We are seeking dedicated individuals for the role of Tele caller. This role involves contacting individuals for upselling. Fluent English communication skills are required. Key Responsibilities: Contact individuals via telephone for upselling. Follow a provided script to ensure consistent communication. Record and update information accurately in our system. Address any questions or concerns from individuals in a clear and polite manner. Maintain a professional and courteous tone throughout all interactions. Qualifications: Fluent English proficiency (speaking and understanding). Ability to follow instructions and adhere to a script. Attention to detail and accuracy in data entry. Prior experience in customer service or telemarketing is a plus, but not required.
Call Centre Supervisor – Sales (UK Campaigns) Location: Kolkata (On-site) Calling experience Required: 2–4 Years Industry: UK B2C Direct Debit Sales Job Description We are seeking an experienced and performance-driven Call Centre Supervisor to manage and lead a UK sales team. The ideal candidate must have proven experience in Whitegoods Warranty, Boiler Warranty, and SOS Medical Fall Alarm Device Direct Debit sales. This role requires strong leadership skills, hands-on sales involvement, and the ability to train and support agents in real time. Key Responsibilities Manage, supervise, and motivate a team of tele-sales agents Handle live and escalated calls to close sales when required Provide real-time, on-call training, coaching, and product knowledge support Ensure adherence to approved scripts, quality standards, and compliance guidelines Monitor agent performance, conversion ratios, attendance, and productivity Conduct ongoing coaching sessions to improve call quality and closing skills Support onboarding and training of new agents Work closely with management to achieve daily and monthly sales targets Identify performance gaps and implement corrective action plans Ensure Direct Debit sales compliance and minimize cancellations and chargebacks Required Skills and Experience Minimum 2–4 years of experience in calling. Hands-on experience in UK Whitegoods Warranty, Boiler Warranty, and SOS Medical Fall Alarm campaigns Strong understanding of UK Direct Debit sales processes Excellent sales closing, objection handling, and coaching skills Ability to provide live call guidance and real-time feedback Strong leadership, communication, and people-management skills Target-oriented mindset with the ability to work under pressure What We Offer Competitive salary with performance-based incentives Long-term UK sales campaigns Career growth opportunities into senior operations roles Professional and structured work environment