As a customer service representative, your main responsibility will be to answer or make calls to clients in order to understand and address their needs, complaints, or any other issues they may have with our products or services. You will need to respond efficiently and accurately to callers, providing them with possible solutions and ensuring that they feel supported and valued. Engaging in active listening with callers, confirming or clarifying information, and diffusing any situations with angry clients will also be part of your role. Building lasting relationships with clients and other members of the call center team based on trust and reliability is essential for success in this position. This is a full-time, permanent position suitable for freshers. The benefits include Provident Fund and a performance bonus. The work schedule is during the day shift. The preferred education level is Higher Secondary (12th Pass), and knowledge of Hindi is preferred. The work location is in person. If you are passionate about providing excellent customer service and are looking to build relationships with clients while working as part of a supportive team, this role may be the perfect fit for you. Join us and help us continue to provide top-notch service to our valued clients.,
The responsibilities for this role include answering or making calls to clients in order to understand and address their needs, complaints, or any other issues related to products or services. It is essential to respond efficiently and accurately to callers by explaining possible solutions and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information, and diffusing any situations involving angry clients are also part of the job scope. Building lasting relationships with clients and other call center team members is crucial, and this should be based on trust and reliability. This is a full-time, permanent position suitable for freshers. The job offers benefits such as Provident Fund and a performance bonus. The work schedule is during the day shift. The ideal candidate should have a Higher Secondary (12th Pass) education background, and proficiency in Hindi is preferred. The work location is in person.,