Campaign Manager

Job Description

Campaign Manager Primary Job Responsibilities: The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement! Role/Responsibilities: Gathering campaign requirements, timelines and finalizing briefing Coordinate with cross functional team to drive email development Managing the creative process if required Analyze provided html assets and revise where necessary Campaign configuration Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA) Quality Assurance and testing of campaign Campaign performance tracking & reporting Management of campaigns and communications of time, scope, cost Managing & maintaining campaign documentation Client and internal training on campaign process, platform tools & custom applications Campaign/trigger monitoring & issue resolution management Internal & external training of platform, tools & custom applications Day to day support of specific platform & custom applications for self-deployment clients Beta testing Product features and upgrades Active participation in internal and external calls to understand upcoming projects or campaigns. Experience: 2+ years related full-time experience in customer support or client services environment Must have strong understanding of customer service standards Must have strong critical thinking skills Working knowledge of HTML/CSS Working knowledge on the relational database structure (primary and unique keys, sister table joins) Self-starter who requires minimum supervision Strong written and oral communication skills Must have the ability to multi-task and prioritize work independently Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work Must have a high attention to detail with the ability to produce flawless work in rapid succession Must possess effective communication skills when speaking to technical and non-technical. Not required but a plus: Knowledge and experience with basic Adobe Photoshop functionality Knowledge of email best practices. Qualifications: Bachelor's degree ( BTECH ) OR Masters ( MBA ) Proficient in Microsoft Office applications, especially Excel and MS Word.