Call Quality Specialist - Digital Marketing (Real estate )

This is a full-time role for a Quality specialist to monitor, evaluate, and improve the quality of leads, sales calls, site visit processes, and overall customer interactions. The role focuses on ensuring high standards in lead handling, CRM updates, sales communication, and compliance with company guidelines.

Key Responsibilities

• Audit inbound and outbound sales calls, WhatsApp chats, emails, and CRM entries

• Evaluate lead quality from digital campaigns such as Google Ads, Meta Ads, portals, and referrals

• Ensure proper follow-ups, accurate data entry, and timely updates in CRM system

• Identify gaps in sales communication, scripts, and objection handling

• Share detailed quality reports with the sales and marketing teams

• Provide feedback and recommendations to improve conversion rates

• Track lead leakage, duplication, and misreporting issues

• Support training teams with insights for improving sales performance

Required Skills & Qualifications

• Experience in real estate sales, CRM, or quality analysis

• Good communication and listening skills

• Attention to detail and analytical mindset

• Hands-on experience with CRM tools (LSQ, Salesforce, Zoho, or similar real estate CRM)

• Knowledge of call auditing and quality parameters

• Ability to create clear reports and performance dashboards

Qualifications:

Graduates/Post Graduates.

Minimum 1-2 years of experience is a plus

Benefits:

Salary - Rs 30,000 - Rs 45,000