Centre Manager

Key Responsibilities

Business development

• Promoting the center in the best possible way by providing customer service excellence to parents and visitors
• Coordinate and lead tours/visits for prospective parents and visitors, promoting the Kido USPs and presenting the center in the best possible way, to ensure the center achieves and/or exceeds the enrolment targets. Following up with leads regularly to ensure better conversion ratios.
• Lead the parent journey, mapping and measuring customer service, at all points supporting the Kido brand promise and encourage parent endorsement, and marketing activities
• Leverage customer feedback to continually improve the centers service offerings, fostering a culture of continuous improvement.
• Develop and update communication channels, such as newsletters and School Diary, etc inaccordance with the Kido Marketing Strategy to promote the center to both existing and new parents
• Promote the center by identifying newsworthy stories for the media and PR opportunities
• Guideand regularly review signages, collaterals, touch points etc., and ensure that the center meets Kido branding guidelines as defined and stipulated by Corporate Office
• Conduct research into the marketplace, monitoring changes and developments
• Monitor competitor activity, analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement.
• Organize parent/community events in order to engage parents at promoting center brand awareness and enhance enrolments
• Identify and engage with key stakeholders such as local businesses, schools, and community organizations to build partnerships that support the growth and visibility of the center.
• In conjunction with the Operations Manager and the Corporate Team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current
• Data maintenance In collaboration with the Operations and Academics team, develop an events calendar to support the enrolment activities for the academic year
• Activate Corporate tie ups as community creche

Logistics:

• Track and manage Logistics (current stock maintenance and timely procurement towards exhausted material)
• Ensure timely procurement and distribution of materials to avoid disruptions in daily operations, including ensuring classroom supplies, learning materials, and office equipment are always available

Staff Management:

• Help in Recruitment for all, Annual performance goals, appraisals, counseling them by offering corrective advise and action if performance dips
• Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction
• Promote a culture of inclusivity and diversity in the workplace to create a supportive environment for all employees
• Foster a positive and motivating work environment, encouraging team collaboration, professional growth, and a strong sense of ownership
• In-service training, workshops to improve staff performance
• Assist in class if necessary and/or arrange for relief staff in the absence of a teacher
• Attendance and leave management
• Regular meets with Teachers and Other School Staff to manage, review progress and effectiveness of the various programs offered
• Manage parent grievances and concerns promptly in conjunction with the Teachers

Health and safety:

• Follow all the health and safety protocols for children and staff
• Implement protocols for managing and reporting incidents effectively, ensuring compliance with regulatory requirements and company policies
• Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records
• Provide regular health and safety training for staff, ensuring everyone is well-equipped to handle emergencies
• Maintain First Aid Box and provide/guide regular First Aid Training

Other Responsibility Areas:

• Coordinate with external vendors for the supply of food, cleaning, and other requirements, services, ensuring high standards of compliance with health and safety guidelines

Working Relationship

1. Internal: Corporate team, School, Children

2. External: Existing Parents, Leads, Vendors

Education / Experience

1. Education: MBA in Marketing/Bachelor's degree in Business Administration/Equivalent qualification

2. Experience: Minimum 4 years of relevant work experience in a preschool or as a Centre Head

Interested candidate can share your resume to 9500026464 or careers.india@kidoschools.in