Job
Description
Working closely with the Head of Experience, CoE teams, technology teams, and various stakeholders within and outside of HR, your primary responsibility will be to drive value through agile delivery teams and lead digital transformation initiatives. You will play a crucial role in transforming colleague and people leader experiences by advocating for their needs and promoting a collaborative, data-driven approach in the delivery of HR Journeys. By working with all stakeholders, you will identify opportunities to enhance efficiencies, effectiveness, controls, and overall experience. Utilizing a data-driven approach, you will collaborate with teams to prioritize work and implement improvements. Moreover, you will engage with technical teams and stakeholders to introduce innovative ideas that streamline processes, simplify delivery, and automate tasks where feasible. As a leader, you will be responsible for prioritizing and overseeing the delivery of change portfolios related to colleague journeys. In this role, your primary focus will be on understanding client needs, enhancing client journeys, developing client-centric products and services, and ensuring high levels of client satisfaction. You will be accountable for executing research to gain insights into client preferences and pain points related to banking products and services. By taking a holistic approach to analyzing client journeys, you will identify areas for improvement and enhance the overall client experience. Collaboration with cross-functional teams, such as UX/UI designers, marketing, operations, and technology departments, will be essential to enhance client experiences and evolve the bank's products and services based on customer insights. Additionally, you will collect and analyze data from various channels like surveys, focus groups, and client interactions to evaluate the effectiveness of client experience initiatives and identify areas for improvement. Developing and implementing client-centric strategies, initiatives, and metrics to enhance the overall client experience, drive loyalty, and track improvements over time will be part of your responsibilities. Furthermore, you will analyze the competitive landscape to identify industry trends and best practices in customer experience and integrate them into the bank's product offerings. As a Director in this role, you will manage a business function, provide strategic input, influence policies and procedures, and oversee multiple complex and critical strategic projects. You will lead a large team or sub-function, embed a performance culture, and contribute to organizational goals. You will provide expert advice to senior management, manage resourcing, budgeting, and policy creation, and ensure compliance with regulations. Demonstrating extensive knowledge of how the function integrates with the business division to achieve overall objectives, you will maintain industry expertise, solve complex problems, and make strategic decisions. Negotiating with stakeholders, influencing at a senior level, and acting as a principal contact point for key clients will be crucial aspects of your role. Additionally, you will embody leadership behaviors emphasizing listening, authenticity, inspiration, alignment, and development of others. Overall, your role will require you to uphold Barclays" values of Respect, Integrity, Service, Excellence, and Stewardship, while also embodying the Barclays Mindset of Empowerment, Challenge, and Drive in all interactions and decisions.,
