Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Noida
>
Eteam
>
Chat Support Executive Optum Noida

Chat Support Executive Optum Noida

Eteam

1 - 4 years

2 Lacs

Noida Greater Noida

Posted:1 day ago| Platform:

Apply

Skills Required

Chat Support Email Support Customer Service Typing Speed Non Voice Process International Non Voice Non Voice Bpo Non Voice International Chat Process Email Process Chat Process US Process Customer Support Chat International Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

2-wayprovided

Chat Support Executives

Key Responsibilities:

Provide real-time support to
M&R
and
M&R DSNP
members through chat.
Maintain professionalism while handling multiple conversations simultaneously.
Resolve queries using digital tools, internal apps, and reference material.
Ensure a positive customer experience through clear and courteous communication.
Adapt quickly to process changes and updates during the AEP period.

Must-Have Skills:

Written Communication:
Clear and customer-friendly responses.
Typing Speed:
Minimum
35 WPM
.

2 Way or cab will be pavided
Multi-tasking Ability:
Efficiently manage chats, tools, and search simultaneously.
Tech-Savvy:
Comfortable navigating CRM tools, apps, and web-based platforms.
Analytical Thinking:
Ability to interpret unclear messages and ask clarifying questions.
Adaptability:
Flexible to shift timings and ongoing process improvements.

Good to Have:

Experience in the
healthcare/insurance domain
claims, benefits, pharmacy, etc.
Familiarity with
CRM tools or automated chat systems
.

Interview Process:

Typing Test
Minimum 35 WPM
CAT Assessment
Mock Chat (Minimum score: 2.2)
Face-to-Face Interview
Mandatory (at Gurgaon office)

Note:

Graduation is mandatory.
Candidates with
BE/B.Tech/M.Tech
are not eligible unless they have strong tenure in
healthcare domain
.
No remote option
Work from Office only (Noida location).

Join Optum's Chat Support Team this AEP season! Apply now and be part of a fast-paced, tech-driven customer experience team.

More Jobs at Eteam

Accounts Payable

Bengaluru, Bangalore Rural

1 - 4 yrs

INR 2 - 3 Lacs

Asp.Net Developer

Bengaluru, Bangalore Rural

5 - 10 yrs

INR 20 - 25 Lacs

Business Analyst

Hyderabad

4 - 9 yrs

INR 10 - 20 Lacs

Network Engineer

Noida, Gurugram, Delhi / NCR

7 - 12 yrs

INR 12 - 18 Lacs

Solutions Architect

Hyderabad

8 - 13 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.