CCAAS Managed Services Consultant

Job Description

Role: CCAAS Managed Services Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: 4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry. Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc. In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation. Extremely strong communication and presentation skills. Ability to work independently and as a member of a team. Demonstrate experience and a passion for the social media or digital technology universe. Experience managing projects in IT, SaaS, Social, Analytics or Software environment. Experience working with multi-geo, multicultural delivery teams. Ability to work effectively under tight deadlines and juggle several assignments simultaneously. Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred. Passion for solving client challenges and commitment to client delight. Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing). Technical(B.Tech/B.E) degree (minimum), MBA is a Plus Show more Show less