Channel Partner Success Manager

The Channel Partner Success Manager (CPSM) position at Harvard Business Impact Enterprises is an exciting opportunity for a highly motivated individual to drive the successful onboarding, enablement, and ongoing engagement of Channel Partners. In this role, you will work closely with Strategic Partnership Account Owners to manage partner performance over the full lifecycle. The primary objective is to maximize partner success and satisfaction while aligning with HBPs strategic objectives, ultimately enabling partners to deliver successful experiences to their clients. **Key Responsibilities:** **Enablement:** - Develop structured onboarding programs for new partners and conduct training and certification programs. - Provide ongoing support, resources, and best practices to enable partners in selling and delivering HBP products and services. - Create and manage knowledge-sharing initiatives and liaise with internal teams for partner support. - Act as the primary point of contact for partner-related inquiries and ensure timely issue resolution. **Performance Management:** - Establish key performance indicators (KPIs) for each channel partner and track partner performance against these metrics. - Conduct regular business reviews with partners to assess performance, identify challenges, and develop action plans for improvement. - Maintain dashboards to track partner health, revenue contribution, compliance, and satisfaction metrics. **Lifecycle Management:** - Contribute to the development of a Regional Channel Partner Program and engage in long-term strategies to retain and grow relationships. - Identify expansion opportunities, manage the renewal process, and gather feedback from partners for product and service development. - Act as a strategic advisor across the full partner lifecycle, ensuring engagement at key milestones. **Qualifications & Skills:** - 5+ years of experience in Customer Success, Partner Management, or related roles within the EdTech, SaaS, or corporate learning space. - Strong understanding of digital learning solutions, partner ecosystems, and customer success strategies. - Excellent communication, collaboration, relationship management, data analysis, project management, and tech-savvy skills. - Comfortable problem-solving, working in a fast-paced environment, and occasional international travel. **What We Offer:** Harvard Business Publishing fosters a culture of inclusion, trust, and engagement where everyone is valued and respected. Along with a competitive compensation and benefits package, we offer programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays.,