Cashier

1. ROLEPURPOSE & OBJECTIVE

Thisrole is responsible for executing all cash related transactionsand operations for the Branch as per internal / external bankingguidelines and manage appropriate entries in relevantregisters/online; perform end of day reconciliation in the system

1. SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

• Dailycash transaction
• CRLLimit

• BranchAudit
• ATM/Vault

1. KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Contributeto the efficient operation of the Branch through accurate andtimely processing of cash related transactions and accountmaintenance.
• Takeoverall responsibility for cash handling function of the Branchsuch as:

• Receiptand processing of cheque, drafts, dividend warrants, pay ordersand other like instruments other than bills for withdrawals upto authorized limits and giving acknowledgements in thecounterfoil
• Disbursecash against withdrawals requests and collect cash againstdeposit challan
• Collectrepayments as per EMI schedule; maintain necessary entries insystem

• Maintaininward and outward register, petty cash register, assets registerand send requisition forms to Regional Head Office
• Performtallying of cash in line with book of transactions and voucherson a daily basis; and report the same in 'End of Day' Branchreport
• Beaccountable for handling of cash and operation & maintenanceof Branch vault jointly with the operations officer
• Interactwith customers during disbursements and deposits, understandtheir requirements and identify opportunities to cross sell;update the customers on new products and services offered byUjjivan

ServiceQuality

• Demonstratesuperior customer service by providing courteous and efficientsolutions to their needs
• Escalatecustomer queries and grievances to competent authority in atimely manner
• Explaincustomers the monthly repayment dates & contact numbers tocall for any of their clarification during disbursement andanswer their questions in a courteous manner
• Educatecustomers to use alternate channels for deposit/withdrawal andinquiries

Operations

• Count& check cash at the beginning & day end before vaulting
• HoldBranchs cash, keys and/or other valuables in safe custodyjointly with Assistant Branch manager and being responsible forthe running of the cash department smoothly
• Responsiblefor adherence to defined TAT for all transactions
• Responsiblefor compliance with all applicable regulations and bank policiesfor all processes related to cashier operations and cashmanagement
• Accountingand verifying the transaction for loan repayment
• Validatethe authenticity of customers while cash withdrawal
• Checkthe accuracy of the cash deposit slips as per audit requirements
• Bankpass book updation in case of any transaction
• Processcash bundles for currency chest deposit with note slips

Learning& Performance

• Maintaincurrent knowledge of Ujjivans products and services,applicable regulations and know your customer principles
• Completecertification programs organized by operations department
• Maintainadherence to training man-days/ mandatory training programs forself
• Maintaingoal setting, mid-year review and performance appraisal processesare completed within specified timelines

1. MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• UG Any Graduation; preferably in Finance/Commerce subjects

Experience

• Minimum1-2 years in handling cash at volume
• Shouldhave exposure of making entries in financial modules/ERP
• Shouldhave experience in consolidating accounting data

FunctionalSkills

• Cashhandling/accounting skills
• Prudenthandling of cash with ability to detect fake notes
• Systematic;meticulous and timely customer service
• Sensitiveto Customer Wait Time
• Mandatoryoperating knowledge of computers
• Relevantsoftware skills (On-Job training to be provided)
• Strongnumerical skills
• Multitaskingability

BehavioralSkills

• Positiveinterpersonal skills
• Customerservice orientation
• Listeningand communication skills

Competencies

• Execution
• ManagingRelationships
• CustomerFocus

1. KEYINTERACTIONS

INTERNAL

EXTERNAL

• Regionaloperations team
• RegionalFCU officer
• Service Quality executive

• Neighboringbanks
• Cashmanagement agencies
• BCAgents