Chief Operating Officer

The Role in a Nutshell

We want someone who'll make Wortham better, not just maintain status quo.

You'll be the backbone of Wortham—the person who can make creative chaos organized way. While our designers design and our content creators create, you'll make sure everything runs smoothly, deadlines are met, clients are happy, and the team isn't pulling all-nighters (unless absolutely necessary!).

• Think of yourself to be calm under pressure, strategic in planning, and the person everyone turns to when things need to get done.
  

What You'll Actually Do (The Real Talk)

1. Project Management - "Everything should be in control"

• Oversee all projects from brief to delivery—timelines, milestones, quality checks
• Coordinate between design team, content team, and clients
• Ensure projects don't turn into "kal ho jayega" situations
• Track project status and keep everyone accountable (with love, not fear!)
• Handle multiple projects simultaneously without losing your mind

2. Client Management

• Be the primary point of contact for client communication
• Respond to client queries promptly and professionally
• Handle difficult conversations
• Manage client expectations and set realistic timelines
• Ensure client briefs are crystal clear before work begins
• Build long-term relationships that turn one-time clients into forever clients

3. Team Allocation & Resource Management - "Right Person, Right Job, Right Time"

• Assign projects to team members based on skills, bandwidth, and project needs
• Balance workload so no one burns out (we care about our people!)
• Identify when to bring in external help
• Manage team schedules, leaves, and availability
• Conduct regular check-ins with team members on project progress

4. Budget & Financial Management

• Manage project budgets and ensure profitability
• Track expenses—software subscriptions, freelancer payments, vendor costs
• Negotiate with vendors and freelancers for best rates
• Prepare cost estimates and quotes for new projects
• Monitor cash flow and ensure timely invoicing
• Work with founders on financial planning and forecasting

5. Process & Systems

• Create and maintain SOPs (Standard Operating Procedures) for smooth workflows
• Working with project management tools
• Setup file management systems.
• Maintain project documentation and archives
• Continuously improve processes based on what's working and what's not
• Create checklists and templates to make recurring tasks easier

6. Quality Control

• Review all deliverables before they go to clients
• Ensure brand consistency across all projects
• Maintain Wortham's quality standards
• Conduct post-project reviews to learn and improve
• Handle revisions and feedback loops efficiently

7. Vendor & Partner Management

• Coordinate with external vendors (printers, photographers, developers, etc.)
• Negotiate contracts and rates
• Maintain vendor database and relationships
• Ensure timely delivery from all external partners

8. Crisis Management - "Problem Solver"

• Handle emergencies calmly (missed deadlines, angry clients, technical failures)
• Make quick decisions when needed
• Be the person everyone trusts when things go wrong
• Find solutions, not excuses

9. Reporting & Analytics

• Track key metrics: project profitability, client satisfaction, team utilization
• Prepare monthly/quarterly reports for founders
• Analyze what's working and what needs improvement
• Identify bottlenecks and find solutions

Who You Are (Must-Haves)

Experience & Skills:

5-7+ years of operations/project management experience

Proven track record

Budget management experience

Strong communication skills

Tech-savvy

Problem-solving mindset

Organized AF

Personality Traits:

Calm under pressure

Detail-oriented

People person

Proactive, not reactive

Adaptable

Ownership mentality

No "chalta hai" attitude

What We Offer

Competitive salary

Growth opportunities

Creative environment

Work-life balance

Learning & development

Ownership & impact

Be part of something meaningful

How to Apply

Send us:

1. Your Resume

   - Show us your experience

2. Cover Letter

   - Tell us:

• Why operations management in a creative agency excites you
• Your biggest "saved the day" moment in previous roles
• How you'd handle a situation where 3 projects are delayed, 2 clients are unhappy, and the team is overwhelmed
• Why Wortham? What do you connect with?

1. References

   - 2-3 professional references (clients or colleagues)

Email to:

Subject Line:

Interview Process

Round 1:

• Culture fit, basic experience discussion

Round 2:

• We'll give you a real scenario; you show us how you'd handle it

Round 3:

• Deep dive into your experience, problem-solving approach

Round 4:

• You'll work with them, so let's see if vibes match!

Decision:

Red Flags (Please Don't Apply If...)

You think "operations" means just bossing people around

You can't handle feedback or different opinions

You believe in "work until midnight" culture

You say "it's not my job" when something needs fixing

You treat creatives like they're just "resources"

You're not comfortable with ambiguity (startups are messy sometimes!)

Questions You Might Have

Q: Is this a remote role or in-office?

Q: What's the team size I'll be managing?

Q: What's the biggest challenge in this role?

Q: Do I need to know design?

Q: Can I suggest changes to how things work?

Why Wortham?

We started in a tiny hostel room with a dream: to create purpose-driven brands that make an impact.

Today, we're growing, but we haven't lost our soul. We still care about:

• Quality over quantity
• People over profits (but profits matter too!)
• Creativity with strategy
• Building something meaningful

We need someone who'll help us scale without losing what makes us special.

if it's that u, Let's build something amazing together.

Apply now. Let's talk.

www.wortham.in

Wortham is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.