Call Quality Analyst

Job Description

Dear Candidates! Greetings from Greet Technologies Pvt Ltd! We have an opening for Quality Analyst. Required Skills:  Qualification: Any Graduation  Experience: Minimum 1+ years in Quality Analyst (BPO Industry)  Salary: 3LPA to 4.5 LPA  Shift: Day Shift  Location: HSR Layout (Bangalore)  Immediate Joining  Languages: English + Hindi + Any languages  Only Female candidates can apply. Key Skills  Auditing calls & provide timely feedback.  Should have knowledge in providing feedback & call calibration, monitoring and live feedback.  Conduct call audits as per the guidelines of the business.  Preparing audit dashboards & reports.  Provide regular feedback and coaching based on the performance, Coach outliers on a oneon- one basis, and give feedback to the Team Leader/Manager whenever it's required.  Perform quality assurance on defined samples of cases per, day / week / month.  Participate in and lead team discussions on the calibration of findings and build consensus.  Track and review Quality Assurance observations. Trigger point for process improvements.  Foster a culture of collaboration and information sharing for efficient execution build strong relationships with internal clients.  Ensure risks & issues are escalated appropriately within the governance structure.  Comfortable in Auditing and solving client Escalations.  Strong organizational skills and attention to detail with the ability to multitask.  Analytical mindset and familiarity with statistical analysis and quality assurance methodologies.  The ability to analyze data, problem solve, perform root cause analysis, and propose solutions.