Campaign Associate

Campaign Operations Associate

Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity

for employees to influence business decisions and shape the future. As a GSS Campaign Operations

Associate, you will be working on building campaigns for Amazon Prime Video by using the various

marketing tools, operations workflows and following the Standard Operating Procedures (SOP). You will

be responsible for delivering the assigned campaigns on time with the right quality. You will also be

responsible to learn and adapt to the new features and changes in the processes and following the SOP

while creating campaigns. In this role, you will also be responsible for updating the workflow tools and

trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per

business requirements.

Operations:

* Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets

* Alerts managers/SMEs on problems or concerns in a proactive manner

* Meets the daily goals on tasks allocated

Quality and Process Excellence:

* Expected to work on resolving customer facing trouble ticketing process with 100% SLA and

quality.

* Comply with SOP or manager's directions and make sure that tasks meet quality standards.

* Associates have to spot/catch errors in the SOP content and expected to reach out to their

respective Subject matter experts for correcting the SOP.

* Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to

complete at least 1 Kaizen/ 4 – JDIs in a year.

* Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis.