Channel Service Manager

7 - 8 years

9 - 10 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Distribution support Team Overview

The team is primarily responsible to engage in servicing of intermediaries (distributors) of the company who drive business for the organization and act as a support function to the field sales team to facilitate business. The various stages of the sales life cycle that the team covers

Payout calculation

Commission Processing

Invoice Management

Field Team and Intermediaries query management

Responsible for IRDA submission of different IRDA report

The aspiring candidate should cater to the following requirements aligning the teams need

Drive the team to ensure all CTQs are maintained as per the agreed SLAs

Work closely with all stakeholders to drive the end objective

Catering the Commission & License related report requirements that get generated from the field team

Analysing the various data points and strategically present to the management for the insights and decisions (if any)

Handling escalations and close loop them to the T

Data analytics and simulations of various data points for insights of Sales Model functioning for Alternate.

The roles deliverables/goals.

Onboard and support intermediaries across the sales lifecycle.

Manage commission processing, invoice handling, and IRDA report submissions.

Resolve field team and distributor queries; handle escalations.

Ensure SLA compliance and CTQ metrics are met.

Generate and analyze reports for strategic insights.

Lead data simulations to optimize alternate channel performance.

Motivate and guide the team to maintain accuracy and efficiency

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