Chat and Email support

Company Description

Definedge is a dynamic company offering integrated financial services with a strong emphasis on transparency and integrity. Our team consists of talented market analysts, trade strategists, and software professionals with deep domain expertise and extensive experience in technical analysis for trading. We are dedicated to demystifying and simplifying trading with our innovative charting techniques. Our flagship product, "TradePoint," is a trusted software for Technical Analysis and Noiseless Charting. Our key services include Training on Stock Market Analysis, Investment Advisory, and Financial Software, all aimed at helping clients make the best financial decisions for a secure future. We are headquartered in the Pune/Pimpri-Chinchwad Area.

Role Description

This is a full-time, on-site role for a Chat and Email Support Specialist located in the Bavdhan - Pune. The Chat and Email Support Specialist will be responsible for providing exceptional customer service through chat and email support, addressing client queries, resolving issues, and maintaining records of customer interactions. The role involves collaborating with other teams to ensure timely resolution of customer concerns and contributing to the development of support resources.

Qualifications

• Excellent Communication skills and Phone Etiquette
• Graduate from any stream.
• Administrative Assistances and Clerical skills
• Executive Administrative Assistance and Computer literacy
• Ability to multitask and handle a fast-paced work environment
• Strong problem-solving abilities and attention to detail
• Previous experience in customer service or support roles is a plus
• Bachelor’s degree in a relevant field is preferred

Must have:

• Excellent Communication skills and Phone Etiquette
• Should be able to work from office - 6 days a week.
• Compensation: 15K - 20K