CBS-BMC-Creative Services-Senior Associate-Workflow Coordinator

 Discipline-Design for Technology  
 Role Type-Visual Design  
The opportunity EY GDS Creative Center of Excellence (CoE) is an inhouse agency that helps EY teams build a better working world by delivering high-impact, high-quality and onbrand creative solutions. People in the CoE help create experiences that are not just creatively inspiring, but also strategically precise and deeply human across multiple media platforms. As a Senior Associate Senior Workflow Coordinator, you act as the interface between the creative team and the customers/customer groups. You are the primary point of contact for creative resourcing and work scheduling and play a critical role in ensuring on-time delivery in a fast-paced, deadline-driven creative agency environment. With your sound knowledge of the creative production process, you can determine the workload capacity for a creative resource and justify the timing and resource allocations. You have a knack to identify roadblocks, competing priorities and bottlenecks thereby ensuring on-time and on-budget delivery. You are focused on maximizing efficient scheduling/production and so work to optimize existing processes and procedures accordingly. Your key responsibilities

Capture customer requirements for creative projects, allocate tasks to the team members based on their bandwidth and skillset, while negotiating deadlines and providing the cost estimates accordingly

Ensure resource estimates and actual assignments are recorded and regularly updated in the internal systems

Meet and exceed customer expectations, turnaround time and team efficiency

Maintain an appropriate level of work within the team to meet utilization targets and alert the managers of any workload issues

Maintain billing records and time tracking and produce routine and custom reports, as necessary

Participate and contribute to the discussions on workflow planning, scheduling, delivery and overall cost-effectiveness

Stay up-to-date with firm-wide time tracking mechanism, and socialize/advocate the same to the teams/customers

Train new employees on operational standards and time-tracking processes

Liaise with the third-party vendors for procuring images, background music and any other assets

Anticipate project risks, delays and any other roadblocks and proactively communicate to team managers for redressal \

Act as the go-to person for volume management, project clarification, and handling customer expectations

Skills and attributes for success

Organized, adaptable and detail-oriented

Knowledge of creative production process

Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade

Ability to interact effectively and positively in a fast-paced environment

Strong negotiation skills and the ability to manage multiple priorities against tight deadlines

Experience in ensuring resource efficiency and stability of production

 To qualify for the role, you must have  

Bachelors degree/College diploma

At least 5 years of related experience in a fast-paced global environment

Experience in working directly/independently with customers

 Ideally, youll also have  

Knowledge in Power BI and PowerApps

Team management experience

 Technologies and Tools  

Microsoft Excel, PowerPoint, Word