Center Manager

We are looking for a dynamic professional to manage channel sales partners

for subscription sales via tele-centers. Key responsibilities include team

hiring, stakeholder engagement, training, KPI tracking, performance

monitoring, and process improvement. The role also involves coordinating

with product/data teams, ensuring timely payouts, and preparing

performance reports.

• Channel Development:

  Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.

• Team Management:

  Drive hiring to meet manpower targets and maintain team productivity.

• Stakeholder Engagement:

  Communicate with stakeholders to resolve operational challenges.

• Training:

  Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.

• Performance Monitoring:

  Track KPIs like data usage and lead conversion to boost productivity.

• Operational Evaluation:

  Monitor metrics such as calls, talk time, and pitch quality to optimize performance.

• Compliance & Payouts:

  Ensure accurate and timely partner payouts after due diligence.

• Cross-Functional Collaboration:

  Work with product and data teams to improve lead quality and process efficiency.

• Reporting:

  Prepare regular performance reports for management and internal review.

Key Skills:

• Team Leadership:

  Extensive experience in building and managing large teams of 40+ members, fostering collaboration and high performance.

• Relationship Building:

  Develop strong rapport with team members using a consultative sales approach to drive engagement and productivity.

• Effective Communication:

  Excellent listening, questioning, and networking skills to foster meaningful connections and drive results.

• Reporting & Analysis:

  Expertise in report management, data analysis, and aligning insights with business objectives for informed decision-making

Experience and Education:

• MBA graduate with strong academics
• 3+ yrs. of experience in Sales / Acquisition / Retention
• Preference for candidates with team handling experience of 40+ team members in last 2yrs