Chat Support Executive

Job Description

Position:- Chat Support Executive Location: Sector 49, Gurgaon Job Summary: We are looking for a motivated and customer-oriented Chat Support Executive to join our support team. In this role, you will be responsible for providing prompt and professional assistance to customers via live chat, ensuring a high-quality support experience, and resolving issues efficiently. Key Responsibilities: Respond to customer queries via live chat in a timely and accurate manner. Identify customer needs, clarify information, and provide appropriate solutions. Maintain detailed records of customer interactions and ensure follow-up where necessary. Collaborate with other departments (e.g., technical support, sales) to resolve complex issues. Stay up-to-date with product knowledge, system updates, and company policies. Meet performance goals such as response time, customer satisfaction, and issue resolution rates. Escalate unresolved issues to higher support levels as needed. Requirements: Fresher and experience both can apply. Proven experience in a customer support or similar role (chat support experience preferred). Excellent written communication skills in English Fast typing speed with attention to grammar and clarity. Familiarity with customer service tools and CRM systems. Ability to handle multiple chats simultaneously and manage time effectively. Strong problem-solving and conflict-resolution skills. High school diploma or equivalent; additional certifications are a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: Chat Support : 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person Speak with the employer +91 6204293799