Call Center Representative

Job Description: As a customer service representative, your role involves answering or making calls to clients to address their needs, complaints, or any issues related to products or services. Your primary responsibility will be to respond efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported and valued. Active listening, confirming information, and diffusing any situations with angry clients are crucial aspects of your job. Building lasting relationships with clients and team members based on trust and reliability is key. Key Responsibilities: - Answering or making calls to clients - Understanding and addressing client needs, complaints, or issues - Responding efficiently and accurately, explaining possible solutions - Ensuring clients feel supported and valued - Engaging in active listening, confirming information, and diffusing situations with angry clients - Building lasting relationships with clients and team members based on trust and reliability Qualifications Required: - Higher Secondary (12th Pass) education background - Proficiency in Hindi preferred,