Chat Support & Blended Process Professional

0 - 5 years

1 - 4 Lacs

kolkata

Posted:5 days ago| Platform: Naukri logo

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Skills Required

chat process bpo blended process email support customer service non voice process international non voice semi voice chat support non voice kpo bpo non voice international chat process email process icse cs backend process back office chat international process web chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Provide exceptional customer service through chat support.
  • Handle customer inquiries and resolve issues professionally.
  • Work on blended processes, including both human and automated interactions.
  • Collaborate with team members to achieve process goals.
  • Maintain accurate records of customer interactions.
  • Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

  • Minimum 4 years of experience in Human Before Resource or related field.
  • Strong communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Experience with chat support and blended processes is required.
  • Strong analytical and critical thinking skills are necessary.
  • Ability to work collaboratively as part of a team.

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