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Channel Service Manager (Site Support) @Vijayawada & Hyderabad

3 - 8 years

8 - 14 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Satisfaction Site Support Customer Satisfaction Index Channel Service Customer Complaints After Market Customer Service Automobile Customer Service Management Customer Engagement Customer Support After Market Service After Service CSI Commercial Vehicle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Please share your CV on sv11@svmanagement.com Roles & Responsibilities- Customer complaint management Carry out detailed analysis of customer complaints & drive improvement actions Monitor the CS activities of call center. Analyze the performance on CS parameters & drive improvements. Monitoring the customer meeting plan & MOMs of Area team Meeting customers, taking feedback & drive to address the concern areas. Represent the voice of customers in the internal forums viz. Area Monthly Meeting & Regional Monthly Meeting Plan & execute customer engagement events along with Sales team. Audit the customer deliverables at workshops & sites. Report non adherence. Conduct CS review meeting with PSDs every month (excluding bus centers) Provide timely inputs to customers on better operating & maintenance practices. Review of Qualitative KPIs in the identified sites with respective Area team & follow up on the improvement actions Circulation of CS awards on time Achieving overall CS scores of the region & driving the Area team to achieve their respective CS scores

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SV Management Consultants
SV Management Consultants
www.svmanagementconsultants.com

Management Consulting

Atlanta

50-100 Employees

91 Jobs

    Key People

  • Sarah V. Johnson

    CEO

  • Michael T. Brown

    Chief Operating Officer

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