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Chat Support Executive (Fresher) AEP Process

Chat Support Executive (Fresher) AEP Process

Eteam

0 - 3 years

2 Lacs

noida gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

typing speed chat email support chat process executive chat support associate typing non voice process chat support non voice bpo non voice international chat process email process chat process fresher hiring chat support executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Chat Support Executive (Fresher) AEP Process

About the Role:

Optum's Chat Support Team

Key Responsibilities:

Assist M&R and M&R DSNP members via real-time chat support.
Handle multiple chats professionally and efficiently.
Use digital tools, internal applications, and reference materials to resolve customer queries.
Ensure a positive and courteous customer experience.
Adapt quickly to ongoing updates during the AEP season.

Must-Have Skills:

Written Communication:
Clear, concise, and customer-friendly writing.
Typing Speed:
Minimum
35 words per minute (WPM)
.
Multi-tasking:
Able to manage multiple chats, search tools, and apps simultaneously.
Tech-Savvy:
Comfortable using CRMs, chat tools, and web-based systems.
Analytical Thinking:
Understand vague messages and ask the right questions.
Adaptability:
Open to process changes and flexible work shifts.

Good to Have:

Experience or understanding of healthcare, insurance claims, pharmacy, or benefits.
Prior use of CRM tools or chatbot platforms (not mandatory for freshers).

Interview Process:

Typing Test
Virtual (Minimum 35 WPM)
CAT Assessment
Mock Chat (Minimum score: 2.2)
Face-to-Face Interview
Mandatory (at Gurgaon office)

Additional Information:

2-Way Transport
or
Cab
will be provided.
Graduation is mandatory
(Any stream).
BE/B.Tech/M.Tech candidates are not eligible
unless they have healthcare domain experience.
Work from Office Only Gurugram Location
No remote option
available.

Why Join Optum?

Be part of a supportive team during the high-energy AEP season.
Gain real-world experience in tech-enabled customer service.
Learn fast, grow faster.

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