You are a competitive and trustworthy Chat Support Representative with a strong focus on customer service. You will play a crucial role in assisting with customer inquiries and enhancing our business activities. Your responsibilities will include resolving customer complaints through various communication channels such as phone, email, and social media. You will be required to use telephones to contact customers for verifying account information, assisting with orders, refunds, or exchanges, and greeting customers warmly to understand their concerns effectively. Additionally, you will be responsible for creating daily MIS reports to track business activities. To excel in this role, you must possess excellent verbal and written English skills, along with a genuine passion for providing exceptional customer service. Proficiency in MS Office, MS Excel, and Google Sheets is essential, as well as a solid understanding of sales and negotiation techniques. Being a fast learner with a sales-driven mindset, self-motivated, and having the ability to deliver engaging presentations will be key to your success in this position.,

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