Centre Manager (Overseas Education)

We are seeking an experienced and motivated Centre Manager to lead our new offline center. As a Centre Manager, you will be responsible for overseeing all aspects of the centers operations, ensuring business development, lead generation, conversion, excellent customer service, and driving business growth. Your leadership will play a crucial role in providing personalized guidance to students seeking educational opportunities abroad.

Key Responsibilities:

1.Leadership and Team Management:

• Provide strong leadership to a team of educational counselors, administrative staff, and support personnel.
• Foster a positive and collaborative work environment, motivating the team to deliver exceptional service.

2.Operational Excellence:

• Oversee the day-to-day operations of the center, ensuring smooth functioning and efficient resource allocation.
• Maintain the physical space to create a welcoming and conducive environment for student interactions.

3.Student Counseling and Guidance:

• Conduct in-depth counseling sessions with students to understand their educational goals, aspirations, and career ambitions.
• Provide tailored guidance on study abroad options, university selection, course choices, and application processes.

4.Business Development:

• Develop and execute local marketing strategies to enhance the center’s visibility and attract a diverse student population. Work in field for business development activities.
• Collaborate with the marketing team to implement promotional campaigns, events, and engagement activities.

5.Client Relationship Management:

• Cultivate strong relationships with students, parents, and local educational institutions.
• Address inquiries, concerns, and feedback promptly to ensure a high level of customer satisfaction.

6.Performance Tracking and Reporting:

• Monitor the center’s performance metrics, track key performance indicators (KPIs), and report progress to senior management.
• Analyze data to identify trends, opportunities, and areas for improvement.

7.Team Development and Training:

• Recruit, onboard, and train new team members, providing them with comprehensive guidance on counseling techniques, services, and tools.
• Conduct regular training sessions to enhance team members' skills and knowledge.

What You Bring:

• Bachelor’s or Master’s degree (Education, Management, or related field preferred).
• 4–7 years of experience in center management, education, EdTech, or retail operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Student-first attitude with a knack for problem-solving.
• Familiarity with CRM tools and basic reporting software (MS Excel, Google Workspace).
• High level of ownership, multitasking, and adaptability.

Preferred Experience:

• Previous experience in EdTech, overseas education, or counseling setup.
• Knowledge of international student admissions and visa process is a plus.

What We Offer:

• Industry-leading perks and benefits.
• A phenomenal work environment with massive ownership and growth opportunities.
• A young, enthusiastic team across tech, marketing, PR, editorial, social media, and events.
• A fast-paced, fail-fast culture with quick iterations and deployments.
• Opportunities to work on cutting-edge technologies and lead teams in the future.
• Access to a world-class mentorship network.
• The chance to make a direct and meaningful impact on students making life-changing decisions about their higher education abroad.

Note: This is a full-time, office-based role with a six-day work week.