Catalog Specialist

Role Overview: As a Catalog Specialist at the Client, you will be responsible for providing the first level of support for address resolution, geocode correction maps edits, driver support, and static route management in Last Mile operations. Your role will involve addressing operational issues and activities related to the Transportation process and optimization. Your quick learning ability and multitasking skills will play a significant role in ensuring successful deliveries and impacting various Engineering and Operations groups positively. Key Responsibilities: - Follow Standard Operating Procedures (SOPs) to conduct manual audits and resolve outliers/exceptions. - Identify emerging patterns in audits and contribute to process/program enhancements. - Respond promptly to stakeholders on relevant tasks as per SOP and SLA guidelines. - Escalate problems systematically to the appropriate owners/ teams following the predefined process. - Maintain accurate records of daily work through tracker updates or workflow tools. - Achieve business metrics and goals including SLA, productivity, quality, and utilization benchmarks. - Understand performance metrics to drive business objectives effectively. - Collaborate within a team environment and support the growth of the team/program. - Gain a global perspective and comprehend the nuances of different geographies where the Client operates. Qualifications Required: - Bachelor's degree. - Proficient communication skills in both verbal and written forms. - Ability to work effectively in a team setup. - Strong problem-solving and analytical skills. - Demonstrated capability to work productively and efficiently independently. - Excellent attention to detail with a focus on high accuracy. Additional Details: Omit this section as no further information about the company is provided in the job description.,