Calling Supervisor

Call Centre Supervisor – Sales (UK Campaigns)Location: Kolkata (On-site)Calling experience Required: 2–4 YearsIndustry: UK B2C Direct Debit Sales

Key Responsibilities

• Manage, supervise, and motivate a team of tele-sales agents
• Handle live and escalated calls to close sales when required
• Provide real-time, on-call training, coaching, and product knowledge support
• Ensure adherence to approved scripts, quality standards, and compliance guidelines
• Monitor agent performance, conversion ratios, attendance, and productivity
• Conduct ongoing coaching sessions to improve call quality and closing skills
• Support onboarding and training of new agents
• Work closely with management to achieve daily and monthly sales targets
• Identify performance gaps and implement corrective action plans
• Ensure Direct Debit sales compliance and minimize cancellations and chargebacks
• Required Skills and Experience
• Minimum 2–4 years of experience in calling.
• Hands-on experience in UK Whitegoods Warranty, Boiler Warranty, and SOS Medical Fall Alarm campaigns
• Strong understanding of UK Direct Debit sales processes
• Excellent sales closing, objection handling, and coaching skills
• Ability to provide live call guidance and real-time feedback
• Strong leadership, communication, and people-management skills
• Target-oriented mindset with the ability to work under pressure
  

What We Offer

• Competitive salary with performance-based incentives
• Long-term UK sales campaigns
• Career growth opportunities into senior operations roles
• Professional and structured work environment