2 Client Needs Jobs

Working closely with the Head of Experience, CoE teams, technology teams, and various stakeholders within and outside of HR, your primary responsibility will be to drive value through agile delivery teams and lead digital transformation initiatives. You will play a crucial role in transforming colleague and people leader experiences by advocating for their needs and promoting a collaborative, data-driven approach in the delivery of HR Journeys. By working with all stakeholders, you will identify opportunities to enhance efficiencies, effectiveness, controls, and overall experience. Utilizing a data-driven approach, you will collaborate with teams to prioritize work and implement improvements. Moreover, you will engage with technical teams and stakeholders to introduce innovative ideas that streamline processes, simplify delivery, and automate tasks where feasible. As a leader, you will be responsible for prioritizing and overseeing the delivery of change portfolios related to colleague journeys. In this role, your primary focus will be on understanding client needs, enhancing client journeys, developing client-centric products and services, and ensuring high levels of client satisfaction. You will be accountable for executing research to gain insights into client preferences and pain points related to banking products and services. By taking a holistic approach to analyzing client journeys, you will identify areas for improvement and enhance the overall client experience. Collaboration with cross-functional teams, such as UX/UI designers, marketing, operations, and technology departments, will be essential to enhance client experiences and evolve the bank's products and services based on customer insights. Additionally, you will collect and analyze data from various channels like surveys, focus groups, and client interactions to evaluate the effectiveness of client experience initiatives and identify areas for improvement. Developing and implementing client-centric strategies, initiatives, and metrics to enhance the overall client experience, drive loyalty, and track improvements over time will be part of your responsibilities. Furthermore, you will analyze the competitive landscape to identify industry trends and best practices in customer experience and integrate them into the bank's product offerings. As a Director in this role, you will manage a business function, provide strategic input, influence policies and procedures, and oversee multiple complex and critical strategic projects. You will lead a large team or sub-function, embed a performance culture, and contribute to organizational goals. You will provide expert advice to senior management, manage resourcing, budgeting, and policy creation, and ensure compliance with regulations. Demonstrating extensive knowledge of how the function integrates with the business division to achieve overall objectives, you will maintain industry expertise, solve complex problems, and make strategic decisions. Negotiating with stakeholders, influencing at a senior level, and acting as a principal contact point for key clients will be crucial aspects of your role. Additionally, you will embody leadership behaviors emphasizing listening, authenticity, inspiration, alignment, and development of others. Overall, your role will require you to uphold Barclays" values of Respect, Integrity, Service, Excellence, and Stewardship, while also embodying the Barclays Mindset of Empowerment, Challenge, and Drive in all interactions and decisions.,

Technical Director - Salesforce For Product Engineering Location: India - Bangalore Experience: 12 - 18 Years Must Have Salesforce architecture + Director experience Should have experience in app exchange product Experience in International Client Interaction Responsibilities Design and develop Salesforce workflows and user interfaces (Hands-on) Specialize in gathering and analyzing information and designing comprehensive solutions that meet best practice standards and client needs. Ability to create prototypes and conduct design workshops Translate business requirements into working Salesforce solutions Deploy/implement Salesforce solutions to various client production and pre-production environments and troubleshoot issues Design, develop and modify Salesforce API to support external integrations, SSO, Community portal and system integrations. Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, programming with Lightning Aura Components, and good Knowledge in LWC Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com controls Handle Data migration, Data import and export automation, Data modeling and Data Security Create technical documentation such as design documents, specifications, software architecture documents, and instructions Analyze design and architectural issues and questions Support and assist management of the project development team Work in a team environment using a structured development process and deliver on time Follow up with issues in an efficient manner, including working hand in hand with Quality Assurance, Project Management. Desired Skills Excellent written and spoken communication skills. Excellent people management skill, should have handled Multi geographical team Ability to understand client needs. Ability to work independently and be a self-starter. Detail orientation and problem-solving ability. Detail-oriented with the ability to learn quickly to leverage new concepts, technologies, and solutions. Advanced analytical and problem-solving skills to evaluate business processes and recommend effective solutions. Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies. Advanced knowledge of project development life cycle, including the ability to coordinate and prioritize multiple complex projects. Ability to coordinate issue identification and resolution between internal and external clients and the development team. Expert knowledge of project development life cycles, including the ability to coordinate and prioritize multiple projects. Ability to lead and supervise others. Able to use advanced Excel, PowerPoint, Word and Vision features. Most preferred skills: SFDC knowledge or apps developed on Sales Force.com and knowledge in JIRA. Skills: sso,specifications,international client interaction,problem-solving ability,business requirements,apex web services,communication skills,data security,technologies,client needs,salesforce,apex classes,team environment,salesforce architecture,app exchange product,projects,lightning,user interfaces,management,project management,issue resolution,design documents,director experience,system integrations,api,visualforce,salesforce api,quality assurance,technical documentation,salesforce solutions,apex,design workshops,community portal,jira,flex,appexchange deployment,software architecture documents,structured development process,issue identification,data export automation,salesforce workflows,salesforce.com controls,people management,prototypes,data import,data modeling,project,data migration,project development life cycle,business processes,