Calling Supervisor

Role Summary

The Calling Supervisor is responsible for overseeing and enhancing call centre operations by monitoring communication quality, responsiveness, and professionalism. The role ensures consistent performance standards, superior customer experiences, and alignment with organizational objectives.

Key Responsibilities:

Supervise and review call interactions to ensure professionalism, clarity, and effective customer engagement.

Monitor responsiveness, follow-ups, and adherence to call handling protocols.

Identify performance trends and recommend improvements for coaching and training programs.

Prepare detailed reports and share actionable insights with management and HR.

Work closely with HR and team leads to maintain consistent quality standards and professional conduct across the team.

Qualifications & Skills:

Bachelor’s degree or equivalent (freshers can also apply).

0–3 years of call centre experience, preferably in monitoring, quality, or supervisory roles is an added advantage.

Strong analytical, observation, and reporting skills.

Excellent communication and interpersonal skills.

Proficiency in MS Office; familiarity with call monitoring/HR tools is desirable but not mandatory.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person