Center Manager

Dear All, Indi Village Technology is a company that delivers digital services like data annotation, content moderation, and image processing to clients around the world. It is known for creating job opportunities in rural areas of India, especially for women and youth. By combining technology with community development, Indi Village helps improve digital skills and provides stable employment in underserved regions, contributing to economic growth and social progress. Roles & Responsibilities Role : Center Manager Experience: Minimum 6-8 years with at least 2 years leading teams in a managerial capacity Job Designation: Center Manager Key Responsibilities : This is a key role in managing change and achieving the company's strategic goals through efficient project management. It involves the direct management of a team of 25-100, resourcing planning, driving process and service improvements and ensuring day-to-day operational efficiency. Center Manage overall operations and serve as a company representative on regulatory meagers. Aid human resources department in the recruitment process by interviewing potenial hires and outlining clear job expectations. Be responsible for the effective and successful management of, projects and quality control Develop full-scale project plans and associated communications documents. Plan, schedule and track multiple project timelines and milestones. Estimate the resources and participants needed to achieve project goals. Proactively manage changes in project scope, identify potential crises and devise contingency plans. Provide detailed management and account performance reports as per an agreed schedule. Ensure that quality is maintained as per agreed SLA levels. Manage and improve center performance through performance monitoring, problem resolution, regular audits and quality assurance measures. Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work. Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Delivery Responsible for all project deliveries across multiple teams from the center Work with Account Managers/team leads to translate customer requirements into working instructions for delivery (process creation and process efficiencies) Determine and assess the need for additional sta as required. Identify and resolve issues and conflicts within the project/process team. Review customer orders and plan and coordinate delivery activities Oversee daily activities of delivery team and provide direction and guidance as needed. Evaluate the performance of team members and determine training needs. Develop process improvements to achieve cost eecveness and ¢me saving. Operations Ensure all operations are carried on in an appropriate, cost-effective way Purchase materials, plan inventory and oversee warehouse efficiency Help the organizationals processes remain legally compliant Examine financial data and use them to improve profitability Manage budgets and forecasts Responsible for recruitment, hiring, termina¢ons and performance management of departmental employees Responsible for appropriate static levels to meet requirements of the department Manage the morale in the department by se¢ng and demonstrating a strong business ethic for dealing with employees, suppliers and customers Handle enquiries and complaints which are escalated from the departments and present op¢ons to solve issues of concern Ensure that all repor¢ng employees adhere to company policies and procedures Develop policies & procedures related to facili¢es use, opera¢ons and services Ensure all repairs and maintenance requests and renova¢ons and/or retrots are prac¢cal, legal and aordable Nego¢ate and manage all minor construc¢on/repair projects With assistance of relevant sta, prepare annual opera¢ng budgets and capital expenditure budgets Nego¢ate and oversee supplier contracts Prole Requirements Bachelors degree with preference given to a Bachelor of Commerce or Business Administra¢on degree, or an equivalent Cer¢cate 5-10 years work experience as a Technical & Opera¢ons manager in a high-growth environment Knowledge of Project Management so¢ware, tools and methodologies Able to iden¢fy key issues; crea¢vely and strategically overcome internal challenges or obstacles Excellent English oral and wri¢en communica¢on skills Good presenta¢on skills Empathy and understanding of people in Tier 2 and 3 towns People oriented and results driven A clear and solid understanding of personnel policies, prac¢ces, and procedures and other opera¢onal issues faced by the organiza¢on Eec¢ve leadership skills, with a strong focus on opera¢ons and business processes. High level of integrity, conden¢ally, and accountability Sound analy¢cal thinking, planning, priori¢za¢on, and execu¢on skills A well-dened sense of diplomacy, including solid nego¢a¢on, conict resolu¢on, and people management skills Exper¢se in all aspects of business opera¢ons including customer service, inventory control, accoun¢ng, strategic planning, human resources and general management "Self mo¢va¢on Ability to manage mul¢ple assignments and meet deadlines.