CCSS Representative(Customer Care-Voice)-for Banking

Hybrid mode of work

Bangalore location only

1- Graduation- Full time
2- Preferable profiles from banking industry OR any Voice exp.3- Min 1year of exp with excellent English communication.

CCSS Representative

Business: UK Business

Principal responsibilities

• Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
• Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
• Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
• Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Qualifications:

We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What were really interested in is a genuine passion for going above-and-beyond for our customers on calls & everything else we can teach you

• Must have education standard to at least high school diploma and be of a legal working age
• Must be proficient in English (Written/Spoken) with good typing skills
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications

Regards,

Gopala BR