Wortham

The Role in a Nutshell We want someone who'll make Wortham better, not just maintain status quo. You'll be the backbone of Wortham—the person who can make creative chaos organized way. While our designers design and our content creators create, you'll make sure everything runs smoothly, deadlines are met, clients are happy, and the team isn't pulling all-nighters (unless absolutely necessary!). Think of yourself to be calm under pressure, strategic in planning, and the person everyone turns to when things need to get done. What You'll Actually Do (The Real Talk) 1. Project Management - "Everything should be in control" Oversee all projects from brief to delivery—timelines, milestones, quality checks Coordinate between design team, content team, and clients Ensure projects don't turn into "kal ho jayega" situations Track project status and keep everyone accountable (with love, not fear!) Handle multiple projects simultaneously without losing your mind 2. Client Management Be the primary point of contact for client communication Respond to client queries promptly and professionally Handle difficult conversations Manage client expectations and set realistic timelines Ensure client briefs are crystal clear before work begins Build long-term relationships that turn one-time clients into forever clients 3. Team Allocation & Resource Management - "Right Person, Right Job, Right Time" Assign projects to team members based on skills, bandwidth, and project needs Balance workload so no one burns out (we care about our people!) Identify when to bring in external help Manage team schedules, leaves, and availability Conduct regular check-ins with team members on project progress 4. Budget & Financial Management Manage project budgets and ensure profitability Track expenses—software subscriptions, freelancer payments, vendor costs Negotiate with vendors and freelancers for best rates Prepare cost estimates and quotes for new projects Monitor cash flow and ensure timely invoicing Work with founders on financial planning and forecasting 5. Process & Systems Create and maintain SOPs (Standard Operating Procedures) for smooth workflows Working with project management tools Setup file management systems. Maintain project documentation and archives Continuously improve processes based on what's working and what's not Create checklists and templates to make recurring tasks easier 6. Quality Control Review all deliverables before they go to clients Ensure brand consistency across all projects Maintain Wortham's quality standards Conduct post-project reviews to learn and improve Handle revisions and feedback loops efficiently 7. Vendor & Partner Management Coordinate with external vendors (printers, photographers, developers, etc.) Negotiate contracts and rates Maintain vendor database and relationships Ensure timely delivery from all external partners 8. Crisis Management - "Problem Solver" Handle emergencies calmly (missed deadlines, angry clients, technical failures) Make quick decisions when needed Be the person everyone trusts when things go wrong Find solutions, not excuses 9. Reporting & Analytics Track key metrics: project profitability, client satisfaction, team utilization Prepare monthly/quarterly reports for founders Analyze what's working and what needs improvement Identify bottlenecks and find solutions Who You Are (Must-Haves) Experience & Skills: 5-7+ years of operations/project management experience (preferably in creative agency, marketing, or similar fast-paced environment) Proven track record of managing multiple projects, teams, and clients simultaneously Budget management experience - You understand P&L, margins, and profitability Strong communication skills - You can talk to clients professionally and to team members empathetically Tech-savvy - Comfortable with project management tools, Google Workspace, Slack, etc. Problem-solving mindset - You see challenges as opportunities, not obstacles Organized AF - Your to-do lists have to-do lists. You love systems and processes. Personality Traits: Calm under pressure - Deadlines don't scare you, they excite you Detail-oriented - You notice when something is off, even if others don't People person - You can manage egos, mediate conflicts, and keep everyone motivated Proactive, not reactive - You anticipate problems before they happen Adaptable - Creative agencies are dynamic; you thrive in changing environments Ownership mentality - You treat Wortham like your own business No "chalta hai" attitude - Good enough is not good enough for you What We Offer Competitive salary based on experience and skills Growth opportunities - As Wortham grows, you grow. Leadership roles await. Creative environment - Work with talented designers and content creators Work-life balance - We believe in sustainable work (no 24/7 work culture) Learning & development - Budget for courses, workshops, and skill upgrades Ownership & impact - Your decisions matter. You'll shape how Wortham operates. Be part of something meaningful - We're not just making pretty designs; we're building brands that matter. learn more on our website, what we are up to. How to Apply Send us: Your Resume - Show us your experience Cover Letter - Tell us: Why operations management in a creative agency excites you Your biggest "saved the day" moment in previous roles How you'd handle a situation where 3 projects are delayed, 2 clients are unhappy, and the team is overwhelmed Why Wortham? What do you connect with? References - 2-3 professional references (clients or colleagues) Email to: hello@wortham.in Subject Line: "Operations Manager Application - Your Name" Interview Process Round 1: Initial call (30 mins) Culture fit, basic experience discussion Round 2: Case study assignment (take-home) We'll give you a real scenario; you show us how you'd handle it Round 3: Detailed discussion (60 mins) , Meeting with Founders Deep dive into your experience, problem-solving approach Round 4: Meet the team (informal) - You'll work with them, so let's see if vibes match! Decision: Within 1 week of final round Red Flags (Please Don't Apply If...) You think "operations" means just bossing people around You can't handle feedback or different opinions You believe in "work until midnight" culture You say "it's not my job" when something needs fixing You treat creatives like they're just "resources" You're not comfortable with ambiguity (startups are messy sometimes!) Questions You Might Have Q: Is this a remote role or in-office? A: In Office Role, full Time position Q: What's the team size I'll be managing? A: Currently 12 people +growing. Q: What's the biggest challenge in this role? A: Balancing client expectations with team bandwidth while maintaining quality and profitability. It's juggling, but rewarding! Q: Do I need to know design? A: You don't need to be a designer, but you should appreciate good design and understand the creative process. Q: Can I suggest changes to how things work? A: Absolutely! We want someone who'll make Wortham better, not just maintain status quo. Why Wortham? We started in a tiny hostel room with a dream: to create purpose-driven brands that make an impact. Today, we're growing, but we haven't lost our soul. We still care about: Quality over quantity People over profits (but profits matter too!) Creativity with strategy Building something meaningful We need someone who'll help us scale without losing what makes us special. if it's that u, Let's build something amazing together. Apply now. Let's talk. www.wortham.in Wortham is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.