Myorl-Care Private Limited

Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary. Maintain detailed records of customer interactions and transactions in the CRM system. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Collaborate with internal teams (sales, logistics, technical support) to address customer needs. Identify recurring issues and provide feedback to improve processes and customer experience. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Stay updated on product knowledge, company updates, and customer service best practices.