Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary. Maintain detailed records of customer interactions and transactions in the CRM system. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Collaborate with internal teams (sales, logistics, technical support) to address customer needs. Identify recurring issues and provide feedback to improve processes and customer experience. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Stay updated on product knowledge, company updates, and customer service best practices.

More Jobs at Myorl-Care Private Limited

Call Centre BPO Executive

nashik

2.0 - 31.0 yrs

INR 1 - 1 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Myorl-Care Private Limited

Login to

Please Verify Your Phone or Email

Confirm Action

Call Centre BPO Executive