Chief Operating Officer

About HustleHub

HustleHub is a vibrant, fast-growing co-working space dedicated to fostering innovation, collaboration, and productivity for startups, freelancers, and enterprises. We offer modern infrastructure, seamless services, and a thriving community for professionals to connect and grow.

Position Overview

The COO will be a strategic partner to the CEO, responsible for overseeing day-to-day operations, driving operational efficiency, and scaling business processes to achieve growth objectives. The ideal candidate will have extensive experience in operations management, a strategic mindset, and a passion for creating seamless customer experiences in the co-working industry.

Key Responsibilities

1. Strategic Leadership

- Collaborate with the CEO and leadership team to set the companys strategic direction and goals.

- Develop and implement operational strategies to support business growth and profitability.

- Establish KPIs and performance metrics for operational efficiency and team productivity.

2. Operational Management

- Oversee daily operations across all HustleHub locations, ensuring high-quality service delivery.

- Optimize processes for member onboarding, facility management, IT infrastructure, and vendor relations.

- Manage budgets, resources, and cost structures to maximize operational efficiency.

- Ensure compliance with legal, safety, and regulatory requirements.

3. Team Leadership & Culture

- Build, lead, and mentor high-performing teams across operations, admin, and facility management.

- Foster a collaborative, customer-centric culture aligned with HustleHubs values.

- Implement training and development initiatives for staff to enhance productivity.

4. Business Growth & Innovation

- Identify opportunities for operational automation, technology adoption, and process improvement.

- Support expansion plans by assessing new locations, negotiating with vendors, and coordinating launch activities.

- Work with the marketing and sales teams to deliver seamless member experiences.

5. Stakeholder Management:

- Act as a bridge between management, staff, vendors, and members to ensure transparent communication.

- Provide regular operational reports to the CEO and Board on business performance.

Education

MBA/PGDM or equivalent degree in Business Administration, Operations, or related fields.

Experience

Minimum 10+ years in operations or general management roles, preferably in co-working, real estate, or hospitality sectors.

Skills

- Strong leadership and people management skills.

- Expertise in process optimization and operational excellence.

- Financial acumen with P&L management experience.

- Familiarity with technology tools for CRM, facility management, and automation.

- Excellent communication, negotiation, and stakeholder management skills.

Personality Traits:

- Strategic thinker with a hands-on approach.

- Problem-solver with a customer-centric mindset.

- Ability to thrive in a fast-paced, entrepreneurial environment.