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Call Quality Analyst

0 years

0 Lacs

Gurgaon

Posted:2 days ago| Platform:

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Skills Required

communication design training support collaboration report metrics analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Quality Analyst/Trainer Gurgaon sec-18,phase-4 Salary range-26 k in hand Looking for immediate joiner,Good communication required (English) Key Responsibilities Quality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement. 2. Develop Quality Standards 3. Conduct AuditsTraining and Coaching 1. Design Training Programs: Design and deliver training 2. Coach and Mentor: Coach and mentor team members 3. Develop Training Materials: Develop training materials, guides, and resources to support training programs. Collaboration and Reporting 2. Provide Feedback: 3. Report on Quality Metrics: Requirements 1. Experience: min 1+yr of experience in quality analysis, training, or a related field. 2. Analytical Skills: 3. Communication 4. Technical Skills: Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹26,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 9310871988

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