets assigned Daily, Weekly and Monthly:

• Individual targets: (1) call connects (2) exports (3) recoveries
• Targets established the first of each month by upper management; sent by Manager to team.
• Maintaining communication history for suppliers through proprietary database.

Independent, Time Management, Reliability, and Conflict Resolution:

• Works efficiently and independently.
• Capability to focus on assigned tasks, and complete ahead of time.
• Asks questions and notifies management team of potential concerns before they occur.
• Dependable and proactively handles supplier inquiries and sharing feedback with the appropriate parties for resolution.

POSITION REQUIREMENTS

Knowledge Components:

• Microsoft applications
• Fundamental knowledge of various office procedures.

Experience (Years and types):

• Two (2) years of customer service, accounting/business related experience.
• Experience contacting suppliers/customers by email, and phone

Education Levels/Credentials (Degree types and Emphasis):

• An Associate’s degree in accounting, business administration, or equivalent; Bachelor’s degree is preferred. Relevant experience may be considered in lieu of education.

Skills and Abilities and Other Characteristics:

• Adept at prioritizing duties in a fast-paced environment
• Strong attention to detail
• Excellent teaming skills with the ability to work productively in a team setting
• Demonstrated ability to read and comprehend various account statements
• Outstanding verbal and written communication skills for communicating with internal and external customers
• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications

Physical Work Environment:

• Office environment
• Requires normal vision (with or without correction)
• Requires talking and hearing spoken words