Chat Support Executive

Job Title: Chat Support Executive – Enquiry & Registration (BeastDrive)Job Overview

We are looking for a proactive and customer-friendly Chat Support Executive who will handle enquiries from participants and assist them in completing the registration process for BeastDrive events. The ideal candidate should have strong communication skills, quick problem-solving ability, and a customer-first attitude.

Key Responsibilities

• Respond to customer enquiries via chat, WhatsApp, email, and phone.
• Provide clear information about events, registration steps, pricing, and requirements.
• Assist participants with troubleshooting issues during registration.
• Guide customers through the payment process and confirm successful registrations.
• Maintain records of customer interactions and update registration logs.
• Follow up with leads to ensure they complete their registration.
• Handle complaints professionally and escalate issues when needed.
• Coordinate with internal teams (operations, marketing, technical) for customer-related queries.

Required Skills & Qualifications

• Good written and spoken English (additional regional languages are a plus).
• Experience in customer support, chat support, or telesales preferred.
• Ability to multitask and handle multiple chats at once.
• Basic understanding of online forms, digital payments, and registration portals.
• Strong problem-solving and interpersonal skills.
• Fast typing speed and familiarity with tools like WhatsApp Business, CRM, Gmail, etc.

Preferred Qualities

• Friendly and positive attitude.
• Patience and empathy when dealing with participants.
• Ability to work under pressure during peak registration periods.
• Willingness to learn about BeastDrive services and events.

Work Schedule

• Full-time / Part-time options available.

Job Type: Full-time

Pay: ₹5,101.42 - ₹25,026.88 per month

Work Location: In person