Chat Process Associate - Billing

Sampoorna Consultants Pvt. Ltd

1 - 3 years

1 - 4 Lacs

Gurugram

Posted:6 hours ago| Platform:

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Skills Required

Chat Process Customer Service Chat support line management Billing Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures
To ensure prompt and accurate information being provided with appropriate resolution
To achieve operational targets as defined by for the process
To maintain queue levels to agreed SLA targets levels
To achieve and maintain a good knowledge/capability
When dealing with customers aspire to deliver an excellent customer experience via
Chats, back office or on calls
To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team
Share best practice within the team and across the Digital Care Community
Adhere to relevant shift patterns and break schedules
Take responsibility for personal development and drive own performance

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