Catchment Sales Manager (CSM)

3 - 8 years

4 - 7 Lacs

Posted:6 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

  • Manage daily store operations, ensure SOP compliance, and resolve customer escalations effectively.
  • Oversee broadband sales in the assigned catchment area through a team of 712 field executives.
  • Drive network expansion and ensure timely installation by coordinating with planning and project teams.
  • Monitor online leads, track team performance, and ensure governance across all retail activities.
  • Execute BTL (Below the Line) market activations and enhance visibility based on local demographics.
  • Strengthen community relationships with residential societies and market associations to facilitate rollout and drive business.
  • Increase revenue through upselling and cross-selling initiatives to both new and existing customers.

Role Responsibilities:

  • Cultivate a customer-centric service culture across the store and field team.
  • Plan and execute sales strategies to drive early traction and sustained growth.
  • Enforce discipline in store operations, especially around cash handling and compliance.
  • Maintain team motivation through regular connects, recognition, and clear communication.
  • Build effective relationships with internal teams and external partners (LCOs) to support broadband growth.
  • Apply broadband and network knowledge for operational efficiency and business development.

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Telecommunications

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